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Darktrace vs LivePerson comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Darktrace
Ranking in AI-Powered Chatbots
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
77
Ranking in other categories
Email Security (9th), Intrusion Detection and Prevention Software (IDPS) (1st), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (6th), Cloud Security Posture Management (CSPM) (15th), Cloud-Native Application Protection Platforms (CNAPP) (12th), Attack Surface Management (ASM) (3rd), AI-Powered Cybersecurity Platforms (2nd)
LivePerson
Ranking in AI-Powered Chatbots
7th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the AI-Powered Chatbots category, the mindshare of Darktrace is 0.1%. The mindshare of LivePerson is 1.4%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

Peter-Murphy - PeerSpot reviewer
Enables proactive threat detection and immediate response through AI monitoring
The most valuable feature of Darktrace is its ability to detect and counter threats before they occur. The autonomous response capability is always enabled, blocking threats immediately without hesitation. Additionally, the Darktrace email platform is a significant asset since it addresses incoming threats before they reach the network, enhancing our security measures. Protecting the business is essential, and ensuring security through 24/7 AI monitoring is invaluable.
Sitanshu Kumar Mishra - PeerSpot reviewer
Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its AI technology supports cybersecurity by learning my environment and accurately responding to threats."
"Its most valuable feature is its ability to identify malicious connected IPs from outside and the attacks that get through to the inside."
"The models, triggers, and alerts are customizable."
"The main valuable feature is that we don't need a lot of analysts. With few analysts, we have all the network monitored, 24/7."
"t was pretty as far as the granularity of what you were getting out of it."
"One thing I appreciate is Antigena Email, which is for email protection."
"The product offers us a very good user interface and we've found the network visibility to be very good so far."
"It is a very simple product to use."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
 

Cons

"Darktrace does not have any capabilities to configure."
"Darktrace requires numerous configurations. It would be beneficial if the configuration could be made simpler."
"It could build in integrations for some complementary products, but it has an assistant plugin so this is not really a big deal."
"I would like to see a feature where the tool ingests information from an anti-malware product that is present at the endpoint."
"The main portal needs improvement as it is difficult to use."
"Although we haven't detected any network threats since implementing Darktrace, we are unsure of its efficacy. It would be beneficial if the solution could offer additional details to the user regarding any potential or prevented threats. Additionally, there could be better search tools and integration."
"Darktrace should have more automation and integrations with other security monitoring tools."
"The interface and dashboards could be improved for ease-of-use."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
 

Pricing and Cost Advice

"I am using a demo of Darktrace for deployment and testing which is free."
"This solution is expensive."
"Darktrace is quite an expensive solution."
"The pricing is expensive. It costs over $100,000 a year."
"All of the other modules, such as the licensing modules, are on par. It's one for one."
"The tool's pricing is costly."
"The product is expensive."
"The pricing is a little high compared to the competition."
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
8%
Financial Services Firm
8%
Government
7%
Financial Services Firm
20%
Insurance Company
13%
Computer Software Company
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What do you like most about Darktrace?
A very useful feature in Darktrace for real-time threat analysis is the packet inspection that analyzes the packet traffic in real time.
What do you like most about LivePerson ?
LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
What needs improvement with LivePerson ?
During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now...
What is your primary use case for LivePerson ?
I started as a customer support agent. In my company, I initially used LivePerson for web messaging and conversations to help customers with their queries. Right now, I am responsible for quality a...
 

Comparisons

 

Also Known As

No data available
LiveEngage
 

Overview

 

Sample Customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Find out what your peers are saying about Darktrace vs. LivePerson and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.