DocuShare vs Hyland OnBase comparison

Xerox and Hyland are both solutions in the Enterprise Content Management category. Xerox is ranked #21 with an average rating of 7.0, while Hyland is ranked #6 with an average rating of 8.2. Xerox holds a 1.1% mindshare in ECM, compared to Hyland’s 5.3% mindshare. Additionally, 100% of Xerox users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

DocuShare

Read 4 DocuShare reviews

625 Views
575 Comparison Views

100% willing to recommend

Hyland OnBase

Read 15 Hyland OnBase reviews

5,624 Views
2,981 Comparison Views

100% willing to recommend

DocuShare

Hyland OnBase

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

DocuShare and Hyland OnBase are competing enterprise content management solutions. While DocuShare is praised for its ease of use and affordability, Hyland OnBase is recognized for its extensive features and long-term value, ideal for enterprises seeking advanced functionality.

Features:DocuShare integrates seamlessly with Windows, allowing users to map the site to a drive for easy document uploads and exports. It includes built-in versioning and security policies and works well with capture systems. Hyland OnBase offers a flexible platform supporting business processes through APIs and ShareBase, with secure audit trails and a powerful retention module to manage document disposal notifications.

Room for Improvement:DocuShare could enhance its API functionality and metadata capabilities during uploads. The Windows client may benefit from further customization options. Additionally, expanding its integration with third-party applications would be advantageous. For Hyland OnBase, optimizing search performance issues when excessive keywords are used would improve user experience. The solution would also benefit from reducing setup complexity and leveraging more non-technical user environments.

Ease of Deployment and Customer Service:DocuShare is known for its straightforward deployment, facilitating easy implementation with minimal IT requirements and offering solid customer support. Hyland OnBase, requiring more complex initial setup, provides comprehensive resources and robust support with detailed training, suiting companies with a stronger technological infrastructure.

Pricing and ROI:DocuShare offers a transparent pricing model with lower initial costs, appealing to small and medium businesses seeking rapid ROI. On the other hand, Hyland OnBase, while demanding a higher upfront investment, delivers substantial returns for large enterprises prioritizing long-term value and scalability with a feature-rich environment.

To learn more, read our detailed DocuShare vs. Hyland OnBase Report (Updated: April 2026).

Buyer's Guide

DocuShare vs. Hyland OnBase

April 2026

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Helped 890,088 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuShare

Ranking in Enterprise Content Management

21st

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Hyland OnBase

Ranking in Enterprise Content Management

6th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (14th), Low-Code Development Platforms (14th)

Mindshare comparison

As of April 2026, in the Enterprise Content Management category, the mindshare of DocuShare is 1.1%, up from 0.5% compared to the previous year. The mindshare of Hyland OnBase is 5.3%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	5.3%
DocuShare	1.1%
Other	93.6%

Enterprise Content Management

Featured Reviews

R Williams

Software Analyst at Altron

The new releases incorporate significant advancements in artificial intelligence, machine learning, and language processing capabilities

Version control interface is very good. The new releases of DocuShare incorporate significant advancements in artificial intelligence, machine learning, and language processing capabilities. For instance, when you upload a document into DocuShare, you no longer need to set up templates to identify and extract important fields. The system automatically reads the document and identifies key information. For example, in a contract document between two entities, it can recognize the contract start date, end date, reference number, and other relevant details without manual intervention. This automated process streamlines document management. You should know your requirements and understand your environment, as well as the goals you want to achieve. Try out the demo first to see if it fits your needs and objectives before making a decision. Overall, I rate the solution a seven out of ten.

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Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For one implementation, the full-text indexing of PDF documents and associated search were the most valuable features."

"Most of our customers experienced a stellar improvement in productivity, as documents are now centralized and user access levels are deployed to prevent users from opening and downloading confidential information."

"The software development kit can be customized."

"Features such as the search engine, workflows and customization are valuable to us."

"The solution's most valuable features are integration and flexibility."

"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."

"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."

"Its most valuable aspect is its flexibility"

More Hyland OnBase pros

Cons

"Technical Support is nonexistent if your licenses have gone beyond the one-year support program."

"Reports and integration with third-party applications can be improved."

"The user interface could be improved."

"Technical Support is nonexistent if your licenses have gone beyond the one-year support program."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"Hyland OnBase could be improved in terms of service support response time."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The migration is a bit difficult in the tool."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase cons

Pricing and Cost Advice

Information not available

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

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Top Industries

By visitors reading reviews

No data available

Government

11%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

Questions from the Community

What needs improvement with DocuShare?

The user interface could be improved.

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What is your primary use case for DocuShare?

We use the solution for electronic document filing.

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What advice do you have for others considering DocuShare?

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What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

See all answers

Comparisons

SharePoint vs DocuShare

Compared 34% of the time

Alfresco vs DocuShare

Compared 11% of the time

BlackBerry Workspaces vs DocuShare

Compared 9% of the time

Box vs DocuShare

Compared 6% of the time

More DocuShare Competitors

OpenText Content Management vs Hyland OnBase

Compared 7% of the time

IBM FileNet vs Hyland OnBase

Compared 6% of the time

Alfresco vs Hyland OnBase

Compared 6% of the time

SharePoint vs Hyland OnBase

Compared 6% of the time

Appian vs Hyland OnBase

Compared 3% of the time

More Hyland OnBase Competitors

Product Reports

Buyer's Guide

Enterprise Content Management

April 2026

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Buyer's Guide

Hyland OnBase

April 2026

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Also Known As

No data available

OnBase

Overview

DocuShare is a robust content management system designed to facilitate efficient document handling and improve collaboration among teams, providing seamless access to vital information.

DocuShare offers a flexible platform tailored for managing digital documents and workflows, assisting organizations in streamlining data storage, retrieval, and collaboration. Its user-friendly design supports easy integration with enterprise processes, enhancing productivity and reducing time spent on administrative tasks.

What are the essential features of DocuShare?

Document Management: Streamlines organizing, storing, and retrieving digital documents.
Workflow Automation: Simplifies and automates routine processes, boosting efficiency.
Collaboration Tools: Encourages team collaboration through shared document access.
Access Control: Ensures data security with customizable permission settings.
Integration Support: Offers compatibility with existing enterprise systems for seamless data exchange.

What benefits and ROI can be expected from integrating DocuShare?

Time Efficiency: Reduces manual document handling, speeding up task completion.
Cost Reduction: Minimizes paper-based management costs.
Improved Security: Protects sensitive information with advanced access controls.
Enhanced Productivity: Facilitates easier information access and sharing.

In industries like healthcare, finance, and education, DocuShare is widely implemented to improve document flow and data management. It helps hospitals manage patient records securely, enables financial firms to handle confidential data efficiently and supports educational institutions in advancing administrative processes.

Xerox

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Lincoln Public Schools, West Orange School District, Tulane University, Niagara Catholic School District, Arig, Co-operative Financial Services, Mizuho Capital Markets Corporation, Volksbank Romania and Iron Mountain, Hammersmith Hospital, Holman Insurance Brokers Ltd., Kaiser Permanente, Convergys Inc., Honeywell, Universal Pictures, McGraw Hill Construction Information Group

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

DocuShare vs. Hyland OnBase

April 2026

Free Report: DocuShare vs. Hyland OnBase

Find out what your peers are saying about DocuShare vs. Hyland OnBase and other solutions. Updated: April 2026.

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