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MHR iTrent vs MercerMarsh Benefits comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MercerMarsh Benefits
Ranking in Benefits Administration
34th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
MHR iTrent
Ranking in Benefits Administration
15th
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Cloud HCM (23rd)
 

Mindshare comparison

As of April 2025, in the Benefits Administration category, the mindshare of MercerMarsh Benefits is 0.2%, down from 0.3% compared to the previous year. The mindshare of MHR iTrent is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
 

Featured Reviews

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reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
19%
Computer Software Company
15%
Government
12%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about MHR iTrent?
MHR iTrent's functionality and the payroll part are good.
What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
 

Also Known As

Mercer Human Capital Connect, Human Capital Connect
MidlandHR iTrent, iTrent
 

Overview

 

Sample Customers

ACFS
Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Find out what your peers are saying about Workday, Oracle, SAP and others in Benefits Administration. Updated: April 2025.
848,989 professionals have used our research since 2012.