Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya IT Center vs. Microsoft Configuration Manager

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Helped 824,053 peers since 2012

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

22nd

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Configuration Man...

Ranking in Server Monitoring

3rd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Configuration Management (3rd), Patch Management (1st)

Mindshare comparison

As of December 2024, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.4%, up from 0.4% compared to the previous year. The mindshare of Microsoft Configuration Manager is 9.7%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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Abul Fazal

Service Delivery Manager at Almoayyed Computers

Seamless system updates, useful integration, and reliable

The initial setup for Microsoft Endpoint Configuration Manager is simple. However, the configuration and management are not simple. Most of my clients are using the on-premise configuration. Cloud deployment is cumbersome because It requires lots of system communication to open from the cloud, and every client has to communicate with the cloud. We follow the Microsoft best practices procedure and white papers for implementation. Which includes single and multiple server deployments. The time it takes for deployment depends on the client's environment, such as the configuration and customization needed. However, the process can typically take two to three weeks to complete.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"It is a product that is very easy to learn."

"It lets you know what your infrastructure is like and what state you are in."

"The solution is stable."

"The scalability to deploy the package."

"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."

"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."

"Offers good patching."

"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."

"With the right administrator, application deployment can do wonders."

More Microsoft Configuration Manager pros

Cons

"At times, there is degradation in performance."

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."

"Marketing: Our management doesn't understand that there is a piece of software which helps them automate and manage the entire network, as far as operating systems on computers."

"Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI."

"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."

"It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."

"The solution is crowded with information."

"The availability of technical support could improve."

"The solution should incorporate AI. It should also incorporate real-time capabilities. If we could get real-time information about challenges or issues, it would allow us to take immediate action. For example, with the recent outage caused by the Windows issue, having a real-time warning system could have helped us avoid or reduce the downtime we experienced."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"The licensing is good because they have various options, depending on what you are looking for."

"I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten."

"We use the tool's free license. It is expensive."

"Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing."

"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."

"The price of SCCM depends on the size of the organization. The price is competitive."

"The price model is different for every client."

"There is an annual license needed to use the solution."

More Microsoft Configuration Manager pricing and cost advice

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

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Product Reports

Server Monitoring

Download Kaseya IT Center product report

Microsoft Configuration Manager

Download Microsoft Configuration Manager product report

Also Known As

IT Center

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Learn More

Video not available

Kaseya

Microsoft

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Kaseya IT Center vs. Microsoft Configuration Manager