We performed a comparison between Kapture CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."The software sends automated messages for customers' birthdays and anniversaries."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents."
"The most valuable features are the reporting and the custom codes."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"The performance is good, and it is easy to use."
"The most valuable features are performance and integration."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"This is a stable product."
"While generating graphical representations, the software got hung."
"One or two leads may go missing due to downtime."
"The solution is secure. However, they could always improve on security."
"The solution can be difficult to understand for customers of Salesforce."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"One area where the solution could improve is with handling feature requests."
"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."
"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."
Earn 20 points
Kapture CRM is ranked 57th in CRM while Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews. Kapture CRM is rated 10.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Kapture CRM is most compared with , whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
