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HCL Campaign vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

HCL Campaign
Ranking in Marketing Management
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in Marketing Management
7th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM Customer Engagement Centers (3rd), CRM (10th)
 

Mindshare comparison

As of December 2024, in the Marketing Management category, the mindshare of HCL Campaign is 1.1%, up from 1.0% compared to the previous year. The mindshare of Oracle Fusion Service is 0.7%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Management
 

Featured Reviews

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Hitesh Kunchakuri - PeerSpot reviewer
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
81%
Computer Software Company
3%
Manufacturing Company
3%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What needs improvement with Oracle Service Cloud?
Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...
What is your primary use case for Oracle Service Cloud?
We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.
 

Also Known As

IBM Campaign, IBM Unica
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Jabil Circuit, Infinity Computers and Communications Company, Bridgevine, KCE Electronics Public Company Limited, Uvionics Tech, United Rentals, Apptimate AB, Cablevision, Gwinnett County Public Schools, Vita Group, Vodafone Espana S.A.U., Scania IT
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in Marketing Management. Updated: November 2024.
823,795 professionals have used our research since 2012.