DocuShare vs Hyland OnBase comparison

Why PeerSpot?

Xerox and Hyland are both solutions in the Enterprise Content Management category. Xerox is ranked #28, while Hyland is ranked #5 with an average rating of 8.0. Xerox holds a 1.3% mindshare in ECM, compared to Hyland’s 4.3% mindshare. Additionally, 100% of Xerox users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

DocuShare

Read 4 DocuShare reviews

1,284 Views
1,130 Comparison Views

100% willing to recommend

Hyland OnBase

Read 19 Hyland OnBase reviews

9,278 Views
4,361 Comparison Views

100% willing to recommend

DocuShare

Hyland OnBase

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

DocuShare and Hyland OnBase are competing enterprise content management solutions. While DocuShare is praised for its ease of use and affordability, Hyland OnBase is recognized for its extensive features and long-term value, ideal for enterprises seeking advanced functionality.

Features:DocuShare integrates seamlessly with Windows, allowing users to map the site to a drive for easy document uploads and exports. It includes built-in versioning and security policies and works well with capture systems. Hyland OnBase offers a flexible platform supporting business processes through APIs and ShareBase, with secure audit trails and a powerful retention module to manage document disposal notifications.

Room for Improvement:DocuShare could enhance its API functionality and metadata capabilities during uploads. The Windows client may benefit from further customization options. Additionally, expanding its integration with third-party applications would be advantageous. For Hyland OnBase, optimizing search performance issues when excessive keywords are used would improve user experience. The solution would also benefit from reducing setup complexity and leveraging more non-technical user environments.

Ease of Deployment and Customer Service:DocuShare is known for its straightforward deployment, facilitating easy implementation with minimal IT requirements and offering solid customer support. Hyland OnBase, requiring more complex initial setup, provides comprehensive resources and robust support with detailed training, suiting companies with a stronger technological infrastructure.

Pricing and ROI:DocuShare offers a transparent pricing model with lower initial costs, appealing to small and medium businesses seeking rapid ROI. On the other hand, Hyland OnBase, while demanding a higher upfront investment, delivers substantial returns for large enterprises prioritizing long-term value and scalability with a feature-rich environment.

To learn more, read our detailed DocuShare vs. Hyland OnBase Report (Updated: November 2026).

Buyer's Guide

DocuShare vs. Hyland OnBase

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuShare

Ranking in Enterprise Content Management

28th

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (13th), Low-Code Development Platforms (16th)

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of DocuShare is 1.3%, up from 0.7% compared to the previous year. The mindshare of Hyland OnBase is 4.3%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	4.3%
DocuShare	1.3%
Other	94.4%

Enterprise Content Management

Featured Reviews

R Williams

Software Analyst at Altron

The new releases incorporate significant advancements in artificial intelligence, machine learning, and language processing capabilities

Version control interface is very good. The new releases of DocuShare incorporate significant advancements in artificial intelligence, machine learning, and language processing capabilities. For instance, when you upload a document into DocuShare, you no longer need to set up templates to identify and extract important fields. The system automatically reads the document and identifies key information. For example, in a contract document between two entities, it can recognize the contract start date, end date, reference number, and other relevant details without manual intervention. This automated process streamlines document management. You should know your requirements and understand your environment, as well as the goals you want to achieve. Try out the demo first to see if it fits your needs and objectives before making a decision. Overall, I rate the solution a seven out of ten.

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Joao Santiago

Analista at a consultancy with 201-500 employees

Digital workflows have transformed meeting minutes and document tracking across departments

There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Features such as the search engine, workflows and customization are valuable to us."

"For one implementation, the full-text indexing of PDF documents and associated search were the most valuable features."

"The software development kit can be customized."

"Most of our customers experienced a stellar improvement in productivity, as documents are now centralized and user access levels are deployed to prevent users from opening and downloading confidential information."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The AI integration in recent releases of Hyland OnBase allows for better analysis and is a standout feature."

"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"I like the cloud and its integrability."

"What I find exceptional is the document storage itself; it's outstanding how quickly you can find documents, content within documents, or images."

"A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content."

