IFS Cloud Platform vs Zendesk comparison

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IFS Cloud Platform

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Zendesk compete in enterprise software, with IFS Cloud leading in ERP capabilities while Zendesk specializes in customer service management. Based on features and flexibility, IFS Cloud shows an advantage in ERP functions, while Zendesk excels in user experience and support functionalities.

Features: IFS Cloud offers a comprehensive pricing matrix, advanced warehouse functionality, and robust analytics. It integrates seamlessly with other systems and is highly customizable. Zendesk provides a powerful ticketing system, self-service portals, and social media integration, focusing on efficient help desk management.

Room for Improvement: IFS Cloud could enhance its user-friendliness, streamline ERP interfaces, and improve integration capabilities for broader application scope. Zendesk needs to simplify its UI, improve the ticket merging functionality, and enhance its search capabilities for better user satisfaction.

Ease of Deployment and Customer Service: IFS Cloud supports multiple deployment models, offering flexibility in on-premises and various cloud configurations, though support responsiveness is an issue. Zendesk operates with cloud deployment, offering ease of access and scalability, but could improve response times and technical support efficiency.

Pricing and ROI: IFS Cloud is competitively priced within the ERP sector, offering flexible licensing options with a longer-term ROI. Zendesk follows a per-agent pricing model, potentially costly for growing teams but justified by improved customer satisfaction and operational efficiency.

To learn more, read our detailed IFS Cloud Platform vs. Zendesk Report (Updated: January 2025).

IFS Cloud Platform vs. Zendesk

January 2025

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Helped 832,723 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.6

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

7.2

Zendesk enhances productivity and cost-efficiency with flexible licensing, valuable features, and significant financial gains for various organizations.

No quotes available

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Customer Service

Sentiment score

6.0

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

7.0

Zendesk support is generally praised for responsiveness and efficiency, though some users prefer more personalized assistance over documentation.

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Scalability Issues

Sentiment score

7.7

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

7.6

Zendesk is praised for scalability and customization but faces challenges with complex changes; some switch to alternatives like Salesforce.

No quotes available

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Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

7.9

Zendesk is largely reliable, though occasional hangs and misclassification issues highlight room for improvement in performance.

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Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Zendesk struggles with performance, integration, customization, communication, mobile app delays, pricing, reporting, and training, affecting overall efficiency.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

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Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Enterprise buyers experience varying Zendesk pricing, from $70-$200 per agent, and should negotiate for features and value.

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Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Zendesk offers comprehensive ticket management, integrations, analytics, and security, enhancing productivity and providing seamless, multi-channel support for businesses.

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

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Categories and Ranking

IFS Cloud Platform

Ranking in CRM

15th

Ranking in Help Desk Software

9th

Ranking in IT Service Management (ITSM)

6th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (2nd), ERP (11th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), IT Asset Management (8th), License Management (3rd)

Zendesk

Ranking in CRM

20th

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), Sales Force Automation (7th), Reporting (13th), Knowledge Management Software (2nd), Community Platforms (3rd)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.4%, up from 0.3% compared to the previous year. The mindshare of Zendesk is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Ahmed Nassar

Technical Consultant at Spectrum Group

Stable tool, making it reliable for handling tasks but difficult initial setup

It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Government

Construction Company

Computer Software Company

22%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.

What needs improvement with Zendesk Support?

Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...

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Product Reports

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IFS Cloud Platform

February 2025

Download Zendesk product report

January 2025

Also Known As

IFS Applications, Assyst, IFS Cloud

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber