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Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya and Microsoft are both solutions in the Server Monitoring category. Kaseya is ranked #21 with an average rating of 7.5, while Microsoft is ranked #3 with an average rating of 8.3. Kaseya holds a 0.5% mindshare in SM, compared to Microsoft’s 9.8% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 90% of Microsoft users who would recommend it.
Kaseya IT Center
Read 4 Kaseya IT Center reviews
  • 101 Views
  • 79 Comparison Views
100% willing to recommend
Microsoft Configuration Man...
Read 81 Microsoft Configuration Manager reviews
  • 2,772 Views
  • 2,134 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 24, 2024

Microsoft Configuration Manager and Kaseya IT Center compete in IT management software. Kaseya IT Center outperforms in features, making it the preferred choice despite higher pricing, while Microsoft is notable for deployment capabilities.

Features: Microsoft Configuration Manager offers system configuration, software deployment for large-scale enterprises, and integration with Microsoft tools. Kaseya IT Center provides integrated remote monitoring, robust automation tools, and a comprehensive management platform for varied IT tasks.

Room for Improvement: Microsoft Configuration Manager can improve in cloud adaptability, reducing setup time, and simplifying user interfaces. Kaseya IT Center requires enhancement in user training resources, better pricing transparency, and expanding support documentation.

Ease of Deployment and Customer Service: Microsoft Configuration Manager's deployment is complex due to infrastructure needs, benefiting from established support. Kaseya IT Center offers simpler, cloud-based deployment with responsive customer service, attracting businesses that require rapid setup and support.

Pricing and ROI: Microsoft Configuration Manager offers flexible pricing focused on long-term value through enterprise agreements. Kaseya IT Center, with higher initial costs, promises quicker ROI with its extensive feature set and operational efficiency, favoring upfront investment for rapid returns.

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To learn more, read our detailed Kaseya IT Center vs. Microsoft Configuration Manager Report (Updated: January 2025).
Buyer's Guide
Kaseya IT Center vs. Microsoft Configuration Manager
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya IT Center
Ranking in Server Monitoring
21st
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Configuration Man...
Ranking in Server Monitoring
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
81
Ranking in other categories
Configuration Management (3rd), Patch Management (1st)
 

Mindshare comparison

As of January 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.5%, up from 0.4% compared to the previous year. The mindshare of Microsoft Configuration Manager is 9.8%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement
A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.
Read full review
MikeNelson2 - PeerSpot reviewer
Deployment recovery works well but requires configuration improvements
While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a product that is very easy to learn."
"The solution's technical support is good."
"The stability is good. Our systems have been up for over two years without any stability issues."
"The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
"The product is suitable for our size, handling 800 devices."
"Microsoft Configuration Manager gives different tools in one solution."
"Microsoft Endpoint Configuration Manager is very scalable."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."
"Microsoft Configuration Manager is integrated with other Microsoft products."
"It is easy to install, and quick to deploy."
"It has the ability to perform mass distribution."
More Microsoft Configuration Manager pros
 

Cons

"I would like to see MDM integration improved."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"At times, there is degradation in performance."
"The database should be made to be more stable and robust, but not so much the configuration."
"The solution does not support remote devices so the CMG is still required."
"There's no way to say, "I want this maintenance window to be on the second Tuesday of the month." It's strict. This window is this and that's it. You can't fluctuate."
"SCCM can improve on third-party application support."
"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."
"This solution needs to be supported on all Operating systems."
"I would like to see more automation."
"Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult."
More Microsoft Configuration Manager cons
 

Pricing and Cost Advice

"Pricing is okay and negotiable."
"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"We use the tool's free license. It is expensive."
"Its price is okay because it is part of our licensing."
"There is not a license needed to use the solution."
"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."
"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."
"The price model is different for every client."
"The price of Microsoft Endpoint Configuration Manager is expensive."
"The price is competitive and reasonable."
More Microsoft Configuration Manager pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
12%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya IT Center?
The solution's technical support is good.
See all answers
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
See all answers
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
See all answers
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
See all answers
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
See all answers
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
See all answers
 

Comparisons

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Compared 13% of the time
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Tanium vs Microsoft Configuration Manager
Compared 8% of the time
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BigFix vs Microsoft Configuration Manager
Compared 6% of the time
AWS Systems Manager vs Microsoft Configuration Manager Logo
AWS Systems Manager vs Microsoft Configuration Manager
Compared 5% of the time
More Microsoft Configuration Manager Competitors
 

Product Reports

Buyer's Guide
Server Monitoring
January 2025
Kaseya IT Center reportDownload Kaseya IT Center product report
Buyer's Guide
Microsoft Configuration Manager
January 2025
Microsoft Configuration Manager reportDownload Microsoft Configuration Manager product report
 

Also Known As

IT Center
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )
 

Learn More

Video not available
Kaseya
Microsoft
 

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

 

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Buyer's Guide
Kaseya IT Center vs. Microsoft Configuration Manager
January 2025
Free Report: Kaseya IT Center vs. Microsoft Configuration Manager
Find out what your peers are saying about Kaseya IT Center vs. Microsoft Configuration Manager and other solutions. Updated: January 2025.
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