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Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya and Microsoft are both solutions in the Server Monitoring category. Kaseya is ranked #22 with an average rating of 7.5, while Microsoft is ranked #2 with an average rating of 8.3. Kaseya holds a 0.4% mindshare in SM, compared to Microsoft’s 9.5% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 91% of Microsoft users who would recommend it.
Kaseya IT Center
Read 4 Kaseya IT Center reviews
  • 105 Views
  • 85 Comparison Views
100% willing to recommend
Microsoft Configuration Man...
Read 80 Microsoft Configuration Manager reviews
  • 3,078 Views
  • 2,330 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 20, 2024

Microsoft Configuration Manager and Kaseya IT Center are leading IT management solutions with distinct strengths and weaknesses. User reviews indicate that Microsoft Configuration Manager excels in specific areas, while Kaseya IT Center shows strengths in others.

Features: Microsoft Configuration Manager offers robust application deployment, device management, and security configuration capabilities. Users appreciate its seamless integration with other Microsoft products. Kaseya IT Center is praised for its comprehensive remote monitoring and management features, automation, and third-party application support. Kaseya IT Center users highlight its extensive monitoring capabilities as a significant advantage over Microsoft Configuration Manager.

Room for Improvement: Users of Microsoft Configuration Manager point out a complex setup process and a need for more intuitive management options. Additionally, they find the reporting tools somewhat insufficient. Kaseya IT Center users mention that the platform requires a steeper learning curve, and some features need more refinement, such as patch management.

Ease of Deployment and Customer Service: Microsoft Configuration Manager's deployment is reported to be challenging due to its complexity, but once set up, it offers stable performance. The customer service for Microsoft Configuration Manager is generally satisfactory but not exceptional. Kaseya IT Center, on the other hand, benefits from a more streamlined deployment process and is supported by responsive customer service. Users feel that Kaseya IT Center's support team is more proactive and helpful.

Pricing and ROI: Microsoft Configuration Manager users find the setup costs relatively high but worth it due to the product's integration capabilities with the Microsoft ecosystem, leading to a satisfactory ROI. Kaseya IT Center users report lower setup costs and a quicker realization of ROI driven by its automation and efficiency features, making it a cost-effective option for many.

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To learn more, read our detailed Kaseya IT Center vs. Microsoft Configuration Manager Report (Updated: October 2024).
Buyer's Guide
Kaseya IT Center vs. Microsoft Configuration Manager
October 2024
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Helped 814,763 peers since 2012
 

Categories and Ranking

Kaseya IT Center
Ranking in Server Monitoring
22nd
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Configuration Man...
Ranking in Server Monitoring
2nd
Average Rating
8.2
Number of Reviews
80
Ranking in other categories
Configuration Management (3rd), Patch Management (1st)
 

Mindshare comparison

As of November 2024, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.4%, up from 0.4% compared to the previous year. The mindshare of Microsoft Configuration Manager is 9.5%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
May 24, 2024
Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement
A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.
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Sachin Vinay - PeerSpot reviewer
Dec 12, 2022
We can specialize the policies related to each device group which ensures that each group has access to the applications they need for their work and non-work hours
I give the solution a nine out of ten. Maintenance is required for some client requests because a few of our cases involve clients reporting issues with their applications. We need to maintain their laptops because they usually run into issues while running other applications. However, in the case of personal computers, there is no problem. We can maintain them with only 20% of the typical maintenance requirements. I would recommend that everyone try out the Endpoint Manager solution from Microsoft. It is a great product because it integrates well with Microsoft products, which most organizations use. This reduces the number of integration and troubleshooting problems. Even if Microsoft products are not used in an organization, I still recommend this product. Other solutions are available but there may be some integration and troubleshooting problems.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's technical support is good."
"The stability is good. Our systems have been up for over two years without any stability issues."
"It is a product that is very easy to learn."
"I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune."
"The solution has a very good set of features."
"It's a stable product."
"Offers good patching."
"The dashboards have information about our assets."
"Automation of operating system, application, and update deployments massively reduces IT operations effort."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."
More Microsoft Configuration Manager pros
 

Cons

"I would like to see MDM integration improved."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"At times, there is degradation in performance."
"The product needs to improve scalability."
"The operations could be faster and you need some patience with this tool."
"The time the solution takes for updating systems could be quicker. For example, the system information status is not updating as it should. Additionally, the database synchronization querying is slow and could be improved."
"The tool's deployment can be cumbersome."
"I would like to see more automation."
"In terms of scalability, I believe there's room for improvement. While SCCM is capable of handling our current needs effectively, scalability could be enhanced to accommodate future growth and larger deployments."
"Could do with some cosmetic improvements on the user interface."
"We'd like the solution to make it easier to manage remote users."
More Microsoft Configuration Manager cons
 

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"Pricing is okay and negotiable."
"The solution operates on a licensing model that can be expensive."
"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
"As far as I know, it is an annual operating expense license."
"We use the tool's free license. It is expensive."
"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
"The price of Microsoft Endpoint Configuration Manager is expensive."
"The licensing is good because they have various options, depending on what you are looking for."
"The price of SCCM depends on the size of the organization. The price is competitive."
More Microsoft Configuration Manager pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Computer Software Company
12%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya IT Center?
The solution's technical support is good.
See all answers
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
See all answers
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
See all answers
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
See all answers
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
See all answers
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
See all answers
 

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Product Reports

Buyer's Guide
Server Monitoring
October 2024
Kaseya IT Center reportDownload Kaseya IT Center product report
Buyer's Guide
Microsoft Configuration Manager
October 2024
Microsoft Configuration Manager reportDownload Microsoft Configuration Manager product report
 

Also Known As

IT Center
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )
 

Learn More

Video not available
Kaseya
Microsoft
 

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

 

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Buyer's Guide
Kaseya IT Center vs. Microsoft Configuration Manager
October 2024
Free Report: Kaseya IT Center vs. Microsoft Configuration Manager
Find out what your peers are saying about Kaseya IT Center vs. Microsoft Configuration Manager and other solutions. Updated: October 2024.
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