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HubSpot CRM vs Sage CRM comparison

HubSpot and Sage are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.2, while Sage is ranked #27 with an average rating of 8.3. HubSpot holds a 2.2% mindshare in CRM, compared to Sage’s 0.5% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.
HubSpot CRM
Read 47 HubSpot CRM reviews
  • 959 Views
  • 649 Comparison Views
98% willing to recommend
Sage CRM
Read 8 Sage CRM reviews
  • 306 Views
  • 190 Comparison Views
77% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and HubSpot CRM compete in the Customer Relationship Management category. HubSpot CRM appears to have the upper hand due to its strong marketing automation and ease of onboarding, making it particularly appealing for marketing-driven businesses.

Features: Sage CRM focuses on finance, inventory control, and distribution with robust opportunity management and reporting. It also integrates with Microsoft Office 365 and supports scalable user capabilities. HubSpot CRM excels in marketing automation, ease of use, and integrates seamlessly with social media. Its marketing suite and customizable reporting provide significant value.

Room for Improvement: Sage CRM could enhance email and social media integration, reduce downtime, and improve its dashboard for better reporting. HubSpot CRM needs better integration options, more customization, and cost-effective pricing tiers, especially for small teams. It also faces challenges with duplication management and mobile app features.

Ease of Deployment and Customer Service: Sage CRM offers flexible deployment options including on-premises and cloud solutions, supported by a comprehensive knowledge base. HubSpot CRM primarily utilizes public cloud solutions with limited on-premises offerings. Its support is rapid, but there's reliance on technical support for extensive customization needs.

Pricing and ROI: Sage CRM is moderately priced with a notable ROI for larger enterprises. Its annual licensing might be costly but offers substantial value for businesses needing strong financial solutions. HubSpot CRM offers a free version ideal for small companies, with pricing based on features and user tiers. Its affordability in lower tiers remains a major benefit for small and growing enterprises.

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Buyer's Guide
HubSpot CRM vs. Sage CRM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
HubSpot CRM enhances lead generation and revenue, offering ROI through efficiency, security, and integration with sales processes.
Sentiment score
8.0
Sage CRM offers high ROI with excellent accessibility and reporting, but some find its licensing costly compared to cheaper alternatives.
 

Customer Service

Sentiment score
7.3
HubSpot CRM's customer service is excellent, though some users desire more live support and improved issue handling.
Sentiment score
7.4
Sage CRM customer service is effective, with highly-rated support and helpful resources, though response times can vary.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
For more quotes and insights, download the HubSpot CRM report
No quotes available
For more quotes and insights, download the Sage CRM report
Kartikeya Prahlad - PeerSpot reviewerCharles Dickens - PeerSpot reviewerMarianaPiñeres - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.3
HubSpot CRM is praised for its scalability and adaptability, especially benefiting small to midsize businesses with growth management.
Sentiment score
6.7
Sage CRM is scalable, contingent on team configuration, supporting 80 to 105 users with high user scalability ratings.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
For more quotes and insights, download the HubSpot CRM report
No quotes available
For more quotes and insights, download the Sage CRM report
 

Stability Issues

Sentiment score
8.5
HubSpot CRM is stable and reliable, with high ratings and minor delays not affecting overall user satisfaction.
Sentiment score
8.4
Sage CRM is highly praised for its reliability and stability, with long-term users consistently rating it eight to nine out of ten.
 

Room For Improvement

HubSpot CRM needs improved email integration, customization, pricing, mobile app, technical support, navigation, and automation capabilities.
Sage CRM requires interface enhancements, faster support, better reporting, improved integrations, and updated features for modernization and efficiency.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
A better CRM can be achieved by providing more customization features.
They are not at the pace or effectiveness of AgentForce by Salesforce.
For more quotes and insights, download the HubSpot CRM report
No quotes available
For more quotes and insights, download the Sage CRM report
Charles Dickens - PeerSpot reviewer
KA
Kartikeya Prahlad - PeerSpot reviewer
 

Setup Cost

HubSpot CRM offers flexible pricing with free and paid plans, modular features, but may be costly for small teams.
Sage CRM is seen as cost-effective for enterprises but can be expensive, especially in Africa, with annual licensing fees.
 

Valuable Features

HubSpot CRM is user-friendly, scalable, and integrates seamlessly, offering powerful marketing, reporting, and automation features, even for free.
Sage CRM excels in customization, integration, and functionality, offering robust management, reporting, and scalability for enhanced customer and employee tracking.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
All the automation features, where I can completely automate a cadence like emailing, lead scoring, and lead qualification, everything can be automated, including all workflows.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
For more quotes and insights, download the HubSpot CRM report
No quotes available
For more quotes and insights, download the Sage CRM report
MarianaPiñeres - PeerSpot reviewerKartikeya Prahlad - PeerSpot reviewer
KA
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
6th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
47
Ranking in other categories
No ranking in other categories
Sage CRM
Ranking in CRM
27th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of HubSpot CRM is 2.2%, up from 2.1% compared to the previous year. The mindshare of Sage CRM is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Charles Dickens - PeerSpot reviewer
Effortlessly manage relationships with seamless contact data integration
The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.
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Samuel Benavides - PeerSpot reviewer
Useful employee and client monitoring, reliable, and good online support database
I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
11%
Comms Service Provider
11%
Manufacturing Company
7%
Computer Software Company
29%
Government
13%
Manufacturing Company
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
See all answers
What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
See all answers
What is your primary use case for HubSpot CRM?
I primarily use the solution for CRM.
See all answers
What do you like most about Sage CRM?
The solution's technical support is fast to respond.
See all answers
What is your experience regarding pricing and costs for Sage CRM?
The product is expensive.
See all answers
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
See all answers
 

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Product Reports

Buyer's Guide
HubSpot CRM
April 2025
HubSpot CRM reportDownload HubSpot CRM product report
Buyer's Guide
CRM
March 2025
Sage CRM reportDownload Sage CRM product report
 

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management. 

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes. 

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot
SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.
Sage
 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Avis, Fuji Xerox, Formula 1
Buyer's Guide
HubSpot CRM vs. Sage CRM
April 2025
Free Report: HubSpot CRM vs. Sage CRM
Find out what your peers are saying about HubSpot CRM vs. Sage CRM and other solutions. Updated: April 2025.
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