"Role-Based Access Control (RBAC) allowed us to enforce strict data privacy requirements like LGPD by ensuring users could only access authorized records based on their role, while making user onboarding and permission management much faster and more reliable."

More Hyland OnBase pros

Cons

"The user interface could be improved."

"Reports and integration with third-party applications can be improved."

"Technical Support is nonexistent if your licenses have gone beyond the one-year support program."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"The application could potentially be more open-source, allowing integration with more solutions."

"The pricing structure could be more thought-out; if it were cheaper than it is now, I think it would be more useful and more companies could use it over other competitors."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."

"I believe Hyland OnBase can improve its cost structure as a platform or software as a service because currently they only sell a few packages that come bundled with many modules likely not used by clients."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

More Hyland OnBase cons

Pricing and Cost Advice

Information not available

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"The tool's price is high."

"OnBase is reasonably priced."

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Top Industries

By visitors reading reviews

No data available

Healthcare Company

Financial Services Firm

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	16

Questions from the Community

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What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup costs, and licensing highlights that one of the significant challenges for the commercial team in selling Hyland OnBase involves its high pricing, particularly in ...

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What needs improvement with Hyland OnBase?

I believe Hyland OnBase can improve its cost structure as a platform or software as a service because currently they only sell a few packages that come bundled with many modules likely not used by ...

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What is your primary use case for Hyland OnBase?

My main use case for Hyland OnBase is that companies in Colombia use it for document retention projects, handling all document retention tables for all the data they use. They search for software o...

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Comparisons

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Compared 14% of the time

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Compared 8% of the time

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Compared 8% of the time

Alfresco vs DocuShare

Compared 8% of the time

Advantage CSP vs DocuShare

Compared 6% of the time

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Compared 6% of the time

OpenText Content Management vs Hyland OnBase

Compared 5% of the time

IBM FileNet vs Hyland OnBase

Compared 5% of the time

Alfresco vs Hyland OnBase

Compared 4% of the time

Box - Intelligent Content Management vs Hyland OnBase

Compared 3% of the time

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Product Reports

Buyer's Guide

Enterprise Content Management

October 2026

Download DocuShare product report

Buyer's Guide

Hyland OnBase

October 2026

Download Hyland OnBase product report

Also Known As

No data available

OnBase

Overview

DocuShare is a robust content management system designed to facilitate efficient document handling and improve collaboration among teams, providing seamless access to vital information.

DocuShare offers a flexible platform tailored for managing digital documents and workflows, assisting organizations in streamlining data storage, retrieval, and collaboration. Its user-friendly design supports easy integration with enterprise processes, enhancing productivity and reducing time spent on administrative tasks.

What are the essential features of DocuShare?

Document Management: Streamlines organizing, storing, and retrieving digital documents.
Workflow Automation: Simplifies and automates routine processes, boosting efficiency.
Collaboration Tools: Encourages team collaboration through shared document access.
Access Control: Ensures data security with customizable permission settings.
Integration Support: Offers compatibility with existing enterprise systems for seamless data exchange.

What benefits and ROI can be expected from integrating DocuShare?

Time Efficiency: Reduces manual document handling, speeding up task completion.
Cost Reduction: Minimizes paper-based management costs.
Improved Security: Protects sensitive information with advanced access controls.
Enhanced Productivity: Facilitates easier information access and sharing.

In industries like healthcare, finance, and education, DocuShare is widely implemented to improve document flow and data management. It helps hospitals manage patient records securely, enables financial firms to handle confidential data efficiently and supports educational institutions in advancing administrative processes.

Xerox

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Lincoln Public Schools, West Orange School District, Tulane University, Niagara Catholic School District, Arig, Co-operative Financial Services, Mizuho Capital Markets Corporation, Volksbank Romania and Iron Mountain, Hammersmith Hospital, Holman Insurance Brokers Ltd., Kaiser Permanente, Convergys Inc., Honeywell, Universal Pictures, McGraw Hill Construction Information Group

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

DocuShare vs. Hyland OnBase

November 2026

Free Report: DocuShare vs. Hyland OnBase

Find out what your peers are saying about DocuShare vs. Hyland OnBase and other solutions. Updated: November 2026.

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