IBM ProtectTIER vs MSP360 Backup comparison

IBM and MSP360 are both solutions in the Backup and Recovery category. IBM is ranked #82, while MSP360 is ranked #56 with an average rating of 7.0. IBM holds a 0.1% mindshare in BRS, compared to MSP360’s 0.4% mindshare. Additionally, 60% of IBM users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

210 Views
167 Comparison Views

60% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

829 Views
639 Comparison Views

100% willing to recommend

IBM ProtectTIER

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and MSP360 Backup compete in the data protection solutions category. User reviews and feature comparisons indicate that MSP360 Backup has the upper hand due to its comprehensive feature set and value for money.

Features: IBM ProtectTIER is known for robust data deduplication, scalability, and system reliability. MSP360 Backup offers ease of integration with various cloud platforms, a range of backup options, and versatile, user-friendly features.

Room for Improvement: IBM ProtectTIER could improve its update process, reduce complexity in system management, and enhance user interface design. MSP360 Backup users suggest enhanced customer support, better documentation, and improved data recovery speeds.

Ease of Deployment and Customer Service: IBM ProtectTIER has a more complex deployment process and inconsistent customer service experiences. MSP360 Backup is praised for straightforward deployment and responsive customer service.

Pricing and ROI: IBM ProtectTIER has higher setup costs and a longer time to achieve ROI. MSP360 Backup is perceived as more cost-effective with faster ROI.

To learn more, read our detailed IBM ProtectTIER vs. MSP360 Backup Report (Updated: April 2025).

Buyer's Guide

IBM ProtectTIER vs. MSP360 Backup

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ProtectTIER

Ranking in Backup and Recovery

82nd

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

MSP360 Backup

Ranking in Backup and Recovery

56th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (44th), Disaster Recovery (DR) Software (27th), MSP Backup (3rd)

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.1%, down from 0.1% compared to the previous year. The mindshare of MSP360 Backup is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

ValereFEUGWANG

Information System Consultant at CFAO Technologies

Protects data in hybrid infrastructures, but it is an expensive product with poor support

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the Self-Service, and the ability to search the data."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"The solution is highly stable."

"The command-line interface is good."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"The solution is easy to access and handles things efficiently."

"Technical support is very good."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"Provides connectivity to a lot of different cloud storage solutions."

More MSP360 Backup pros

Cons

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"Setting up the system to work with legacy equipment is a bit complex at times."

"The backup for a large amount of data is slow."

"IBM ProtectTIER could improve by being more user-friendly."

"The restore time could improve. When we had an issue the restore time was lengthy."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

More MSP360 Backup cons

Pricing and Cost Advice

"This solution is very expensive."

"IBM ProtectTIER is an expensive solution."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"We have a very good return on investment."

"The solution is expensive."

"Pricing is reasonable although can be quite a large upfront cost."

"It provides a good cost savings compared to our previous cloud backup."

"Its pricing needs improvement."

"I rate the price of MSP360 Backup a seven out of ten."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

24%

Real Estate/Law Firm

Manufacturing Company

Computer Software Company

17%

Construction Company

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

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What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

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What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

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Compared 10% of the time

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Product Reports

Buyer's Guide

Deduplication Software

March 2025

Download IBM ProtectTIER product report

Buyer's Guide

MSP360 Backup

March 2025

Download MSP360 Backup product report

Also Known As

No data available

Cloudberry Backup

Overview

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

StratX

Buyer's Guide

IBM ProtectTIER vs. MSP360 Backup

April 2025

Free Report: IBM ProtectTIER vs. MSP360 Backup

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