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Infor CloudSuite vs Oracle E-Business Suite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infor CloudSuite
Ranking in ERP
14th
Ranking in Product Configuration and Quoting
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
CRM (21st), Enterprise Asset Management (EAM) (3rd), Local Government CRM (5th), Warehouse Management (3rd), Cloud HCM (9th), Financial Close Software (3rd)
Oracle E-Business Suite
Ranking in ERP
6th
Ranking in Product Configuration and Quoting
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
153
Ranking in other categories
Field Service Management (1st), Activity Based Costing Software (1st), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st)
 

Mindshare comparison

As of February 2025, in the ERP category, the mindshare of Infor CloudSuite is 1.5%, up from 1.2% compared to the previous year. The mindshare of Oracle E-Business Suite is 4.6%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"It is a complete wave management system to increase processing efficiency."
"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."
"Some valuable features include improved transparency in sales processes, which has been vital for our operations."
"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."
"It is a very scalable solution."
"It is a scalable solution."
"The customization capabilities of CloudSuite Industrial are also there."
"The GL and FAH modules have become real-deal players for an organization with many legacy systems that handle transactions and where there is a need to create accounting from these transactions."
"It makes financial operations easier to perform."
"The most valuable feature is the integration between accounts receivable, accounts payable, general ledger, and budgeting."
"It is a very stable solution."
"Oracle EBS adapts to our business rules, so we don't have to change them, whereas SAP is rigid. We need to change our business rules to implement SAP. Oracle's reporting is also excellent and it's easier for our technical team to customize the solution compared to SAP, Microsoft Dynamics, and other products."
"The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization."
"This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired."
"Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic."
 

Cons

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."
"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."
"The platform's distribution features need enhancement."
"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."
"They could include marketing automation for the product."
"It takes time to properly learn what the product can do."
"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."
"The price of the solution is not good."
"We don't like Oracle EBS because it is very old. Nowadays, all the systems are on the cloud and web-based. With Oracle EBS, you need a huge setup before installing it. You need a lot of servers. There are a lot of problems and bugs in the system. We have to move from Oracle EBS to another system. In terms of improvements, it can have better training for end users and better support."
"We would like to see some automation in this solution."
"Oracle is not keeping up on development of the on-premises version of this product as they are concentrating on cloud solutions."
"It is difficult to get answers from technical support right away."
"On-site cloud support is slow and unresponsive."
"Not user friendly."
"The initial setup was a little complex."
"Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution."
 

Pricing and Cost Advice

"It is a cost-effective solution."
"I feel it is not very cheap, very economical but also not very expensive."
"The pricing is not built on a standard model."
"For on-premise installations, the licensing is yearly."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"The product is expensive. I rate the pricing a five out of ten."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"The platform's pricing depends on the specific number of users."
"Oracle prices are better in Vietnam and more flexible. If we need to customize something in Oracle, it's very flexible and easy to customize."
"We pay about $300 a year in order to license the solution."
"Oracle's pricing is on the higher end."
"Considering the market at the moment, Oracle needs to adjust the pricing of this solution."
"The price of the solution is extremely high."
"Licensing and costing of Oracle EBS is very complex. We recommend to use a system integrator during the negotiation process since Oracle sales representatives sometime do not know the actual minimum requirements and may oversell the necessary licenses through ignorance."
"It costs too much."
"The solution is quite expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Educational Organization
12%
Healthcare Company
9%
Manufacturing Company
9%
Educational Organization
67%
Computer Software Company
5%
Manufacturing Company
4%
Financial Services Firm
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite should be more detailed and user-friendly. I should be able to customize the screen or application without needing technical support. The configuration and setup process is ...
 

Also Known As

SyteLine
Oracle EBS, OEBS
 

Overview

 

Sample Customers

PRIDE Industries
Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Find out what your peers are saying about Infor CloudSuite vs. Oracle E-Business Suite and other solutions. Updated: February 2025.
837,501 professionals have used our research since 2012.