IFS Cloud Platform vs Pega Customer Service comparison

IFS and Pega are both solutions in the CRM category. IFS is ranked #21 with an average rating of 7.8, while Pega is ranked #30 with an average rating of 8.5. IFS holds a 0.5% mindshare in CRM, compared to Pega’s 0.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

176 Views
125 Comparison Views

87% willing to recommend

Pega Customer Service

Read 4 Pega Customer Service reviews

106 Views
46 Comparison Views

100% willing to recommend

IFS Cloud Platform

Pega Customer Service

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Pega Customer Service are competitors in enterprise software solutions. IFS Cloud Platform stands out for its feature richness and ease of deployment, while Pega Customer Service is noted for its advanced functionalities despite higher costs.

Features: IFS Cloud Platform provides comprehensive project management, asset management, and supply chain solutions suitable for industries like manufacturing and aerospace. Pega Customer Service excels in dynamic case management and AI-driven decisioning, significantly enhancing customer service operations.

Room for Improvement: IFS Cloud Platform could benefit from enhanced integration capabilities and refined user interface elements to match evolving UIs. Pega Customer Service may address complexity in implementation processes and simplify configuration requirements to enhance user adoption.

Ease of Deployment and Customer Service: IFS Cloud Platform offers a modular deployment model, allowing phased implementations with consistent customer support. Pega Customer Service is cloud-native, supporting agile deployments but requires specialized training due to complexity, with responsive but initially intensive customer support.

Pricing and ROI: IFS Cloud Platform's competitive pricing model offers transparent budgeting and good ROI through operational efficiencies. Pega Customer Service requires a higher investment but delivers ROI through improved customer experience and process efficiency, especially in customer-centric operations.

To learn more, read our detailed IFS Cloud Platform vs. Pega Customer Service Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Pega Customer Service

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

21st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Pega Customer Service

Ranking in CRM

30th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.5%, up from 0.4% compared to the previous year. The mindshare of Pega Customer Service is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

Read full review

Balaji Choda

Architect at American Express

Offers different categories, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business)

There are different categories of features. * One category is account information. Under account information, we have contact details, contact history, employment details, limits, card replacements, and card features. * Another category is card features, which include account features, benefit factors, business development services, automation teams, and promotions. There are different categories like this, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business). The market can be in APAC, EMEA, or the UK. It's designed so that each task can be specialized by market and line of business.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are fewer fields on the user screen compared to other products."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"We could quickly understand what was going on and what the customer wanted to do."

"A high level of ERP can be handled in IFS."

"The product is quite flexible."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"Individual user profiles that can be configured as templates to minimize data entry."

More IFS Cloud Platform pros

"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."

"The most valuable feature of the solution is case management and different configurations."

"The product is scalable. It works efficiently for changing existing features."

"Pega Customer Service is scalable."

Cons

"Aspects of HR and payroll could be better."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"There are some stability issues."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Documentation-wise, they need more."

"Technical support could be improved."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

More IFS Cloud Platform cons

"The product's pricing needs improvement."

"The only concern I have seen about the product is its prices."

"The licensing cost could also be improved."

"Pega JVM function needs to be improved."

Pricing and Cost Advice

"There are varying license levels that you can purchase."

"Pricing is an area that could be improved. They could be more competitive."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"It is better to buy implementation services from IFS than from partners"

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"We pay for a license to use the solution, which is not very expensive."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

More IFS Cloud Platform pricing and cost advice

"The solution provides licenses to users either based on the number of users or the number of cases that an end user creates."

"The tool's pricing is flexible, and I rate it four to five out of ten."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Pega Customer Service?

The product is scalable. It works efficiently for changing existing features.

See all answers

What is your experience regarding pricing and costs for Pega Customer Service?

The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of ...

See all answers

What needs improvement with Pega Customer Service?

Pega can automate the creation of permissions. The licensing cost could also be improved. For future releases, Pega packages are coming along with AI technologies. The blueprint is already in place...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 20% of the time

IBM Maximo vs IFS Cloud Platform

Compared 12% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 11% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 11% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

No data available

Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Buyer's Guide

CRM

March 2025

Download Pega Customer Service product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Pega Customer Service is a comprehensive platform designed to transform customer engagement through advanced automation and AI-driven solutions, tailored for knowledgeable audiences seeking efficient service management tools.

With Pega Customer Service, businesses can deliver superior customer experiences by leveraging its automation capabilities to streamline communication and processes. The platform supports dynamic case management, providing tailored services that adapt to individual customer needs, ensuring consistent, personalized interactions. Its robust system integrates seamlessly with existing infrastructures, enabling quick implementation and scalability. Room for improvement includes enhanced reporting functionalities and a more intuitive setup process to ease adoption for teams.

What are the key features of Pega Customer Service?

Dynamic Case Management: Handles complex cases efficiently with adaptable, rule-driven processes.
AI-Powered Automation: Automates routine tasks to free up agents for higher-value customer interactions.
Omnichannel Engagement: Provides consistent service across all channels, enhancing customer satisfaction.
Real-time Decisioning: Utilizes data insights to make informed, timely decisions during customer interactions.

What benefits and ROI can you expect?

Increased Efficiency: Reduces operational costs by automating repetitive tasks, boosting productivity.
Improved Customer Satisfaction: Provides personalized interactions that meet the expectations of today's customers.
Faster Resolution Times: Streamline complex cases to resolve issues swiftly and effectively.
Scalability: Easily adapts to business growth, ensuring a future-ready service environment.

Pega Customer Service is widely used across industries like financial services, healthcare, and telecommunications. It provides a flexible framework to meet regulatory demands and enhance customer engagement in these rapidly evolving sectors. Each industry benefits from tailored workflows and data management features specific to their needs, driving innovation and improved service standards.

Pega

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Information Not Available

Buyer's Guide

IFS Cloud Platform vs. Pega Customer Service

April 2025

Free Report: IFS Cloud Platform vs. Pega Customer Service

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