Kapture CRM vs Salesforce Sales Cloud comparison

Kapture CRM and Salesforce are both solutions in the CRM category. Kapture CRM is ranked #52, while Salesforce is ranked #1 with an average rating of 8.2. Kapture CRM holds a 0.3% mindshare in CRM, compared to Salesforce’s 11.1% mindshare. Additionally, 100% of Kapture CRM users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

Kapture CRM

Read 1 Kapture CRM review

128 Views
91 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,111 Views
2,861 Comparison Views

93% willing to recommend

Kapture CRM

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Kapture CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: November 2024).

Buyer's Guide

CRM

November 2024

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Helped 823,875 peers since 2012

Categories and Ranking

Kapture CRM

Ranking in CRM

52nd

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Number of Reviews

113

Ranking in other categories

Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Kapture CRM is 0.3%, up from 0.3% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.1%, up from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software sends automated messages for customers' birthdays and anniversaries."

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"You can adapt Salesforce for all customer needs."

"Suitable for all sizes of organizations."

"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."

"When it comes to the lead management process, we track and evaluate the different stages and the challenges in each stage. It's so that the entire team has visibility of what's going on with each individual lead."

"It is a one-stop shop for running anything related to sales. You can do a lot of things."

"The most valuable features of the solution are reporting and dashboards."

"The solution has the ability to run reports on the pipeline and understand the likelihood of the sales. The analytics tools are very good."

"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."

More Salesforce Sales Cloud pros

Cons

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

"They should also include ATP and CTP functionality."

"The solution's customer support is not so good."

"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."

"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."

"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."

"In the next release, I would like to see more integration."

"The solution's scalability has some limitations."

"The solution is secure. However, they could always improve on security."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

Information not available

"Price-wise, the product does not fall under the category of cheaply priced products."

"Sales Cloud is expensive."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

"Sales Cloud is quite expensive."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"Salesforce Sales Cloud is an expensive solution."

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

No data available

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 33% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 32% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 4% of the time

Salesforce Platform vs Salesforce Sales Cloud

Compared 1% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

CRM

November 2024

Download Kapture CRM product report

Buyer's Guide

Salesforce Sales Cloud

November 2024

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Learn More

Kapture CRM

Video not available

Salesforce

Overview

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Bigbasket

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: November 2024.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.