Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya and Microsoft are both solutions in the Server Monitoring category. Kaseya is ranked #22 with an average rating of 7.5, while Microsoft is ranked #2 with an average rating of 8.3. Kaseya holds a 0.4% mindshare in SM, compared to Microsoft’s 9.5% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 91% of Microsoft users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

105 Views
85 Comparison Views

100% willing to recommend

Microsoft Configuration Man...

Read 80 Microsoft Configuration Manager reviews

3,078 Views
2,330 Comparison Views

91% willing to recommend

Kaseya IT Center

Microsoft Configuration Man...

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Executive SummaryUpdated on Aug 20, 2024

Microsoft Configuration Manager and Kaseya IT Center are leading IT management solutions with distinct strengths and weaknesses. User reviews indicate that Microsoft Configuration Manager excels in specific areas, while Kaseya IT Center shows strengths in others.

Features: Microsoft Configuration Manager offers robust application deployment, device management, and security configuration capabilities. Users appreciate its seamless integration with other Microsoft products. Kaseya IT Center is praised for its comprehensive remote monitoring and management features, automation, and third-party application support. Kaseya IT Center users highlight its extensive monitoring capabilities as a significant advantage over Microsoft Configuration Manager.

Room for Improvement: Users of Microsoft Configuration Manager point out a complex setup process and a need for more intuitive management options. Additionally, they find the reporting tools somewhat insufficient. Kaseya IT Center users mention that the platform requires a steeper learning curve, and some features need more refinement, such as patch management.

Ease of Deployment and Customer Service: Microsoft Configuration Manager's deployment is reported to be challenging due to its complexity, but once set up, it offers stable performance. The customer service for Microsoft Configuration Manager is generally satisfactory but not exceptional. Kaseya IT Center, on the other hand, benefits from a more streamlined deployment process and is supported by responsive customer service. Users feel that Kaseya IT Center's support team is more proactive and helpful.

Pricing and ROI: Microsoft Configuration Manager users find the setup costs relatively high but worth it due to the product's integration capabilities with the Microsoft ecosystem, leading to a satisfactory ROI. Kaseya IT Center users report lower setup costs and a quicker realization of ROI driven by its automation and efficiency features, making it a cost-effective option for many.

To learn more, read our detailed Kaseya IT Center vs. Microsoft Configuration Manager Report (Updated: October 2024).

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

22nd

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Configuration Man...

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Configuration Management (3rd), Patch Management (1st)

Mindshare comparison

As of November 2024, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.4%, up from 0.4% compared to the previous year. The mindshare of Microsoft Configuration Manager is 9.5%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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Sachin Vinay

Assistant Manager-Networks at Amrita

We can specialize the policies related to each device group which ensures that each group has access to the applications they need for their work and non-work hours

I give the solution a nine out of ten. Maintenance is required for some client requests because a few of our cases involve clients reporting issues with their applications. We need to maintain their laptops because they usually run into issues while running other applications. However, in the case of personal computers, there is no problem. We can maintain them with only 20% of the typical maintenance requirements. I would recommend that everyone try out the Endpoint Manager solution from Microsoft. It is a great product because it integrates well with Microsoft products, which most organizations use. This reduces the number of integration and troubleshooting problems. Even if Microsoft products are not used in an organization, I still recommend this product. Other solutions are available but there may be some integration and troubleshooting problems.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff."

"The solution has a very good set of features."

"It uses detailed descriptions of the workstations, and that is good for me."

"SCCM does everything from A to Z for a Windows operating system."

"The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."

"The initial setup is straightforward and not too complicated."

"Technical support is very helpful and very responsive."

"The solution effectively handles inventory management, deployment, and reporting."

More Microsoft Configuration Manager pros

Cons

"At times, there is degradation in performance."

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side."

"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."

"As far as load balancing across, they don't have that support yet, so that you can actually build multiple primaries and have it load balance across. They don't have any of that functionality yet. That would be a nice feature, to scale that way."

"The tool's deployment is complex and depends on the architecture you want to implement."

"We'd like the solution to make it easier to manage remote users."

"This solution should be simpler, and more consistent across modules/sections."

"Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI."

"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing is okay and negotiable."

"We have to pay for a license."

"Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."

"The price of Microsoft Endpoint Configuration Manager is expensive."

"The price model is different for every client."

"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."

"The price of SCCM depends on the size of the organization. The price is competitive."

"Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers."

"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

See all answers

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

See all answers

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Product Reports

Buyer's Guide

Server Monitoring

November 2024

Download Kaseya IT Center product report

Buyer's Guide

Microsoft Configuration Manager

November 2024

Download Microsoft Configuration Manager product report

Also Known As

IT Center

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Learn More

Video not available

Kaseya

Microsoft

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

October 2024

Free Report: Kaseya IT Center vs. Microsoft Configuration Manager

Find out what your peers are saying about Kaseya IT Center vs. Microsoft Configuration Manager and other solutions. Updated: October 2024.

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