Executive SummaryUpdated on Nov 24, 2024
DX Unified Infrastructure Management and PRTG Network Monitor are both leading solutions in the IT infrastructure monitoring space. PRTG Network Monitor seems to have the edge due to its balance of cost-effectiveness and ease of use while still providing comprehensive monitoring capabilities.
Features: DX Unified Infrastructure Management is equipped with over 180 monitoring probes, allowing for extensive synthetic transaction monitoring. It is known for its scalability and multi-tenancy support, making it ideal for managed service providers. PRTG Network Monitor provides an extensive sensor library, offers intuitive configuration, and operates efficiently out-of-the-box, making complex monitoring tasks manageable with ease.
Room for Improvement: DX Unified Infrastructure Management users have reported challenges with customer support, scalability with VMware monitoring, a lack of maintenance mode features, and sluggish performance, highlighting a need for better integration and automation. PRTG Network Monitor users noted areas for enhancement in its desktop app, sensor customization, reporting capabilities, and third-party integrations.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management provides comprehensive deployment options for both On-premises and Cloud, yet it faces criticism in customer service, especially after the CA acquisition. In contrast, PRTG Network Monitor offers versatile deployment across On-premises and hybrid environments, with generally positive feedback on service support, balanced by occasional concerns over higher initial licensing costs for smaller enterprises.
Pricing and ROI: DX Unified Infrastructure Management is relatively high-priced, reflecting its rich features and complex capabilities, yet it provides a swift ROI for large-scale implementations. PRTG Network Monitor is more budget-friendly, appealing to small to medium-sized businesses with flexible licensing options. It offers rapid ROI with easy deployment and intuitive use, although costs can increase with scalability and advanced functionalities.
