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Devolutions Remote Desktop Manager vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
279
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Devolutions Remote Desktop ...
Ranking in Remote Access
14th
Average Rating
9.8
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.1%, up from 1.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 10.0%, down from 14.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
StephenWatson - PeerSpot reviewer
Easy to deploy with great security and responsive support
The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
"Microsoft Endpoint Manager is not expensive overall, especially for small environments."
"We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
"It is a cloud solution, and you can easily scale as your needs grow."
"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."
"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."
"The stability of Microsoft Intune is ten out of ten."
"Autopilot is a feature I really like."
"With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine."
"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
"By integrating all our connections previously spread across multiple locations, a lot of time has been saved."
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
"The remote connection across platforms is great."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"Documentation per entry, good for device configs or important/special instructions."
"The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required."
"The product is stable."
"The solution is scalable."
"The solution is stable and reliable."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"I like that it works. In most cases, it's predictable. You know what you get."
"The solution has very smooth connectivity and is very user friendly."
"The product saves time."
"The installation is straightforward."
 

Cons

"The information we receive at the device level needs improvement."
"In terms of what can be improved, I am looking for better enhancements regarding Apple management, not only on the mobile device, but also on the laptop."
"The reporting causes problems because we're trying to gather data to present to the management, but we can't get the data they request. If a user has removed an application from his device, but it won't report it at exactly the right time. It takes time to sync from the device to the portal. Let's say we are preparing a list or deck for the number of compliant devices that meet all of the organization's requirements. In a real-time scenario, that device could be compliant, but it is showing as non-compliant on the portal. It sometimes hampers the overall decisions that we make on our end."
"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
"The pricing could be improved."
"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."
"Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."
"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"Security roles could be improved, especially by enabling renaming of a role."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Maybe some clipboard functions could be added along with integration of different software."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"The console is a little bit clunky."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"I rate Microsoft's customer service support a two out of ten. In general, Microsoft has poor support."
"We find the services are not as transparent as we would like for our integration with Citrix."
"The price is too high."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"Updates sometimes impact the application and we have system crashes."
"The stability must be improved."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
 

Pricing and Cost Advice

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"Microsoft licenses are costly."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"Microsoft Intune is expensive."
"This cost is approximately $30 USD per user per month."
"Microsoft Intune is not cost-effective as a standalone product."
"Setup costs for most people is negligible."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
"There is a licensing cost."
"The tool must be cheaper."
"It's not an expensive product."
"The pricing could always be improved."
"The solution has a perpetual license and it is purchased upfront."
"I rate the price of Microsoft Remote Desktop Services a three out of five."
"I am aware that for Azure we do have an extra license because we are leveraging on different tenants."
"The solution comes free with Microsoft Windows."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
18%
Financial Services Firm
12%
Educational Organization
7%
Comms Service Provider
5%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?
With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...
What needs improvement with Devolutions Remote Desktop Manager?
The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...
What is your primary use case for Devolutions Remote Desktop Manager?
We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.
Bank Alfalah Ltd.
Find out what your peers are saying about Devolutions Remote Desktop Manager vs. Microsoft Remote Desktop Services and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.