Sophos MDR and ThreatLocker Cyber Hero MDR are contenders in the managed detection and response (MDR) market. Sophos appears to hold a slight advantage due to its global telemetry and deeper integration capabilities, enhancing threat detection and response.
Features: Sophos MDR provides centralized management, extensive cross-platform connectivity, and global threat detection capabilities. It excels in threat hunting and offers rapid threat response, leveraging its superior global telemetry. ThreatLocker Cyber Hero MDR focuses on a zero trust architecture and granular control over applications, ensuring unauthorized actions are prevented while maintaining productivity. Its ability to rapidly detect and mitigate threats is well-regarded.
Room for Improvement: Sophos MDR could benefit from improved multitenancy features and integration with MDM solutions. Considerations include enhancing endpoint protection speed and refining pricing. ThreatLocker needs to streamline user interface integration and improve patch management. Pricing for small businesses and support response times are additional areas of concern.
Ease of Deployment and Customer Service: Sophos MDR offers flexible deployment options, including on-premises, public, and hybrid clouds, with well-rated technical support and local availability enhancing user experience. ThreatLocker Cyber Hero MDR supports various deployment modes but some users report longer support response times, which can impact customer satisfaction.
Pricing and ROI: Sophos MDR has competitive pricing options but may be considered expensive by some. Its comprehensive service and rapid response add significant value, especially for large enterprises. ThreatLocker Cyber Hero MDR's pricing is seen as high, particularly for small businesses, but offers flexibility when integrated into advanced security packages. Both solutions provide a notable return on investment through cost savings in threat management and response efficiencies.
It allows them to have access to a SOC-like service without the associated costs.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
Sophos offers different support levels depending on the severity of the issues, which ensures timely assistance.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
Sophos MDR seems to have no limitations on scalability.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
I would rate the stability as very reliable.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
The solution is cost-efficient, especially for small customers who cannot justify the expense of setting up an internal SOC.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
The most valuable feature of Sophos MDR is that it offers a monitoring service directly from the OEM, which is beneficial for SMB customers who cannot afford a SOC.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.
With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.
ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.
Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.
What are the solution's most important features?ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.
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