Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya and Microsoft are both solutions in the Server Monitoring category. Kaseya is ranked #21 with an average rating of 7.5, while Microsoft is ranked #7 with an average rating of 8.0. Kaseya holds a 0.3% mindshare in SM, compared to Microsoft’s 5.3% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 90% of Microsoft users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

150 Views
137 Comparison Views

100% willing to recommend

Microsoft Configuration Man...

Read 82 Microsoft Configuration Manager reviews

11,776 Views
1,884 Comparison Views

90% willing to recommend

Kaseya IT Center

Microsoft Configuration Man...

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Executive SummaryUpdated on Jun 15, 2025

Microsoft Configuration Manager and Kaseya IT Center compete in IT management solutions. Microsoft Configuration Manager excels in pricing and support, whereas Kaseya IT Center stands out in feature richness and customer satisfaction.

Features: Microsoft Configuration Manager offers comprehensive endpoint management, software distribution, and security capabilities. Kaseya IT Center provides advanced remote monitoring, ticketing, and automation, offering versatility for various IT needs.

Room for Improvement: Microsoft Configuration Manager could streamline its complexity for faster deployment and improve feature integration for non-Microsoft environments. Kaseya IT Center can enhance international support services, broaden analytics, and improve scalability for larger enterprises.

Ease of Deployment and Customer Service: Microsoft Configuration Manager requires significant setup time due to its complexity but integrates well with Microsoft products, benefiting existing users. Kaseya IT Center is notable for its smooth deployment and strong customer service, enhancing user experience.

Pricing and ROI: Microsoft Configuration Manager has higher setup costs due to extensive infrastructure needs but delivers substantial ROI through effective large-scale network management. Kaseya IT Center offers cost-effective entry with quicker returns, appealing to those needing adaptable and scalable solutions.

To learn more, read our detailed Kaseya IT Center vs. Microsoft Configuration Manager Report (Updated: July 2025).

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

21st

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Configuration Man...

Ranking in Server Monitoring

7th

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Configuration Management (4th), Patch Management (1st)

Mindshare comparison

As of July 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.2% compared to the previous year. The mindshare of Microsoft Configuration Manager is 5.3%, down from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

Read full review

MikeNelson2

IT Infrastructure Coordinator at NSW Government

Deployment recovery works well but requires configuration improvements

While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"It is a product that is very easy to learn."

"The most valuable feature of SCCM is the application distribution."

"The most valuable feature of Microsoft Endpoint Configuration Manager is patch management."

"Offers good patching."

"The tool's most valuable features are easy patch management and software deployment."

"The solution has a very good set of features."

"Provides great insight into the functionalities of the data scope."

"The most valuable feature of this solution is its ability to deploy patches to nearly all applications."

"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."

More Microsoft Configuration Manager pros

Cons

"At times, there is degradation in performance."

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"The operations could be faster and you need some patience with this tool."

"It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users."

"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

"The main thing is that SCCM has to become an appliance instead of a server. When I say appliance, it has to come preconfigured so that it is drop-shipped into the enterprise and then you activate the feature sets that you want. It should pull down all the latest binaries. Once that is all there, it should have a discovery tool which goes out and discovers the assets within an enterprise. If the server, workstation, and applications are all coming from the same vendor, why not have the vendor do this work for us and automate it as much as it possibly can?"

"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."

"The cost of the product can be improved."

"Microsoft Endpoint Configuration Manager could improve the integration."

"Some of the capabilities aren't fully developed yet. It's an ongoing work in progress. I think they are making some steps in the right direction as far as managing workstations centrally, like Intune."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"There is an annual license needed to use the solution."

"We have to pay for a license."

"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."

"As far as I know, it is an annual operating expense license."

"Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works."

"The licensing is good because they have various options, depending on what you are looking for."

"The solution operates on a licensing model that can be expensive."

"Presently, I am using a free trial version."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Government

11%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

See all answers

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

See all answers

Comparisons

No data available

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Compared 8% of the time

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Product Reports

Buyer's Guide

Server Monitoring

July 2025

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Buyer's Guide

Microsoft Configuration Manager

June 2025

Download Microsoft Configuration Manager product report

Also Known As

IT Center

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

July 2025

Free Report: Kaseya IT Center vs. Microsoft Configuration Manager

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