Devolutions Remote Desktop Manager vs ISL Online comparison

Devolutions and ISL Online are both solutions in the Remote Access category. Devolutions is ranked #16 with an average rating of 10.0, while ISL Online is ranked #21 with an average rating of 9.0. Devolutions holds a 1.1% mindshare in VUS, compared to ISL Online’s 1.0% mindshare. Additionally, 100% of Devolutions users are willing to recommend the solution, compared to 100% of ISL Online users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Devolutions Remote Desktop Manager and ISL Online compete in the remote desktop solutions category. Devolutions stands out in pricing and support, while ISL Online excels in features, justifying its cost.

Features: Devolutions offers wide integration capabilities, a comprehensive toolset, and user-friendly interfaces. ISL Online provides robust security measures, consistent performance, and reliable secure connections.

Room for Improvement: Devolutions could simplify its initial setup process, reduce complexity in its features, and address occasional performance issues. ISL Online needs improvements in interface customizability, user management efficiency, and better user training resources.

Ease of Deployment and Customer Service: Devolutions is straightforward to deploy with clear processes and responsive support. ISL Online also has good support but requires more technical knowledge for deployment.

Pricing and ROI: Devolutions is cost-effective with reasonable setup costs, offering good ROI. ISL Online, though pricier, is worth the investment due to superior features, providing long-term benefits.

To learn more, read our detailed Devolutions Remote Desktop Manager vs. ISL Online Report (Updated: March 2025).

Buyer's Guide

Devolutions Remote Desktop Manager vs. ISL Online

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.1%, up from 1.1% compared to the previous year. The mindshare of ISL Online is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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StephenWatson

National Sales Manager & Technical Consultant at Secure Networks

Easy to deploy with great security and responsive support

The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.

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Stephen Yarrow

Remote Support Engineer at Driver Information Systems Limited

Great for remote support sessions with no maintenance and excellent technical support

The remote support session is great. We really like ISL Light. That's what we use all the time. We use it almost every day. Some people use other solutions like Splashtop, for instance, where you can do unattended support. Personally, I don't like unattended support. I would worry if it would be secure. There's no way I'd want someone logging onto my machine when I'm not here. With this, I log to ISL, I give them a pin number, and they have to physically type in the pin number and physically agree to them sharing their screen. It's much more secure than some of the other solutions like TeamViewer and Splashtop where you can do unattended support. It's more secure than any of the other products out there, available at the moment. The stability is great. It's got very good uptime. The technical support is great. Setting up the solution is easy and there's no maintenance involved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."

"The performance of Microsoft Intune is good."

"Overall, I would rate Microsoft Intune as eight out of ten."

"The most valuable feature of Microsoft Intune is patching-related capabilities."

"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."

"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."

"The key benefit of Intune is its integration with the Microsoft ecosystem."

More Microsoft Intune pros

"It really helps to have all the data already pre-entered and all I have to do is enter the password."

"With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine."

"The remote connection across platforms is great."

"By integrating all our connections previously spread across multiple locations, a lot of time has been saved."

"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."

"One credential can be used to access VPN, RDS, and more."

"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."

"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."

More Devolutions Remote Desktop Manager pros

"The most valuable feature is safety."

"We can also monitor our systems at any time from practically anywhere."

"It's much easier to connect with other services, and it's working great. We haven't had any problems."

"Setting up the solution is easy and there's no maintenance involved."

"I personally really appreciate the file transfer feature as it is really easy to use."

"The code can be delivered in multiple ways, including an email with a link for an unattended connection."

"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

More ISL Online pros

Cons

"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."

"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."

"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."

"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."

"No option to do end-to-en macOS management. Slow implementation of policies."

"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."

More Microsoft Intune cons

"The console is a little bit clunky."

"On complex setups, I actually needed to reach out to support to get it working correctly."

"Security roles could be improved, especially by enabling renaming of a role."

"Sometimes when updating, the install window is on top of the prompt to close the application."

