IBM Tivoli Business Service Manager vs OpenText Operations Bridge comparison

IBM and OpenText are both solutions in the Event Monitoring category. IBM is ranked #15, while OpenText is ranked #8 with an average rating of 8.3. IBM holds a 1.1% mindshare in EM, compared to OpenText’s 5.8% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

107 Views
47 Comparison Views

100% willing to recommend

OpenText Operations Bridge

Read 48 OpenText Operations Bridge reviews

706 Views
350 Comparison Views

92% willing to recommend

IBM Tivoli Business Service...

OpenText Operations Bridge

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and OpenText Operations Bridge are competing products in the business service management domain. IBM Tivoli Business Service Manager seems to have the upper hand in customer support, while OpenText Operations Bridge is more favorable in terms of feature richness.

Features: IBM Tivoli Business Service Manager offers comprehensive business service management capabilities, robust infrastructure management, and enhanced monitoring and visibility. OpenText Operations Bridge provides advanced automation, superior integration features, and seamless operation monitoring.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager includes solid support resources and personalized assistance in deployment. OpenText Operations Bridge presents a flexible, user-friendly deployment model with robust technical support.

Pricing and ROI: IBM Tivoli Business Service Manager generally has a higher initial setup cost but promises a significant long-term ROI due to its reliability and functionality. OpenText Operations Bridge has a cost-efficient setup with rapid ROI, driven by lower initial investment and efficient operations.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. OpenText Operations Bridge Report (Updated: April 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. OpenText Operations Bridge

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

15th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Operations Bridge

Ranking in Event Monitoring

8th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

IT Operations Analytics (10th), Cloud Monitoring Software (30th)

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.1%, up from 0.7% compared to the previous year. The mindshare of OpenText Operations Bridge is 5.8%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Randall Hinds

Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.

TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.

Read full review

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"You can create an application topology that shows relationships between different components."

"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"The most valuable aspect of Operations Bridge for us is its integration capabilities."

"Flexible dashboard with the availability of widgets."

"The most valuable feature is that everything can be consolidated into one dashboard."

"Purely, its flexibility is the most valuable aspect. It is hugely configurable."

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

More OpenText Operations Bridge pros

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."

"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."

"The pricing could be improved."

"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

"The setup process can get a little bit complex."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."

"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."

More OpenText Operations Bridge cons

Pricing and Cost Advice

Information not available

"Pricing is very flexible and depends on the modules selected as per the requirement."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"It is competitive."

"Setup costs can be high depending on the partner, but it is worth it."

"The licensing cost for this solution is approximately $1,000 USD."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"The cost is very high."

See which vendors are best for you

Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

22%

Computer Software Company

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Micro Focus Operations Bridge?

It is stable.

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

See all answers

What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

See all answers

Comparisons

No data available

OpsRamp vs OpenText Operations Bridge

Compared 41% of the time

SCOM vs OpenText Operations Bridge

Compared 33% of the time

BMC Helix Monitor vs OpenText Operations Bridge

Compared 25% of the time

More OpenText Operations Bridge Competitors

Product Reports

Buyer's Guide

Event Monitoring

April 2025

IBM Tivoli Business Service Manager report

Download IBM Tivoli Business Service Manager product report

Buyer's Guide

OpenText Operations Bridge

March 2025

Download OpenText Operations Bridge product report

Also Known As

Tivoli Business Service Manager, BSM

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

OpenText

Sample Customers

SSGC

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

IBM Tivoli Business Service Manager vs. OpenText Operations Bridge

April 2025

Free Report: IBM Tivoli Business Service Manager vs. OpenText Operations Bridge

Find out what your peers are saying about IBM Tivoli Business Service Manager vs. OpenText Operations Bridge and other solutions. Updated: April 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our IBM Tivoli Business Service Manager vs. OpenText Operations Bridge report.

See our list of best Event Monitoring vendors.

We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.