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Elastic Observability vs Prometheus-AI Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Elastic Observability enhances efficiency, reduces incidents, and provides cost-effective visibility, with benefits in data management and availability.
Sentiment score
8.5
Prometheus is a free, efficient monitoring tool that saves time and money compared to AWS services, offering significant returns.
Elastic Observability has saved us time as it's much easier to find relevant pieces across the system in one screen compared to our own software, and it has saved resources too since the same resources can use less time.
Using open-source Prometheus saves me money compared to AWS native services.
 

Customer Service

Sentiment score
7.6
Elastic Observability users praise responsive, knowledgeable support, valuing quick problem-solving, though rely on documentation for added assistance.
Sentiment score
4.0
Prometheus-AI Platform support relies on documentation and an active open source community, utilizing forums and internal company resources.
Elastic support really struggles in complex situations to resolve issues.
Their excellent documentation typically helps me solve any issues I encounter.
Prometheus does not offer traditional technical support.
 

Scalability Issues

Sentiment score
7.2
Elastic Observability offers scalable performance and ease of use, with user satisfaction varying based on specific implementations and preferences.
Sentiment score
6.9
Prometheus-AI Platform excels in scalability, widely used across industries with streamlined maintenance and seamless integration enhancing enterprise performance.
I rate the scalability of Elastic Observability as a ten, as we have never seen issues even with a lot of data coming in from more customers, provided we have the appropriate configuration.
Elastic Observability seems to have a good scale-out capability.
Elastic Observability is easy in deployment in general for small scale, but when you deploy it at a really large scale, the complexity comes with the customizations.
Prometheus is scalable, with a rating of ten out of ten.
 

Stability Issues

Sentiment score
8.2
Elastic Observability is stable, efficiently handles analytics, and is well-regarded by users, though monitoring storage is recommended.
Sentiment score
8.9
Prometheus-AI Platform is praised for stability and versatility in deployment, despite occasional minor performance issues from external factors.
There are some bugs that come with each release, but they are keen always to build major versions and minor versions on time, including the CVE vulnerabilities to fix it.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
I would rate the stability of Elastic Observability as a ten, as we don't experience any issues.
Deploying it on multiple instances or using Kubernetes for automatic management has enhanced its stability.
 

Room For Improvement

Elastic Observability needs improved automation, ease of use, dashboard customization, advanced metrics, compatibility, and streamlined deployment processes.
Prometheus-AI requires improvements in query language, user interface, scalability, integration, error handling, affordability, and ease of use.
For instance, if you have many error logs and want to create a rule with a custom query, such as triggering an alert for five errors in the last hour, all you need to do is open the AI bot, type this question, and it generates an Elastic query for you to use in your alert rules.
It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.
Some areas such as AI Ops still require data scientists to understand machine learning and AI, and it doesn't have a quick win with no-brainer use cases.
 

Setup Cost

Elastic Observability offers cost-effective, flexible pricing for enterprises, though high-tier licensing may be expensive for smaller users.
Prometheus-AI Platform offers an affordable open-source monitoring solution, with options for managed services at extra costs.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
Observability is actually cheaper compared to logs because you're not indexing huge blobs of text and trying to parse those.
Prometheus is cost-effective for me as it is free.
 

Valuable Features

Elastic Observability enhances incident response with powerful search, centralized logging, machine learning, and scalable integration for seamless monitoring and alerting.
Prometheus-AI Platform provides scalable, customizable monitoring with extensive integrations, fast storage, and reliable dashboards, supported by a strong community.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
the most valued feature of Elastic is its log analytics capabilities.
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus.
 

Categories and Ranking

Elastic Observability
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (7th), IT Infrastructure Monitoring (10th), Log Management (14th), Container Monitoring (4th), Cloud Monitoring Software (6th)
Prometheus-AI Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Data Scrubbing Software (2nd), ERP (11th), Enterprise Asset Management (EAM) (2nd)
 

Featured Reviews

Adelina Craciun - PeerSpot reviewer
Customization enables tailored monitoring and alerting across departments
The possibility to customize it has been quite useful. Whatever the other departments want to dream up, we implement. Whatever they want to monitor, the granularity of it, the changes in the threshold, and the anomalies that they want reported all require some development. So far, every single request has been fulfilled.
MuhammadAzhar Khan - PeerSpot reviewer
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
8%
Government
6%
Financial Services Firm
23%
Computer Software Company
14%
Manufacturing Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise16
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise8
Large Enterprise12
 

Questions from the Community

What do you like most about Elastic Observability?
Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...
What is your experience regarding pricing and costs for Elastic Observability?
The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...
What needs improvement with Elastic Observability?
Out-of-the-box use cases have room for improvement in Elastic Observability. They don't invest a lot in building out-of-the-box observable use cases, and they are more focusing on giving a very fle...
What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
 

Also Known As

No data available
Utopia Data Quality
 

Overview

 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon
Find out what your peers are saying about Elastic Observability vs. Prometheus-AI Platform and other solutions. Updated: September 2025.
871,829 professionals have used our research since 2012.