"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."

"The filing system of connections is a little clunky, but is completely functional."

"If there was a way to streamline the process, it would make it nice."

"Maybe some clipboard functions could be added along with integration of different software."

More Devolutions Remote Desktop Manager cons

"It would be helpful if they had iSupport for supporting Apple phones."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"They need to better advertise the features."

"There could be a section in the menu describing the new features and changes."

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."

"I would like to be able to access and manage all brands of smartphones."

More ISL Online cons

Pricing and Cost Advice

"The pricing is good because customers are not complaining about it."

"The tool is cheaper than our company's other MDM tools."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"I am satisfied with the pricing."

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"The pricing needs improvement."

More Microsoft Intune pricing and cost advice

"Setup costs for most people is negligible."

"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."

"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

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Top Industries

By visitors reading reviews

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

20%

Educational Organization

Financial Services Firm

Manufacturing Company

Computer Software Company

23%

Comms Service Provider

12%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?

With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...

See all answers

What needs improvement with Devolutions Remote Desktop Manager?

The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...

See all answers

What is your primary use case for Devolutions Remote Desktop Manager?

We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...

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Compared 9% of the time

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TeamViewer vs ISL Online

Compared 90% of the time

Splashtop Remote Support vs ISL Online

Compared 10% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

Devolutions Remote Desktop Manager

April 2025

Devolutions Remote Desktop Manager report

Download Devolutions Remote Desktop Manager product report

Buyer's Guide

ISL Online

April 2025

Download ISL Online product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Remote Desktop Manager (RDM) centralizes all remote connections on a single, secure platform that can be shared across the entire team. With support for hundreds of integrated technologies—including multiple protocols and VPNs—RDM provides a comprehensive solution for managing remote access. It also features enterprise-grade password management tools, detailed access controls, and mobile apps that complement its desktop clients for Windows and Mac, and Linux.

RDM is designed to empower IT departments by enhancing security, speed, and productivity across the organization. By streamlining remote access management, it helps reduce inefficiencies, lower costs, and minimize risks, making it an essential tool for today’s IT environments.

Centralized connection and credential management

Integration with multiple VPNs, SSH, and remote access protocols

Secure password management

Audit and logging features to ensure compliance

Role-based access control for enhanced security

Cross-platform

Devolutions

ISL Online empowers organizations by providing versatile remote support solutions. It connects IT professionals with clients seamlessly, allowing efficient management of servers and business applications across different platforms.

ISL Online stands out in the industry by facilitating remote customer support with reliability and security. It enables IT companies to troubleshoot and assist clients by establishing stable connections effortlessly. The software ensures easy file transfers and categorization of devices, supporting multiple platforms for high uptime. With simple setup, users can manage devices remotely without interference. Enhancements include session recording, drawing tools, and an easily accessible code for remote connections. These features support organizations in maintaining efficiency and high service levels.

What are the key features of ISL Online?

Seamless Remote Connections: Facilitates interference-free connectivity.
Efficient File Transfer: Simplifies file retrieval and updates.
Platform Support: Ensures stability across devices and operating systems.
Security: Offers secure, attended access with ISL Light.
Session Tools: Includes drawing utilities and session recording.

What benefits to look for in ISL Online reviews?

Responsiveness: Offers quick customer support and feedback.
Reliability: Maintains consistent performance and uptime.
Security: Provides secure connections with simple code access.
Flexibility: Allows easy management of unattended devices.

ISL Online is extensively implemented in sectors like national broadcasting companies and public administration offices, aiding in secure remote support and unattended server control. Its flexibility allows these industries to manage devices efficiently, ensuring quick and effective technical assistance.

ISL Online

Sample Customers

Mitchells and Buzzers, Callaway

Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Buyer's Guide

Devolutions Remote Desktop Manager vs. ISL Online

March 2025

Free Report: Devolutions Remote Desktop Manager vs. ISL Online

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