ThreatLocker Cyber Hero MDR Reviews

Name: ThreatLocker Cyber Hero MDR
Brand: ThreatLocker
Rating: 4.6 (7 reviews)

4.6 out of 5

7 reviews
100% willing to recommend

What is ThreatLocker Cyber Hero MDR?

ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.

Get the ThreatLocker Cyber Hero MDR Buyer's Guide and find out what your peers are saying about ThreatLocker Cyber Hero MDR, Huntress Managed EDR, Arctic Wolf Managed Detection and Response and more!

ThreatLocker Cyber Hero MDR is the #21 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give ThreatLocker Cyber Hero MDR an average rating of 9.2 out of 10. ThreatLocker Cyber Hero MDR is most commonly compared to Huntress Managed EDR: ThreatLocker Cyber Hero MDR vs Huntress Managed EDR.

Buyer's Guide

ThreatLocker Cyber Hero MDR

March 2025

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Featured ThreatLocker Cyber Hero MDR reviews

Andres Plaza

President & Chief Executive Officer at OneconnectionIT

The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.

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Alexander Mauthe

Support engineer at Strikeworks Media

The Cyber Hero response team, which handles some of the detections, has been invaluable. It has significantly reduced our workload. We only receive about ten percent of the tickets, mostly escalations or suspicious activities that require our review. This has been a great time-saver. Additionally, our clients feel more secure and confident in using their equipment, knowing we support them in case of issues, ensuring that any compromise is isolated to a single user without affecting the entire company. ThreatLocker's ability to block and detect potential indicators of compromise is good. Earlier, when we started out, we had to dial it in and get that tuned with them. We've come a long way, and they're pretty good at detecting any potential threats now. The solution can protect from bad actors or threats. We get one or two every couple of months or within a single month. It just depends on when the work is done. I know tax season is in right now, and we may have a higher influx. We've not seen too many in the past couple of months. It's been doing its job or at least preventing people from downloading stuff that would give bad actors access to their systems. Our customers now have the confidence that they can work without being impeded, losing access or getting compromised. It's helped us reduce mean time to detect. It's very responsive and quick when something unauthorized happens. The response time is under one minute. It's reduced mean time to detect by 30% to 40%. We've been able to reduce mean time to remediation. In the past, we would have to wait till users call in. Now, since ThreatLocker gives us the notification, we can take proactive remediations rather than having to wait for the full compromise and move from there. We've seen an 80% to 90% improvement in remediation. It's increased security posture. It's the base of infrastructure now. It is the de facto thing that gets installed on every new computer and workstation that we service.

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reviewer2666370

Technology Consultant at a consultancy with 1-10 employees

The ultimate, most amazing solution in the market could be less pricey and more transparent. There could be more awareness of how some things that are not full applications and just plugins for applications can still pose a risk in our network. Sometimes, I need to push to get things moved to a different cyber hero to avoid taking the easy, lazy way out to resolve the customer's machine, ensuring it's done in a secure manner. For example, we have seen a couple of approval requests come through where if the user types in a reason for why they need it, they'll get approved based on the reason versus the application that is actually required. A good example is an engineering company that we support uthat ses plugins for Notepad++. Some of them are going to be malicious or dangerous to run their DLP files, however, when users put their approval request in, they will make a justification that without this plugin, they cannot do the job. And that's not true. We, as their support company, know that. The Cyber Heroes don't. The Cyber Heroes will always approve those types of requests. And then we have to go back and deny them. There have been some complicated instances where we've really struggled to ring fence things correctly and have them locked down - as well as working with the Cyber Heroes, sometimes we do have to keep an eye on them since they will use bad practice. For example, they will create path rules to a lot of things where we really should be using signatures and patches. Or we do it in a path rule with additional conditions to allow somebody to run. We do have a pretty good time to remediation, however, sometimes we do need to push to get things moved to a different Cyber Hero so that we're not just taking the easy, lazy way out.

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PeerAnalyst reports based on ThreatLocker Cyber Hero MDR reviews

Type	Title	Date
Category	Managed Detection and Response (MDR)	Mar 25, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 25, 2025	Download
Comparison	ThreatLocker Cyber Hero MDR vs CrowdStrike Falcon Complete MDR	Mar 25, 2025	Download
Comparison	ThreatLocker Cyber Hero MDR vs Huntress Managed EDR	Mar 25, 2025	Download
Comparison	ThreatLocker Cyber Hero MDR vs Arctic Wolf Managed Detection and Response	Mar 25, 2025	Download

Title	Rating	Mindshare	Recommending
Huntress Managed EDR	4.7	10.5%	100%	31 interviews Add to research
Arctic Wolf Managed Detection and Response	4.6	9.8%	100%	20 interviews Add to research

Valuable Features

ThreatLocker Cyber Hero MDR's valuable features include ringfencing to control application permissions, reducing downtime, blocking unauthorized actions, and providing peace of mind with its quick threat detection capabilities. Its zero-trust framework enhances security by isolating issues, which improves client confidence. The allowlist feature only permits IT-approved applications. Users benefit from network access control, efficient threat detection, and proactive remediation, reducing operational workloads and mean time to detect, thus improving security posture.

