Everbridge IT Alerting vs PagerDuty Operations Cloud vs xMatters comparison

Everbridge and PagerDuty are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #8 with an average rating of 8.0, while PagerDuty is ranked #1 with an average rating of 8.5. Everbridge holds a 11.0% mindshare in IMS, compared to PagerDuty’s 22.1% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

931 Views
545 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 37 PagerDuty Operations Cloud reviews

2,347 Views
1,583 Comparison Views

97% willing to recommend

xMatters

Read 31 xMatters reviews

830 Views
472 Comparison Views

96% willing to recommend

Everbridge IT Alerting

PagerDuty Operations Cloud

xMatters

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Executive Summary

We performed a comparison between Everbridge IT Alerting, PagerDuty Operations Cloud, and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: April 2025).

Buyer's Guide

IT Alerting and Incident Management

April 2025

Download the complete report

Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 11.0%, up from 8.6% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 22.1%, down from 30.1% compared to the previous year. The mindshare of xMatters is 6.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

it_user741570

Office of the CIO, Service Excellence at a agriculture with 10,001+ employees

Gets the right parties to the table at the right time - our mean time to restore has diminished, saving us money

In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right now around orchestration. Imagine a full, closed-loop event remediation: auto-remediation. A server throws an alert. We catch it in our monitoring tool. We page or SMS text, using Everbridge IT Alerting. A group member receives that text and responds to the text with "Option One." Option one can say, "I want to go ahead and execute an orchestration that will automatically stop and restart the services on that box or even reboot the box." That would, again, further reduce service restoration time, and significantly reducing the manual engagement of logging a ticket, logging onto the box, restarting the box or the servers or services manually. All of that can be done through automation. We're not there yet, but that's what we're talking about right now, as a part of our next wave of moving along the crawl, walk, run journey. In terms of what could be improved, almost always, there is something that could be improved. I've been in this industry long enough to know that there is no perfect system. All the good ones still offer opportunities for getting better. I think if you were to look from their point of view, they would also see themselves in a crawl, walk, run journey. They may be further along in their walk, but they're probably not in the "Olympic sprint" or "Olympic marathon" stage yet. They've got lots of potential, room for feature enhancements, improvements. A couple of key ones might include - and I think they are working towards these things - analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature. They're very helpful. They get it. They're listening to us, but it's weak. It's growing. It's getting better. Reporting and analytics would be one space. Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it. They're listening in that space, too. Sure, there are things they can be doing better, but in partnership with them, us among other customers, I think we've got their ear, and they're being very proactive about listening.

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JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The system has a lot of great features and they keep adding to it."

"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."

"The post mortem reports are descriptive, indicating who joined the call and when."

"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."

"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."

"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."

"The rotation and replacement options save our managers a lot of time."

"The rules option has been helpful, as we can adjust the conditions in the template."

More Everbridge IT Alerting pros

"The alerts are immediate in this solution, which allows us to respond to errors quickly."

"The product easily integrates with other solutions."

"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."

"I'd rate the solution ten out of ten."

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"PagerDuty's notification process is the most valuable feature."

"Alert deduplication and noise reduction for alerts are the major features that I found useful."

More PagerDuty Operations Cloud pros

"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."

"Support has been great. They responded very quickly to all the support cases that I have submitted."

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

"We use xMatters for alarming infrastructure outages and failures of batch jobs (post-processing)."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts."

"For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want."

"The customer service is quite responsive. They are quick to answer your calls or emails."

More xMatters pros

Cons

"It could use more enhancement type integrations, but no improvements to functionality are needed."

"I would like to have a little bit more flexibility in the member portal."

"There is some room to improve the initial-rollout functions which are a little bit painful."

"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."

"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."

"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."

"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."

"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."

More Everbridge IT Alerting cons

"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."

"It’s quite hard to reach the support team."

"They could include incident merging and alert grouping features in the product."

"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"It cannot be integrated with our upgraded Jira system."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

More PagerDuty Operations Cloud cons

"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."

"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."

"Additional built-in integrations with other applications would be an area of improvement."

"We would like to see the integration between our ITSM solution and xMatters."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go"

"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."

"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."

More xMatters cons

Pricing and Cost Advice

"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

"As far as I'm aware, there are no costs beyond the standard licensing fees."

"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."

"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"Pricing is reasonable."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

More Everbridge IT Alerting pricing and cost advice

"The price is very high."

"The cost is based on the package you select."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The pricing may be about $1,000 per user."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"There is a license needed to use PagerDuty."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

More PagerDuty Operations Cloud pricing and cost advice

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"If the licensing were cheaper, our customer might buy more."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

"I do not think it is worth the value."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

13%

Healthcare Company

Manufacturing Company

Computer Software Company

21%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Computer Software Company

33%

Financial Services Firm

21%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What advice do you have for others considering Everbridge IT Alerting?

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any ...

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based p...

See all answers

What needs improvement with PagerDuty?

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrati...

See all answers

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Comparisons

ServiceNow vs Everbridge IT Alerting

Compared 13% of the time

Opsgenie vs Everbridge IT Alerting

Compared 11% of the time

OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 11% of the time

HPE OneView vs Everbridge IT Alerting

Compared 7% of the time

Zendesk vs Everbridge IT Alerting

Compared 5% of the time

More Everbridge IT Alerting Competitors

Opsgenie vs PagerDuty Operations Cloud

Compared 23% of the time

Rootly vs PagerDuty Operations Cloud

Compared 10% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 10% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 7% of the time

BigPanda vs PagerDuty Operations Cloud

Compared 3% of the time

More PagerDuty Operations Cloud Competitors

ServiceNow vs xMatters

Compared 22% of the time

Opsgenie vs xMatters

Compared 15% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Everbridge IT Alerting

April 2025

Download Everbridge IT Alerting product report

Buyer's Guide

PagerDuty Operations Cloud

April 2025

Download PagerDuty Operations Cloud product report

Buyer's Guide

xMatters

March 2025

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

IT Alerting and Incident Management

April 2025

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