IBM Instana Observability vs ServiceNow Cloud Observability comparison

IBM Instana Observability vs. ServiceNow Cloud Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Instana Observability

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Instana Observability is 0.4%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Tomas Kim

Managing Director at BA Solutions

Not expensive and offers good performance

The most valuable feature of the solution is performance. A one-vendor solution serves as a good feature of the tool. In the IT industry, the IT support team has lots of vendors to contact. DB monitoring is done by one company, while WaaS monitoring is done by another and done by another company, which makes it really complicated for the IT team concerned about the security levels. The tool's main feature is that it is a one-vendor solution. The analysis done by the tool is a good feature. The tool is used as an open-source tool. The tool is growing, and new features are being added to the product.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution is performance."

"The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent."

"The solution has a one-second resolution, giving you the status of your application within one second."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

Cons

"One area that requires improvement is related to the automation part, specifically automated actions like sending SMS."

"The solution should include log management and improve reporting and integration with Cognos."

"The product's initial setup phase is not very easy."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

Pricing and Cost Advice

"The tool's cost is normal as per the market. The tool is not expensive."

"The solution's pricing is reasonable compared to that of its competitors like Dynatrace."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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842,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

11%

Construction Company

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

15%

Manufacturing Company

12%

Retailer

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for IBM Instana Observability?

The tool's cost is normal as per the market. The tool is not expensive.

What needs improvement with IBM Instana Observability?

The tool should offer more LDR AI models. The monitoring is just a status, but the next level of a monitoring solution is to prevent an accident or stop an accident status. The solution should be t...

What is your primary use case for IBM Instana Observability?

Before IBM, I ordered our company's engineer to have a look at the tool and test it. I think it was two years ago, the transfer to IBM happened in our company. At the beginning, IBM Instana Observa...

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

Elastic Observability vs IBM Instana Observability

Comparisons

Compared 41% of the time

Grafana vs IBM Instana Observability

Compared 15% of the time

IBM Tivoli Composite Application Manager vs IBM Instana Observability

Compared 11% of the time

Azure Monitor vs IBM Instana Observability

Compared 10% of the time

BMC TrueSight Operations Management vs IBM Instana Observability

Compared 8% of the time

More IBM Instana Observability Competitors

Grafana vs ServiceNow Cloud Observability

Compared 34% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 20% of the time

Helios vs ServiceNow Cloud Observability

Compared 19% of the time

Datadog vs ServiceNow Cloud Observability

Compared 17% of the time

New Relic vs ServiceNow Cloud Observability

Compared 10% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Application Performance Monitoring (APM) and Observability

Download IBM Instana Observability product report

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Also Known As

No data available

LightStep

Overview

IBM Instana Observability is a versatile tool tailored for real-time monitoring and management of applications, especially in complex cloud environments. It excels in automated root cause analysis, improving system reliability, and dynamic graphing for visualizing system interconnections. With features like real-time alerting, it enhances operational efficiency and aids in prompt issue resolution, making it invaluable for maintaining robust IT operations.

IBM

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Information Not Available

InVision, Twilio, Lyft, Yext, DigitalOcean,

IBM Instana Observability vs. ServiceNow Cloud Observability