Pega Platform and Flowable compete in the process automation category. Pega tends to have the upper hand due to its comprehensive feature set and strong customer support, whereas Flowable stands out for its flexibility and cost-effectiveness.
Features: Pega Platform is renowned for advanced automation capabilities, scalability, and diverse integration options, making it suitable for large enterprises with complex needs. Flowable is appreciated for its simplicity, flexibility, and lightweight nature, appealing to smaller teams seeking agile solutions.
Room for Improvement: Pega Platform users often point out the complexity of custom development, high resource requirements, and the steep learning curve as areas needing improvement. Flowable users mention the need for enhanced documentation, broader feature expansion, and support for more extensive customization.
Ease of Deployment and Customer Service: Pega Platform is favored for attentive customer service and detailed support during deployment, though the complexity of deployment can be challenging. Flowable provides a straightforward deployment model and is easy to use, but sometimes users experience limited support for complex queries.
Pricing and ROI: Pega Platform generally involves higher initial setup costs, with significant long-term ROI justifying its price for complex, high-value projects. Flowable is known for cost-effectiveness, offering rapid realization of value, making it attractive to cost-sensitive buyers with simpler requirements.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
The pricing is expensive, and this is an issue.
Flowable is a versatile software that streamlines and automates business processes. It is commonly used for workflow management, task automation, and digital transformation initiatives.
Users also utilize Flowable for document management, case management, and customer journey mapping. Its valuable features include efficient workflow management, seamless integration capabilities, and a user-friendly interface.
Flowable allows for smooth collaboration and task automation, and its ability to integrate with other systems and applications enables a seamless flow of information.
The intuitive and easy-to-use interface makes it accessible to users of all technical backgrounds.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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