"ThreatLocker is worth every penny and a couple more."
"The most valuable feature, in terms of protection, is the allowlist, which ensures that only IT-approved applications run."
"There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training."

Room for Improvement

ThreatLocker Cyber Hero MDR users mention the need for better integration with other platforms for a unified interface, more efficient authentication, enhanced communication, and a reduction in pricing for smaller companies. Training could be more comprehensible and responsive support more efficient. Improved log ingestion from diverse sources and a focus on transparent pricing is desired. Users also express concern about plugin approval errors and request better patch management features.

"It would be great if they handled patch management, and I am aware that they are currently working on it."
"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."
"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."

ROI

ThreatLocker Cyber Hero MDR delivered an immediate ROI, enhancing client acquisition by showcasing security improvements and giving clients peace of mind. Financial savings were realized by preventing threats and minimizing remediation efforts. The increased service value allowed for higher client charges, supporting recruitment and compensating technicians. By preventing incidents, it saved valuable work hours and provided a sense of security. It effectively served as proactive protection, ensuring business continuity and operational efficiency.

Pricing

Pricing for ThreatLocker Cyber Hero MDR can be perceived as high, with a minimum requirement of 50 devices, which may not favor small companies. However, larger partners like those in Ireland find it competitive, leveraging flexible packages per head in advanced security offerings. Adoption increases due to its marketing appeal. Overall, many consider it a worthwhile investment given the enhanced security benefits it provides, influencing how companies package and sell their services.

"ThreatLocker is worth every penny and a couple more."
"The pricing is not so bad. My clients do not like it, but they are following our pricing."
"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."

Popular Use Cases

Organizations use ThreatLocker Cyber Hero MDR primarily for zero trust and endpoint protection against ransomware and malicious software. It manages administrative privileges on local PCs, monitors endpoints, and servers 24/7, and prevents unauthorized software installations. This provides peace of mind for engineering firms, law firms, and businesses of all sizes. They benefit from proactive security measures to mitigate risks and maintain firm control over application usage, offering comprehensive management and threat prevention.

Service and Support

Customer service and support for ThreatLocker Cyber Hero MDR are frequently praised for being exceptional. Weekly meetings and quick response times are common, with engineers maintaining regular communication. They handle inquiries efficiently and are lauded for their accessibility. Although some interactions might disappoint, the majority are described as outstanding, offering knowledgeable and prompt assistance. Users appreciate the dedicated support and describe the team as fantastic and responsive, often achieving results within seconds.

Deployment

Users describe ThreatLocker Cyber Hero MDR's initial setup as varying in ease. Some find it straightforward and seamless, especially when using scripts or MSP software like Enable, while others mention complexities such as false positives and initial deployment challenges. Support from Cyber Hero and a solutions engineer helps ease the process. A gradual schedule allows for learning and refinement, and those with prior experience report fewer issues. Users emphasize the importance of proper implementation for better outcomes.

Scalability

Scalability for ThreatLocker Cyber Hero MDR consistently receives high marks, rated ten out of ten by users. It's praised for easy onboarding, accommodating numerous customers smoothly. Users experience seamless deployment with efficient AI learning. Businesses with various user and endpoint counts report no issues, highlighting its adaptability from small to large clients. The only noted variation is the financial willingness of smaller enterprises, but it maintains scalability across different organizational sizes.

Stability

Users report that the stability of ThreatLocker Cyber Hero MDR is impressive. Many have not encountered any difficulties, rating its reliability highly. Several have not observed any issues, describing it as completely stable. Training and incorrect configuration problems have been noted, but none related to stability. Most agree that the performance has been consistently solid, with no signs of failure. It receives high praise for maintaining a stable environment consistently without any incidents.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ThreatLocker Cyber Hero MDR Buyer's Guide for additional reliable information.

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Learn more about ThreatLocker Cyber Hero MDR

Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.

What are the solution's most important features?

Advanced Threat Detection: Identifies complex and emerging threats to ensure high-level protection.
Automated Response: Rapidly addresses threats to minimize potential impact.
Customizable Policies: Tailors security measures to specific business requirements.
Comprehensive Reporting: Offers detailed insights into threat landscapes.

What benefits or ROI should users look for in reviews?

Improved Security Efficiency: Streamlines threat detection and response activities.
Enhanced Threat Intelligence: Offers valuable insights to strengthen defenses.
Cost-Effectiveness: Reduces the need for frequent manual interventions.
Scalability: Adapts to growing security demands.

ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.