Try our new research platform with insights from 80,000+ expert users

Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya and Microsoft are both solutions in the Server Monitoring category. Kaseya is ranked #21 with an average rating of 7.5, while Microsoft is ranked #4 with an average rating of 8.1. Kaseya holds a 0.4% mindshare in SM, compared to Microsoft’s 6.6% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 90% of Microsoft users who would recommend it.
Kaseya IT Center
Read 4 Kaseya IT Center reviews
  • 114 Views
  • 79 Comparison Views
100% willing to recommend
Microsoft Configuration Man...
Read 81 Microsoft Configuration Manager reviews
  • 2,467 Views
  • 1,942 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Mar 9, 2025

Microsoft Configuration Manager and Kaseya IT Center compete in the IT management market. Microsoft Configuration Manager integrates seamlessly with Microsoft's ecosystem, providing strong system management, while Kaseya IT Center offers a broader feature set aimed at efficiency and control, often preferred due to its comprehensive capabilities.

Features: Microsoft Configuration Manager provides software deployment, asset management, and patch management tightly integrated with Microsoft's ecosystem. Kaseya IT Center features remote monitoring, automated IT tasks, and advanced analytics tools. Microsoft's deep integration with Windows makes it appealing for Microsoft-centric businesses, whereas Kaseya's emphasis on automation and remote functionalities attracts diverse IT environments.

Room for Improvement: Microsoft Configuration Manager could enhance cross-platform integration, simplify its interface, and reduce the complexity of configuring systems. Kaseya IT Center might improve its user interface, better integrate third-party applications, and offer more flexible pricing models to potentially lower costs for smaller businesses.

Ease of Deployment and Customer Service: Microsoft Configuration Manager is easily deployable in Windows environments due to its familiarity among Microsoft users. Kaseya IT Center is designed for quick deployment and scalability across various setups, and it offers extensive support and training, enhancing its customer service reputation.

Pricing and ROI: Microsoft Configuration Manager is often more cost-effective for companies embedded in the Microsoft ecosystem, with relatively lower initial costs. Kaseya IT Center, despite higher initial expenses, delivers a compelling ROI by reducing operational costs and improving resource allocation through extensive automation and monitoring features.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Kaseya IT Center vs. Microsoft Configuration Manager Report (Updated: March 2025).
Buyer's Guide
Kaseya IT Center vs. Microsoft Configuration Manager
March 2025
Download the complete report
Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya IT Center
Ranking in Server Monitoring
21st
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Configuration Man...
Ranking in Server Monitoring
4th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
81
Ranking in other categories
Configuration Management (3rd), Patch Management (1st)
 

Mindshare comparison

As of March 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.4%, up from 0.3% compared to the previous year. The mindshare of Microsoft Configuration Manager is 6.6%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement
A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.
Read full review
MikeNelson2 - PeerSpot reviewer
Deployment recovery works well but requires configuration improvements
While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability is good. Our systems have been up for over two years without any stability issues."
"It is a product that is very easy to learn."
"The solution's technical support is good."
"It is a good choice for deployment that performs very well."
"The solution has a very good set of features."
"The technical support is good."
"It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report."
"It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."
"Patching is very effective and reporting is very good."
"It uses detailed descriptions of the workstations, and that is good for me."
"The tool's most valuable features are easy patch management and software deployment."
More Microsoft Configuration Manager pros
 

Cons

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"I would like to see MDM integration improved."
"At times, there is degradation in performance."
"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."
"I currently need to increase my compliance level in the patching processes which this solution could improve on."
"I'm looking for a single solution for all discovery needs. It fulfills about 40% of the requirements, and I'd like to see the other 60% so that I don't have to keep doing this."
"On some hardware, we'd like an easier way to get peripherals attached."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"It is not easy to get good technical support, especially at level one."
"They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now. It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
More Microsoft Configuration Manager cons
 

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"Pricing is okay and negotiable."
"Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works."
"The price model is different for every client."
"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."
"Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."
"There is not a license needed to use the solution."
"The price is competitive and reasonable."
"Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers."
"The price of Microsoft Endpoint Configuration Manager is expensive."
More Microsoft Configuration Manager pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Server Monitoring solutions are best for your needs.
See recommendations
842,296 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Computer Software Company
12%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya IT Center?
The solution's technical support is good.
See all answers
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
See all answers
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
See all answers
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
See all answers
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
See all answers
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
See all answers
 

Comparisons

No data available
ManageEngine Endpoint Central vs Microsoft Configuration Manager Logo
ManageEngine Endpoint Central vs Microsoft Configuration Manager
Compared 13% of the time
Red Hat Ansible Automation Platform vs Microsoft Configuration Manager Logo
Red Hat Ansible Automation Platform vs Microsoft Configuration Manager
Compared 13% of the time
Tanium vs Microsoft Configuration Manager Logo
Tanium vs Microsoft Configuration Manager
Compared 8% of the time
BigFix vs Microsoft Configuration Manager Logo
BigFix vs Microsoft Configuration Manager
Compared 6% of the time
AWS Systems Manager vs Microsoft Configuration Manager Logo
AWS Systems Manager vs Microsoft Configuration Manager
Compared 5% of the time
More Microsoft Configuration Manager Competitors
 

Product Reports

Buyer's Guide
Server Monitoring
February 2025
Kaseya IT Center reportDownload Kaseya IT Center product report
Buyer's Guide
Microsoft Configuration Manager
March 2025
Microsoft Configuration Manager reportDownload Microsoft Configuration Manager product report
 

Also Known As

IT Center
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )
 

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.
Kaseya

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft
 

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Buyer's Guide
Kaseya IT Center vs. Microsoft Configuration Manager
March 2025
Free Report: Kaseya IT Center vs. Microsoft Configuration Manager
Find out what your peers are saying about Kaseya IT Center vs. Microsoft Configuration Manager and other solutions. Updated: March 2025.
DOWNLOAD NOW
842,296 professionals have used our research since 2012.
See our Kaseya IT Center vs. Microsoft Configuration Manager report.
See our list of best Server Monitoring vendors.

We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.