ITRS Geneos vs Zabbix comparison

"The clean and colorful UI and easy to use options like snooze and active times."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"Zabbix is scalable."

"The implementation process is very straightforward."

"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."

"The integration with third-party tools and the alerts are most valuable."

"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."

"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."

"It has an intuitive UI with beautiful graphs and customizable maps."

"It's the best solution. Great. I would rate the overall solution ten out of ten."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"The ITA, the post-incident analytics, could be improved."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"The stability could be better."

"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."

"Zabbix can use better documentation and support for troubleshooting."

"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."

"The integration of the product is not so easy, especially when it comes to the application database."

"The only issue I can note is that it's Linux-based, and Linux documentation is not the best."

"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."

"The performance reporting could be improved."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"You will get the best price if you get a single global deal."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"It is reasonable."

"We pay the subscription for support by year."

"The tool's licensing is good."

"We’re using the free version, which covers all our current needs."

"Zabbix is an open-source tool, and it's free to use."

"My manager is very happy because it doesn't cost anything."

"It's free software released under the GNU/GPL license."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."