We performed a comparison between Interactive Intelligence and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"It is a very stable solution."
"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."
"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"The best features of the solution are its performance and stability."
"Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things."
"Salesforce Sales Cloud is a stable solution."
"The scalability is good."
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"In the next release, I would like to see more integration."
"The solution's design could be improved."
"The solution's scalability has some limitations."
"The built-in functionality is a little dated."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
Interactive Intelligence is ranked 28th in CRM with 2 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 101 reviews. Interactive Intelligence is rated 9.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Interactive Intelligence vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
