HCL Sametime vs Webex comparison

HCLSoftware and Cisco are both solutions in the Virtual Meetings category. HCLSoftware is ranked #15 with an average rating of 8.0, while Cisco is ranked #2 with an average rating of 7.9. HCLSoftware holds a 1.5% mindshare in VM, compared to Cisco’s 5.7% mindshare. Additionally, 75% of HCLSoftware users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

HCL Sametime

Read 5 HCL Sametime reviews

597 Views
496 Comparison Views

75% willing to recommend

Webex

Read 128 Webex reviews

4,133 Views
3,926 Comparison Views

87% willing to recommend

HCL Sametime

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and HCL Sametime both compete in the communication and collaboration space. While Webex is seen as more advantageous in pricing and support, HCL Sametime offers superior features, making it a worthwhile investment.

Features: Webex provides robust video conferencing, cross-platform integration, and real-time collaboration tools. HCL Sametime excels in messaging capabilities, presence awareness, and offers extensive customization options.

Room for Improvement: Webex could enhance its real-time messaging features, improve customization options, and refine user interface for easier navigation. HCL Sametime needs to improve its video conferencing quality, integration capabilities with external platforms, and simplify initial setup procedures.

Ease of Deployment and Customer Service: Webex offers easy cloud-based deployment and has dedicated support services, making setup straightforward. HCL Sametime provides both cloud and on-premises deployment, offering flexibility but requires a more involved setup process, which may appeal to those who need in-depth customization.

Pricing and ROI: Webex offers lower upfront costs with a subscription model that is seen as cost-effective for immediate needs. HCL Sametime might require larger initial investments but promises a good return on investment in the long run through its customizable solutions.

To learn more, read our detailed HCL Sametime vs. Webex Report (Updated: April 2026).

Buyer's Guide

HCL Sametime vs. Webex

April 2026

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Helped 886,906 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Sametime

Ranking in Virtual Meetings

15th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

128

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Virtual Meetings category, the mindshare of HCL Sametime is 1.5%, up from 0.3% compared to the previous year. The mindshare of Webex is 5.7%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Webex	5.7%
HCL Sametime	1.5%
Other	92.8%

Virtual Meetings

Featured Reviews

Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

"This solution saves time and cost in communicating with team members, streamlines tasks in my organization by encouraging us to chat directly with the relevant person, and strengthens professional relationships through increased communication among peers."

"A very good communication and real-time collaboration software, it is simple, fast, reliable, keeps history and the best feature of all is its intelligence."

"The security was quite good."

"Audio and video calls provide faster communication than chat."

"The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality."

"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."

"I am satisfied with the performance of Webex."

"We have received a return on investment."

"Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times."

"The implementation of Webex is simple and does not take a lot of time."

"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."

"The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices."

More Webex pros

Cons

"The webinar should be integrated into Sametime for a larger number of participants."

"It seems that the software might in the future, support the software telephony exchange but at the current time, it is not doing that and because of that one key feature of real-time communication is missing from it."

"Sametime hangs sometimes and therefore needs to get restarted."

"The interface is too colorful and looks like Windows XP."

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode."

"The interface could be a bit more user-friendly."

"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."

"Webex's stability could be improved. It crashes very often."

"Webex's stability could be improved."

"Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid."

"The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix."

"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."

More Webex cons

Pricing and Cost Advice

Information not available

"I rate the platform's pricing a six out of ten."

"There is a license needed to use this solution."

"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."

"The tool's licensing is expensive, but it should be cheaper."

"The solution is low-cost for a hybrid model."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."

"You can opt for yearly licensing with Webex."

"Webex is expensive, especially compared to Zoom or Google."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

18%

Marketing Services Firm

10%

Construction Company

Religious Institution

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	25
Large Enterprise	62

Questions from the Community

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

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What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

See all answers

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users underst...

See all answers

Comparisons

TeamViewer vs HCL Sametime

Compared 18% of the time

Skype for Business vs HCL Sametime

Compared 17% of the time

Vidyo vs HCL Sametime

Compared 15% of the time

GoToMeeting vs HCL Sametime

Compared 15% of the time

Zoom Workplace Business vs HCL Sametime

Compared 10% of the time

More HCL Sametime Competitors

Zoom Workplace Business vs Webex

Compared 8% of the time

TeamViewer vs Webex

Compared 6% of the time

GoToMeeting vs Webex

Compared 6% of the time

GoToWebinar vs Webex

Compared 6% of the time

Cisco Meeting Server vs Webex

Compared 5% of the time

More Webex Competitors

Product Reports

Buyer's Guide

Virtual Meetings

March 2026

Download HCL Sametime product report

Buyer's Guide

Webex

March 2026

Download Webex product report

Also Known As

Lotus Sametime, IBM Lotus Sametime

Cisco Spark

Overview

HCL Sametime. Secure Conversations Across Any Device

Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.

HCLSoftware

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

HCL Sametime vs. Webex

April 2026

Free Report: HCL Sametime vs. Webex

Find out what your peers are saying about HCL Sametime vs. Webex and other solutions. Updated: April 2026.

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