Try our new research platform with insights from 80,000+ expert users

Devolutions Remote Desktop Manager vs Microsoft Remote Desktop Services comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
246
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Devolutions Remote Desktop ...
Ranking in Remote Access
16th
Average Rating
9.8
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
78
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.1%, up from 1.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 11.0%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
StephenWatson - PeerSpot reviewer
Easy to deploy with great security and responsive support
The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."
"The most valuable feature of Intune is the user-friendly portal for end users."
"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"I like the group policy management feature, which performs application monitoring and device enrollment."
"The technical support of Microsoft Intune is good."
"The main advantage is that Intune performs its intended functions effectively."
"The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient."
"Documentation per entry, good for device configs or important/special instructions."
"One credential can be used to access VPN, RDS, and more."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
"Setup and installation was simple."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"It is a stable product."
"In terms of the valuable features, I like the profile, the new version is really good."
"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"The solution is stable."
 

Cons

"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
"Technical support is not that great."
"I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."
"The solution requires Mac support."
"The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."
"We do not utilize Microsoft customer service and technical support since it is generally a waste of time."
"The filing system of connections is a little clunky, but is completely functional."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"If there was a way to streamline the process, it would make it nice."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"Security roles could be improved, especially by enabling renaming of a role."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"Microsoft still has some really bad remote desktop appliance for Mac."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"We would like configuration to be automatic and the price to be close to zero, however, that's not realistic."
"It could offer better security for enterprises."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
"The price is too high."
"The performance depends on connectivity."
 

Pricing and Cost Advice

"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."
"Microsoft Intune is expensive."
"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."
"I would rate the price a four out of ten with ten being the most expensive."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"The product is expensive."
"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
"Setup costs for most people is negligible."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"The tool must be cheaper."
"We do not have to pay for the product."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"The pricing could always be improved."
"The solution has a pretty comparable pricing."
"I am aware that for Azure we do have an extra license because we are leveraging on different tenants."
"There is a licensing cost."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
844,944 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
18%
Manufacturing Company
8%
Financial Services Firm
8%
Educational Organization
8%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?
With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...
What needs improvement with Devolutions Remote Desktop Manager?
The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...
What is your primary use case for Devolutions Remote Desktop Manager?
We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.
Bank Alfalah Ltd.
Find out what your peers are saying about Devolutions Remote Desktop Manager vs. Microsoft Remote Desktop Services and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.