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ITRS Geneos vs Mezmo comparison

ITRS and Mezmo are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #28 with an average rating of 7.0, while Mezmo is ranked #76. ITRS holds a 1.4% mindshare in APM, compared to Mezmo’s 0.1% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Mezmo users who would recommend it.
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 3,532 Views
  • 1,999 Comparison Views
96% willing to recommend
Mezmo
Read 2 Mezmo reviews
  • 202 Views
  • 115 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ITRS Geneos and Mezmo based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed ITRS Geneos vs. Mezmo Report (Updated: April 2025).
Buyer's Guide
ITRS Geneos vs. Mezmo
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
28th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (46th), IT Infrastructure Monitoring (31st)
Mezmo
Ranking in Application Performance Monitoring (APM) and Observability
76th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Log Management (54th), Observability Pipeline Software (5th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of Mezmo is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
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TO
Has vastly increased our ability to reach SLA targets consistently
Scalability could be improved. We are using it through the IBM cloud deployment and on some of the data centers that are very heavily used, there is a significant lag in the event stream, sometimes 10, 15 minutes behind, which makes the RCA impossible. If an event hits but you don't have the information to look at it, then it's tricky. This is probably not an issue of the product itself, but more a deployment issue. There is something on the IBM side that needs some readjustment to make certain these lags don't happen too often. We now use other tools for back-up in that area. But if you really want to do SIEM type work, then that is an aspect that needs some improvement. It's hard to tell if it's the product or the IBM deployment of it. The user interface is really very productive interactively but for an additional feature, it would be nice if we somehow could encapsulate a query or a filter, and communicate or share that among the team so that specific types of actions can be carried out quickly. In particular, when we deal with a customer issue, it may pertain to a particular transaction through the system and each transaction has a unique ID. It would be great if we could query that ID and request all transactions that pertain to a specific ID. For now, we need to find the events, then extract the ID. Once we have that, we can go through the UI to set up the query and filter it to give us a transaction. But it would be really nice if we could simply say, "Here's the ID. Give me all the transactions."
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"The clean and colorful UI and easy to use options like snooze and active times."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"Tons of default modules which are available out of the box"
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
More ITRS Geneos pros
"LogDNA consolidates all logs into one place, which is super valuable."
"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."
 

Cons

"The main feature that needs work is the Dashboard designer."
"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."
"Data visualization – real time and historical – is a weakness."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
More ITRS Geneos cons
"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."
"No ability to encapsulate a query or a filter, and communicate or share that among the team."
 

Pricing and Cost Advice

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The pricing seems reasonable. We're happy enough with it."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"Pricing and licensing is based on the requirements."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
More ITRS Geneos pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
76%
Computer Software Company
6%
University
4%
Construction Company
2%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
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What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
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Compared 58% of the time
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Compared 42% of the time
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Product Reports

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ITRS Geneos
April 2025
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Apica vs. Mezmo
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Also Known As

Geneos
LogDNA
 

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Today’s enterprises must manage a massive amount of machine data. They require a platform that enables engineering teams to deliberately route and store structured and unstructured data for different teams with unique use cases. Legacy platforms weren’t made for this moment.
‍
Mezmo, formerly LogDNA, lets organizations ingest, process, route, analyze, and store all of their log data. Purpose-built for modern engineering teams—including developers, SREs, IT Operations, and Security Engineers—the Mezmo platform is trusted by thousands of companies for SaaS, cloud, and hybrid applications.

Mezmo
 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Instacart, Asics, Lime, Salesforce
Buyer's Guide
ITRS Geneos vs. Mezmo
April 2025
Free Report: ITRS Geneos vs. Mezmo
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.