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Microsoft Dynamics 365 Business Central vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
64
Ranking in other categories
ERP (3rd), Activity Based Costing Software (2nd)
Microsoft Dynamics CRM
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
78
Ranking in other categories
CRM Customer Engagement Centers (1st), CRM (2nd), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)
 

Mindshare comparison

Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM aren’t in the same category and serve different purposes. Microsoft Dynamics 365 Business Central is designed for ERP and holds a mindshare of 6.4%, down 6.7% compared to last year.
Microsoft Dynamics CRM, on the other hand, focuses on CRM Customer Engagement Centers, holds 25.8% mindshare, down 26.3% since last year.
ERP
CRM Customer Engagement Centers
 

Q&A Highlights

it_user514128 - PeerSpot reviewer
Mar 15, 2017
 

Featured Reviews

StefaanVandesompele - PeerSpot reviewer
Provides end-to-end accounting and finance module at reasonable pricing
365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.
Rishabh Chhajer - PeerSpot reviewer
Intuitive APIs, customizable design, but dashboards could improve
The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Dynamic 365 has everything we need, like Teams, Outlook, Excel, etc. I do a lot of data visualization, so I work a lot with Power BI. I bring in tables from Oracle and use Power Bi to manipulate and visualize the data. I handle all the stats and track everything that goes in and out of the company. We use all the modules, but I work primarily with Power BI, Word, Excel, PowerPoint, and Teams. They are all equally important and work together."
"The audit trails, which include any IP system, are very useful."
"The solution can scale."
"The most valuable feature of Microsoft Dynamics 365 Business Central is using the Excel sheets on Chrome and other applications."
"The customer support is good. The first level of support agent in every case was able to solve the problem very quickly."
"It's quite useful for our production line, and it's easy to configure to our requirements."
"Microsoft Dynamics 365 Business Central is extremely stable as it does not rely on our in-house servers."
"The most valuable features of Microsoft Dynamics 365 Business Central are the dashboards, ease of use, and flexibility."
"The stability of the solution is high."
"Multifeatured CRM software with good stability and scalability."
"This is a scalable solution."
"The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The solution is stable."
 

Cons

"There is some network issue."
"The Power BI integration could be more seamless."
"One aspect that could be improved in Microsoft Dynamics 365 Business Central is the visibility and accessibility of communication-related features, such as email integration."
"Customization and costs could be improved."
"The tool needs to work on reporting issues and user interface."
"It could be more stable."
"In the next release, I would like to see a quality check module - Navision doesn't have one, and the industry very much requires it."
"It would be nice if the integration process was easier."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"Technical support could be faster and more responsive."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"The UI could definitely be improved."
"I would suggest enhancements in customization and better integration for testing codes to improve the functionality of Dynamics CRM."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"The manufacturing module could be improved. I would like to see customization in the next release."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
 

Pricing and Cost Advice

"You have to pay a yearly licensing fee for the solution."
"Business Central charges a monthly fee of $70 to $100 per user."
"I give the solution a seven out of ten for pricing."
"The license changes every year. Sometimes it's for fixed users, and sometimes it's for concurrent users."
"The price of Microsoft Dynamics 365 Business Central is reasonable. We pay monthly for the use of the solution."
"The price of Microsoft Dynamics 365 Business Central is reasonable."
"The price of the solution could be reduced to improve their offering."
"Microsoft Dynamics NAV has a pay-as-you-use payment model."
"My organization pays for the license, and I do not know how much it costs."
"Pricing for this software could be cheaper."
"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."
"Microsoft Dynamics CRM is a little expensive solution."
"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."
"The solution is expensive."
"It's kind of pricey. It's about $50 or $60 per user."
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Answers from the Community

it_user514128 - PeerSpot reviewer
Mar 16, 2017
Mar 16, 2017
Dynamic CRM is “workflow” and base on email integration. CRP in Default Micrososoft Dynamic Nav only simple CRP Please see the comment below in web Key factor is where data is held The key factor in determining whether to deploy Dynamics NAV or Dynamics CRM to meet your needs will depend on where the data is held that your CRM processes need to access. If your marketing is based o...
2 out of 10 answers
it_user392145 - PeerSpot reviewer
Mar 14, 2017
Looking into Dynamics CRM is advisable. CRM as part of Dynamics NAV is limited, can be fine for B2B companies having little CRM requirements. For B2C Dynamics NAV CRM will often be to limited. Integration with social media is not available in CRM of Dynamics NAV. In CRM standard NAV you will find: segmentation, campagnes, tasks, interactions / contact moments, opportunities. But limited functionallity to create workflows within your sales proces (like follow up).
Mar 14, 2017
Hi,  there are certainly limitations with NAV CRM in comparison to Dynamics CRM. To understand whether your specific business requirements needs the additional features or not would require more information. In essence Dynamics CRM is about relationship management and has superb functionality for sales, marketing and customer service. NAV CRM is more an internal focussed operational tool. From the information below, I would be more concerned that you are bespoking your system to the extent indicated. This is not a recommended solution.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
11%
Retailer
7%
Financial Services Firm
6%
Computer Software Company
13%
Government
11%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
The pricing for Dynamics 365 Business Central is reasonable. The value for money is very high.
What needs improvement with Microsoft Dynamics NAV?
There is a need for improvement in consolidation and multi-country master data management.
What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...
 

Also Known As

Dynamics NAV, MS Dynamics NAV
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
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