HaloITSM and OrbusInfinity are competing products in the IT service management and business process analysis markets, respectively. HaloITSM seems to have the upper hand in pricing and customer support, while OrbusInfinity provides a more robust feature set valuable for certain organizations.
Features: HaloITSM is known for its service desk management, automation capabilities, and customization options. OrbusInfinity stands out with comprehensive process mapping, enterprise architecture tools, and extensive integration with other enterprise solutions.
Ease of Deployment and Customer Service: OrbusInfinity requires a more complex setup due to its wider feature set, supported by responsive customer service and extensive training resources. HaloITSM offers quicker deployment with intuitive configuration, coupled with supportive customer service.
Pricing and ROI: HaloITSM offers a cost-effective solution with rapid ROI due to lower implementation costs. OrbusInfinity involves higher initial expenses but provides significant returns for process optimization.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.
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