INTELLIBOT vs Pega Robotic Process Automation comparison

ServiceNow and Pega are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #28 with an average rating of 7.0, while Pega is ranked #17 with an average rating of 7.0. ServiceNow holds a 0.3% mindshare in RPA, compared to Pega’s 3.1% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

Pega Robotic Process Automation and INTELLIBOT compete in the robotic process automation sector. Pega seems to have the upper hand for complex enterprise needs due to its extensive feature set, while INTELLIBOT is advantageous for its user-friendly approach and advanced machine learning capabilities.

Features: Pega Robotic Process Automation stands out with end-to-end process automation, integration with CRM tools, and no-code/low-code development capabilities. Its Workforce Intelligence for CRM and centralized monitoring further enhance its offering. INTELLIBOT offers an easy-to-use visual editor, strong parallel activity capabilities, and drag-and-drop AI tools. It also provides seamless integration with Citrix and a less complicated development process.

Room for Improvement: Pega's areas for improvement include complex setup, platform dependency, and the need for more powerful OCR capabilities. There's also a call for a more intuitive UI and standalone deployment features. INTELLIBOT needs enhancements in complex logging, exception handling, and integration with Java. Users also suggest improvements in trigger action robustness and user-friendliness.

Ease of Deployment and Customer Service: Pega supports hybrid cloud deployment but faces criticism for its complex initial setup, although its customer service is generally responsive. INTELLIBOT offers similar deployment options with satisfactory technical support, focusing on development simplicity without frequent provider engagement. Both have robust community support with comparable satisfaction in resolving technical issues.

Pricing and ROI: Pega's pricing is perceived as high, targeting Fortune 500 companies with its bundled licensing model, yet it is considered good value for its comprehensive features. INTELLIBOT offers a more cost-effective solution, seen as affordable with good ROI. Its straightforward cost structure appeals to businesses seeking lower initial investments.

To learn more, read our detailed INTELLIBOT vs. Pega Robotic Process Automation Report (Updated: March 2025).

Buyer's Guide

INTELLIBOT vs. Pega Robotic Process Automation

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of April 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.5%, up from 1.0% compared to the previous year. The mindshare of INTELLIBOT is 0.3%, up from 0.2% compared to the previous year. The mindshare of Pega Robotic Process Automation is 3.1%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Renjith Raghunathan

RPA Team Lead Developer at Standard Chartered Bank

A solution that requires minimal efforts to run multiple activities at the same time

It would be helpful to add more documentation. Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values. This is an area that could be improved. If I were to add something that would make my life easier in a new release of INTELLIBOT, then it would be making improvements to the way it is interacting with Java. The only challenge with using INTELLIBOT is the way it works with OCR, which can make creating OCR icons very challenging. In addition, there may be challenges in using the Citrix environment.

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VISHNU VARDHAN CHENNURU

Application Development Team Lead at Accenture

Great for UI creation, helpful support services, and reliable

Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."

"I would rate the technical support as a nine out of ten because it is quite fast and courteous."

"It gives us a central place to schedule tasks and run them distributed."

"The best feature of Automate is its ease of use, which is a major selling point."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

More Automate pros

"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."

"This solution is easy to use and requires little coding knowledge."

"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."

"There's a helpful community available through the portal."

"It is a stable product. We have been using it for 15 months now, and there have been no issues."

"The replay of the automation is an awesome feature."

"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."

"If you want to make any kind of base automation, you can easily code exactly what you want."

"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."

"It is a scalable solution."

"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."

"User-friendly, easy to understand and has many features including the ability to track."

"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."

"The tech support is highly available and there is plenty of online training available."

"It helped cut short the release cycle by almost 40% compared to the previous solution."

More Pega Robotic Process Automation pros

Cons

"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."

"The interface could be more user-friendly and easier to navigate."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"There is a lack of good development for artificial intelligence, such as machine learning."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

More Automate cons

"The trigger actions need to be more robust."

"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."

"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."

"Has limited functionality and uses extensive resources."

"I would like to see the cognitive marketing platform improved."

"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."

"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."

"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."

"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."

"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."

"Excel connectors need to be improved as there are a few connectors in Excel areas."

"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."

"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."

"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."

More Pega Robotic Process Automation cons

Pricing and Cost Advice

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"It comes with a package that costs approximately $20,000 USD per year."

"Once you buy the software, you just pay for the support for backend help."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

More Automate pricing and cost advice

"It is quite cheap. In the year 2019, it was $1000 for a year."

"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."

"INTELLIBOT with the DPA costs approximately $1,500 USD."

"The solution requires a license and we purchased one annually. We were satisfied with the price."

"I was not involved in licensing and pricing, but it is worth the cost."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"I would rate the product's pricing a nine out of ten."

"Pega Robotic Process Automation is an expensive solution."

"Pega is pretty costly."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"The licensing cost is too high."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

33%

Financial Services Firm

16%

Manufacturing Company

Retailer

Financial Services Firm

30%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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Which lesser known RPA vendor has the best chance at unseating today's market leaders?

Intellibot.io would be my suggestion. From DPA to RPA to cognitive model long to Chatbots to IOT they have come a lon...

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What do you like most about INTELLIBOT?

The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.

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What needs improvement with INTELLIBOT?

Exception handling activities within INTELLIBOT need to improve. While working with the platform, there were instance...

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What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

See all answers

What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

See all answers

What needs improvement with Pega Robotic Process Automation?

The solution's configuration and settings could be more comprehensive.

See all answers

Comparisons

Microsoft Power Automate vs Automate

Compared 42% of the time

UiPath vs Automate

Compared 38% of the time

Automation Anywhere vs Automate

Compared 8% of the time

VisualCron vs Automate

Compared 6% of the time

Blue Prism vs Automate

Compared 6% of the time

More Automate Competitors

UiPath vs INTELLIBOT

Compared 100% of the time

More INTELLIBOT Competitors

UiPath vs Pega Robotic Process Automation

Compared 43% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 37% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 13% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

More Pega Robotic Process Automation Competitors

Product Reports

Buyer's Guide

Automate

April 2025

Download Automate product report

Buyer's Guide

INTELLIBOT

April 2025

Download INTELLIBOT product report

Buyer's Guide

Pega Robotic Process Automation

March 2025

Download Pega Robotic Process Automation product report

Also Known As

HelpSystems Automate, Automate

No data available

Pega RPA, OpenSpan

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

ServiceNow

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Information Not Available

eBay Enterprise, M&I Bank

Buyer's Guide

INTELLIBOT vs. Pega Robotic Process Automation

March 2025

Free Report: INTELLIBOT vs. Pega Robotic Process Automation

Find out what your peers are saying about INTELLIBOT vs. Pega Robotic Process Automation and other solutions. Updated: March 2025.

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