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Field Effect MDR vs ThreatLocker Cyber Hero MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Field Effect MDR enhanced financial returns, facilitated contract renewals, and increased new business by 35% with appreciated pricing flexibility.
Sentiment score
8.3
Users achieved immediate ROI with ThreatLocker, enhancing security, efficiency, revenue, and operational capabilities while reducing work hours and costs.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
 

Customer Service

Sentiment score
8.4
Field Effect MDR's customer service is praised for responsiveness, expertise, and availability, earning commendations despite calls for extended hours.
Sentiment score
9.0
ThreatLocker Cyber Hero MDR is acclaimed for exceptional customer service, prompt support, and access to its senior team.
Field Effect MDR provides real human support, which offers precise instruction and guidance.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
 

Scalability Issues

Sentiment score
8.5
Field Effect MDR offers seamless scalability, efficiently accommodating growth and diverse environments with minimal maintenance and effortless upgrades.
Sentiment score
8.9
ThreatLocker Cyber Hero MDR is highly scalable and adaptable, managing numerous endpoints efficiently across businesses of all sizes.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
 

Stability Issues

Sentiment score
8.5
Field Effect MDR offers stable, reliable performance without crashes, integrating smoothly across environments for diverse organizations.
Sentiment score
8.8
Users praise ThreatLocker Cyber Hero MDR for exceptional stability and swift support, ensuring a reliable and seamless experience.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
 

Room For Improvement

Enhancements needed include third-party integration, threat response, user interface, cloud support, communication, SIEM, DNS filtering, and compliance reporting.
ThreatLocker Cyber Hero MDR requires better integration, affordability, training, transparent pricing, patch management, and guidance for optimal user experience.
Pricing needed improvement, which was addressed by reducing the buying cost recently.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
 

Setup Cost

Field Effect MDR is cost-effective with tiered pricing, offering value and efficiency, though budgeting can be challenging.
ThreatLocker Cyber Hero MDR offers flexible pricing deemed reasonable by many, but potentially high for smaller companies.
Pricing was initially a concern, but the recent updates have resolved that by offering a more accessible buying cost.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
 

Valuable Features

Field Effect MDR offers comprehensive security with advanced detection, automated responses, and proactive alerts, enhancing threat visibility and protection.
ThreatLocker Cyber Hero MDR enhances security with features like zero-trust, fast threat detection, device isolation, and streamlined operations.
Field Effect MDR provides workstation coverage, user account protection with Microsoft 365 and Google Workspace, and on-premise device management for network security.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
 

Categories and Ranking

Field Effect MDR
Ranking in Managed Detection and Response (MDR)
3rd
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
30
Ranking in other categories
No ranking in other categories
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
12th
Average Rating
9.2
Reviews Sentiment
8.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Managed Detection and Response (MDR) category, the mindshare of Field Effect MDR is 3.2%, up from 1.9% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 0.5%. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Simon Cutler - PeerSpot reviewer
Helps to manage cybersecurity vulnerabilities, and improve our security team's efficiency and security posture
It would be incredibly valuable to have the Field Effect team handle some of the third-party application patching they're currently identifying. While it's fantastic that they're proactive in this area, the time commitment is significant. Integrating patching into their existing service offering would be a game-changer. I'd love to see a tool that aids sales discovery efforts when we engage new clients. Ideally, this internal tool would scan their network environment to identify potential risks and give us a comprehensive picture of their network infrastructure. This would be a huge asset in informing our sales strategies and showcasing our expertise.
AP
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.
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Top Industries

By visitors reading reviews
Computer Software Company
54%
Government
4%
Non Profit
4%
Media Company
3%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Field Effect Covalence?
It is very user-friendly. We have regular reports to see what is going on.
What is your experience regarding pricing and costs for Field Effect Covalence?
In our evaluation, two years ago, we found the Field Effect Covalence product and service to be the simplest to set up and pricing was lower than the other competitors.
What needs improvement with Field Effect Covalence?
The solution could improved DNS filtering and fuller integration into ConnectWise PSA (I understand both are in the works). The current roaming DNS filter doesn't seem to be too complete and we're ...
What needs improvement with ThreatLocker Cyber Hero MDR?
As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions. ...
What is your primary use case for ThreatLocker Cyber Hero MDR?
I'm one of the managers and cofounders at my company, and one of my focuses for our clients is in security and implementing security in such a way that we have the control necessary to be able to t...
 

Also Known As

Field Effect Covalence
No data available
 

Overview

Find out what your peers are saying about Field Effect MDR vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: March 2025.
846,617 professionals have used our research since 2012.