Try our new research platform with insights from 80,000+ expert users

IBM Application Performance Management vs OpenText Diagnostics comparison

IBM and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. IBM is ranked #51 with an average rating of 7.0, while OpenText is ranked #65. IBM holds a 0.3% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 62% of IBM users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.
IBM Application Performance...
Read 7 IBM Application Performance Management reviews
  • 852 Views
  • 550 Comparison Views
62% willing to recommend
OpenText Diagnostics
Read 4 OpenText Diagnostics reviews
  • 434 Views
  • 272 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and IBM Application Performance Management are both powerful tools in performance monitoring. OpenText Diagnostics has an edge in pricing and support, whereas IBM's comprehensive features justify its higher price for advanced capabilities.

What features are offered by OpenText Diagnostics in comparison to IBM Application Performance Management?

OpenText Diagnostics offers easy-to-use performance diagnostic tools, straightforward features, and intuitive operation. IBM Application Performance Management provides exhaustive features, extensive monitoring, and advanced analytics, catering to large, complex environments.

What areas of improvement can be found in OpenText Diagnostics in comparison to IBM Application Performance Management?

OpenText Diagnostics could improve integration with third-party tools, enhance real-time monitoring, and refine technical limitations. IBM Application Performance Management needs a more intuitive user experience, better documentation, and improvements in usability.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to IBM Application Performance Management?

OpenText Diagnostics is praised for its quick, straightforward deployment process and responsive customer service. IBM's deployment is more complex due to its comprehensive features but benefits from strong customer service support and extensive setup assistance.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to IBM Application Performance Management?

OpenText Diagnostics is cost-effective with reasonable setup costs and favorable ROI. IBM Application Performance Management is more expensive but offers higher value for larger, more complex needs, making it a worthwhile investment for those requiring advanced capabilities.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IBM Application Performance Management vs. OpenText Diagnostics Report (Updated: April 2025).
Buyer's Guide
IBM Application Performance Management vs. OpenText Diagnostics
April 2025
Download the complete report
Helped 848,476 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Application Performance...
Ranking in Application Performance Monitoring (APM) and Observability
51st
Average Rating
6.4
Reviews Sentiment
5.9
Number of Reviews
7
Ranking in other categories
No ranking in other categories
OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
65th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Application Performance Management is 0.3%, down from 0.4% compared to the previous year. The mindshare of OpenText Diagnostics is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Daniel Tamiru - PeerSpot reviewer
A multi-functional solution but has poor stability and performance-related issues
We are using version 4 of IBM Application Performance Management, and it is deployed on-premises. We use it for internet banking and mainly for application performance on-site. For example, if we face performance-related issues in one of our software or managed services, we use this solution to…
Read full review
RS
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was straightforward and took minimal effort."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"I would rate the scalability an eight out of ten."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"It's easy to use."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The diagnostics and configuration are the solution's most valuable aspects."
"For banking and telecom solutions, it's been quite useful."
 

Cons

"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"The demo that was provided to us is not working very well. At times, there are errors."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"Technical support can be slow and needs improvement."
"The stability is not great and should be better."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
 

Pricing and Cost Advice

"The licensing fees can be paid every six months or on a yearly basis."
"IBM APM is one of the cheaper products on the market, while everything necessary to get started is included in the license."
"As I previously indicated, I initiated the IBM and uncovered all its elements. Consequently, I'm not inclined towards a licensing approach."
Information not available
report
See which vendors are best for you
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
See recommendations
848,476 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
11%
Government
9%
Manufacturing Company
7%
Financial Services Firm
19%
Manufacturing Company
11%
Computer Software Company
11%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM Application Performance Management?
I would rate the scalability an eight out of ten.
See all answers
What needs improvement with IBM Application Performance Management?
They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy. ...
See all answers
What is your primary use case for IBM Application Performance Management?
I monitor business applications for more than four end users.
See all answers
Ask a question
Earn 20 points
 

Comparisons

Instana Dynamic APM vs IBM Application Performance Management Logo
Instana Dynamic APM vs IBM Application Performance Management
Compared 35% of the time
BMC Compuware Strobe vs IBM Application Performance Management Logo
BMC Compuware Strobe vs IBM Application Performance Management
Compared 21% of the time
Splunk AppDynamics vs IBM Application Performance Management Logo
Splunk AppDynamics vs IBM Application Performance Management
Compared 13% of the time
Datadog vs IBM Application Performance Management Logo
Datadog vs IBM Application Performance Management
Compared 13% of the time
IBM Tivoli Composite Application Manager vs IBM Application Performance Management Logo
IBM Tivoli Composite Application Manager vs IBM Application Performance Management
Compared 10% of the time
More IBM Application Performance Management Competitors
Dynatrace vs OpenText Diagnostics Logo
Dynatrace vs OpenText Diagnostics
Compared 43% of the time
Splunk AppDynamics vs OpenText Diagnostics Logo
Splunk AppDynamics vs OpenText Diagnostics
Compared 32% of the time
Broadcom DX Application Performance Management vs OpenText Diagnostics Logo
Broadcom DX Application Performance Management vs OpenText Diagnostics
Compared 26% of the time
More OpenText Diagnostics Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
IBM Application Performance Management reportDownload IBM Application Performance Management product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
OpenText Diagnostics reportDownload OpenText Diagnostics product report
 

Also Known As

IBM APM
Micro Focus Diagnostics, MF Diagnostics
 

Overview

The IBM Application Performance Management portfolio provides visibility, control and automation of your mission-critical applications. It helps pinpoint the root cause of application's issue more quickly and resolve the problem. The integrated capabilities cover the five key areas: discovery, end-use experience, transaction tracking, enterprise diagnostics and analytics. It also easily monitors applications to ensure optimal performance to extend your hybrid management environment capabilities, to measure the customer experience from multiple locations and to further eliminate blind spots in your application environment.
IBM
Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.
OpenText
 

Sample Customers

Mibtree, EatDrinkDeals.com, IT Performance Advisor
BSkyB, Alior Bank
Buyer's Guide
IBM Application Performance Management vs. OpenText Diagnostics
April 2025
Free Report: IBM Application Performance Management vs. OpenText Diagnostics
Find out what your peers are saying about IBM Application Performance Management vs. OpenText Diagnostics and other solutions. Updated: April 2025.
DOWNLOAD NOW
848,476 professionals have used our research since 2012.
See our IBM Application Performance Management vs. OpenText Diagnostics report.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.