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Dameware Remote Support vs ManageEngine SupportCenter Plus comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Dameware Remote Support
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (29th), Active Directory Management (20th)
ManageEngine SupportCenter ...
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
Help Desk Software (31st)
 

Mindshare comparison

Dameware Remote Support and ManageEngine SupportCenter Plus aren’t in the same category and serve different purposes. Dameware Remote Support is designed for Remote Access and holds a mindshare of 1.5%, down 1.6% compared to last year.
ManageEngine SupportCenter Plus, on the other hand, focuses on Help Desk Software, holds 0.6% mindshare, up 0.4% since last year.
Remote Access
Help Desk Software
 

Featured Reviews

it_user273750 - PeerSpot reviewer
Jul 16, 2015
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well The Internet Sessions with the Remote…
SC
Sep 9, 2020
A product that is everything you need once it is developed but it is extremely difficult to work with
The business model for ManageEngine is to rely on low cost as a means to lure customers. Their product does not cost as much as their competitors, but the reason being is they expect you to either pay them or pay somebody who's been educated in their classes to get the job done. It is cheap for a reason, and the reason is their business model. They are appealing to businesses that are bottom dollar businesses. The problem with that business model is that it can build unrest in the development department because the tech crew will not know how to use the tool. Then a boss will tell them to figure it out. It all happens because it is cheap rather than because it solves a problem. Ultimately you are going to either pay more money for a good product in the end or you are going to have people getting frustrated and leaving the company because they could not get the work done. ManageEngine, in my experience, fosters that type of environment. It doesn't have an "easy button," a graphic user interface, ease-of-use, and ease-of-dev —the product does not have any of that. You get locked into finding an SME (Subject Matter Expert) to develop it out for you. One way or another you end up paying more and taking longer to get it done. Our head sysadmin guy was the one that really got into the product first. His feedback was that there was no GUI and everything was pretty much done on the command line. The support stunk because they either did not give you the information you needed or they just did not bother to answer. He had a hard time with it. What I think ManageEngine really needs to add to make the package more valuable are free, automated classes. They will not do it because of the business model. But if they would make it easier to access the training, I think you would see a lot more use of their products.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"The licensing fees depend on different criteria, including options and sizing."
"ManageEngine products will always be the lowest cost in category as that is part of their business model."
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Top Industries

By visitors reading reviews
Government
17%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
No data available
 

Overview

 

Sample Customers

Illinois School District
Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: October 2024.
814,649 professionals have used our research since 2012.