Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya and Microsoft are both solutions in the Server Monitoring category. Kaseya is ranked #21 with an average rating of 7.5, while Microsoft is ranked #3 with an average rating of 8.1. Kaseya holds a 0.3% mindshare in SM, compared to Microsoft’s 6.8% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 90% of Microsoft users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

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79 Comparison Views

100% willing to recommend

Microsoft Configuration Man...

Read 81 Microsoft Configuration Manager reviews

2,621 Views
2,024 Comparison Views

90% willing to recommend

Kaseya IT Center

Microsoft Configuration Man...

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Executive SummaryUpdated on Nov 24, 2024

Microsoft Configuration Manager and Kaseya IT Center compete in IT management software. Kaseya IT Center outperforms in features, making it the preferred choice despite higher pricing, while Microsoft is notable for deployment capabilities.

Features: Microsoft Configuration Manager offers system configuration, software deployment for large-scale enterprises, and integration with Microsoft tools. Kaseya IT Center provides integrated remote monitoring, robust automation tools, and a comprehensive management platform for varied IT tasks.

Room for Improvement: Microsoft Configuration Manager can improve in cloud adaptability, reducing setup time, and simplifying user interfaces. Kaseya IT Center requires enhancement in user training resources, better pricing transparency, and expanding support documentation.

Ease of Deployment and Customer Service: Microsoft Configuration Manager's deployment is complex due to infrastructure needs, benefiting from established support. Kaseya IT Center offers simpler, cloud-based deployment with responsive customer service, attracting businesses that require rapid setup and support.

Pricing and ROI: Microsoft Configuration Manager offers flexible pricing focused on long-term value through enterprise agreements. Kaseya IT Center, with higher initial costs, promises quicker ROI with its extensive feature set and operational efficiency, favoring upfront investment for rapid returns.

To learn more, read our detailed Kaseya IT Center vs. Microsoft Configuration Manager Report (Updated: January 2025).

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

21st

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Configuration Man...

Ranking in Server Monitoring

3rd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Configuration Management (3rd), Patch Management (1st)

Mindshare comparison

As of February 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.3% compared to the previous year. The mindshare of Microsoft Configuration Manager is 6.8%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

Read full review

MikeNelson2

IT Infrastructure Coordinator at NSW Government

Deployment recovery works well but requires configuration improvements

While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability is good. Our systems have been up for over two years without any stability issues."

"It is a product that is very easy to learn."

"The solution's technical support is good."

"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."

"This solution captures all the devices in our infrastructure."

"The solution has a very good set of features."

"It's a stable product."

"I like the data collection."

"The solution is user-friendly and easy to learn."

"The product is very stable compared to older versions."

"It is easy to install, and quick to deploy."

More Microsoft Configuration Manager pros

Cons

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"I would like to see MDM integration improved."

"At times, there is degradation in performance."

"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."

"The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."

"Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult."

"The solution should incorporate AI. It should also incorporate real-time capabilities. If we could get real-time information about challenges or issues, it would allow us to take immediate action. For example, with the recent outage caused by the Windows issue, having a real-time warning system could have helped us avoid or reduce the downtime we experienced."

"There is a reboot issue with the patching. Sometimes, if patching runs into any issue whatsoever, it doesn't reboot but it doesn't tell you it errored out. It just sits there and we don't find out until the next day whether it patched or not. That was a big issue for us. We're working through that. They added some stuff in there now where you can actually tell reboot is pending. But we still need some kind of notification that if something fails or is pending, we know. We shouldn't have to go in and look. They don't have anything for that right now."

"This solution should be simpler, and more consistent across modules/sections."

"It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users."

"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing is okay and negotiable."

"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."

"The price could be better."

"As far as I know, it is an annual operating expense license."

"We have to pay for a license."

"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"The price of Microsoft Endpoint Configuration Manager is expensive."

"The licensing is good because they have various options, depending on what you are looking for."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

See all answers

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

See all answers

Comparisons

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Product Reports

Buyer's Guide

Server Monitoring

January 2025

Download Kaseya IT Center product report

Buyer's Guide

Microsoft Configuration Manager

February 2025

Download Microsoft Configuration Manager product report

Also Known As

IT Center

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

January 2025

Free Report: Kaseya IT Center vs. Microsoft Configuration Manager

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