IFS Cloud Platform vs TeamSupport comparison

IFS and TeamSupport are both solutions in the Help Desk Software category. IFS is ranked #11 with an average rating of 7.8, while TeamSupport is ranked #47. IFS holds a 1.7% mindshare in HDS, compared to TeamSupport’s 0.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

573 Views
371 Comparison Views

87% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

83 Views
47 Comparison Views

100% willing to recommend

IFS Cloud Platform

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

IFS Cloud Platform and TeamSupport compete in enterprise technology solutions. While IFS Cloud excels in enterprise resource planning, TeamSupport's focus on customer support features makes it appealing for businesses dedicated to customer service.

Features: IFS Cloud offers comprehensive asset management, supply chain management, and project management capabilities. It supports enterprises with its broad range of functionalities. TeamSupport includes a robust ticketing system, a detailed customer database, and collaboration tools designed for service-oriented businesses.

Ease of Deployment and Customer Service: IFS Cloud provides flexible deployment options, including cloud and on-premise solutions, prioritizing smooth integrations with existing systems. It ensures strong customer service through versatile support. TeamSupport is geared towards rapid implementation with its cloud-based deployment, emphasizing responsive support and quick setup, appealing to organizations that need a swift implementation process.

Pricing and ROI: IFS Cloud Platform has competitive pricing strategies aligned with its comprehensive functionalities, targeting a strong return on investment particularly for enterprises seeking extensive solutions. TeamSupport also ensures a strong ROI with competitive pricing that mirrors its focus on core customer service features, appealing to businesses looking for cost-effective support solutions.

To learn more, read our detailed IFS Cloud Platform vs. TeamSupport Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. TeamSupport

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

TeamSupport

Ranking in Help Desk Software

47th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. The mindshare of TeamSupport is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A high level of ERP can be handled in IFS."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"The most valuable feature is the distribution module."

"The product is quite flexible."

"Individual user profiles that can be configured as templates to minimize data entry."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

More IFS Cloud Platform pros

"The two most valuable features are the portal and reporting."

Cons

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"There are certain digital features that need to be incorporated, such as IOP."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"Documentation-wise, they need more."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"Customization needs to be improved."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

More IFS Cloud Platform cons

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"There are varying license levels that you can purchase."

"Pricing is an area that could be improved. They could be more competitive."

"We pay for a license to use the solution, which is not very expensive."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"There's an additional yearly cost for support."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

More IFS Cloud Platform pricing and cost advice

"The price is approximately $70 per agent, per month."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

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Comparisons

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Compared 20% of the time

IBM Maximo vs IFS Cloud Platform

Compared 12% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 11% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 11% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

No data available

Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

March 2025

Download TeamSupport product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

IFS Cloud Platform vs. TeamSupport

April 2025

Free Report: IFS Cloud Platform vs. TeamSupport

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