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Microsoft Dynamics 365 Business Central vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
64
Ranking in other categories
ERP (3rd), Activity Based Costing Software (2nd)
Microsoft Dynamics CRM
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
76
Ranking in other categories
CRM Customer Engagement Centers (1st), CRM (2nd), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)
 

Mindshare comparison

Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM aren’t in the same category and serve different purposes. Microsoft Dynamics 365 Business Central is designed for ERP and holds a mindshare of 6.4%, down 6.7% compared to last year.
Microsoft Dynamics CRM, on the other hand, focuses on CRM Customer Engagement Centers, holds 25.8% mindshare, down 26.3% since last year.
ERP
CRM Customer Engagement Centers
 

Q&A Highlights

it_user514128 - PeerSpot reviewer
Mar 15, 2017
 

Featured Reviews

StefaanVandesompele - PeerSpot reviewer
Provides end-to-end accounting and finance module at reasonable pricing
365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.
Rishabh Chhajer - PeerSpot reviewer
Intuitive APIs, customizable design, but dashboards could improve
The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like the manufacturing and case management modules."
"Microsoft Dynamics NAV is good for smaller-sized companies."
"Has good integration with Power BI."
"The most valuable feature of Microsoft Dynamics 365 Business Central is the Teams application. I use Teams to share documents amongst my team members, have meetings, and talk to them."
"It is easy to use, and it works very well for small-scale companies."
"One developer is enough to maintain the solution. Microsoft 365 is changing technology. The product is a user-friendly ERP solution."
"The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports."
"The initial setup is easy."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The CRM is very fast, with customization and integration options, and easy migration."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"It's a good solution for enterprise-level companies."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"For me, the most helpful functionalities in Microsoft Dynamics CRM are customer engagement, contact management, opportunity management, and order management. The service management features, including ticket management and handling complaints from the call center, are also very useful. One of the key benefits is the faster time to market, as it allows for quicker product delivery and better customer management. The tool also improves customer interaction through the service center, leading to better adherence to KPIs."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
 

Cons

"I am hoping there is more integration with other platforms, more features, and customization in the next release."
"I would like to have more frequent updates."
"The UI is not particularly user-friendly and the CRM could do with some enhancements."
"The solution's event management can be improved."
"We need to customize more often than we would like."
"There is some network issue."
"In the next release, I would like to see a quality check module - Navision doesn't have one, and the industry very much requires it."
"It would be nice if the integration process was easier."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"I would suggest enhancements in customization and better integration for testing codes to improve the functionality of Dynamics CRM."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."
"I am happy with it. If anything, its interface could be improved."
"The UI/UX needs improvement as it is not intuitive from day one."
"Technical support could be faster and more responsive."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
 

Pricing and Cost Advice

"The per user price of $100 a month is better than competitors."
"The license changes every year. Sometimes it's for fixed users, and sometimes it's for concurrent users."
"The price of the solution is reasonable."
"I have some subscription-based customer and a few customers who have perpetual licenses that hosted the application on the cloud."
"The tool’s licensing is yearly. The solution is cheaper compared to other ERP products from Oracle or SAP."
"Currently, the product offers a starting price of $70 per user per month, which provides access to the complete ERP engine. It is highly reasonable."
"I think the pricing is the best; it's cost effective for sure."
"The price of the solution is reasonable."
"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."
"The cost varies on multiple factors including customization and the number of users."
"The solution is not expensive."
"It is a very comprehensive package. We get everything from Access to D 365. We get Microsoft's suite of tools. I'm not too sure about the pricing, but I can't imagine it being cheap."
"Pricing for this software could be cheaper."
"The solution is expensive."
"I rate the solution's pricing as a seven out of ten."
"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."
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Answers from the Community

it_user514128 - PeerSpot reviewer
Mar 16, 2017
Mar 16, 2017
Dynamic CRM is “workflow” and base on email integration. CRP in Default Micrososoft Dynamic Nav only simple CRP Please see the comment below in web Key factor is where data is held The key factor in determining whether to deploy Dynamics NAV or Dynamics CRM to meet your needs will depend on where the data is held that your CRM processes need to access. If your marketing is based o...
2 out of 10 answers
it_user392145 - PeerSpot reviewer
Mar 14, 2017
Looking into Dynamics CRM is advisable. CRM as part of Dynamics NAV is limited, can be fine for B2B companies having little CRM requirements. For B2C Dynamics NAV CRM will often be to limited. Integration with social media is not available in CRM of Dynamics NAV. In CRM standard NAV you will find: segmentation, campagnes, tasks, interactions / contact moments, opportunities. But limited functionallity to create workflows within your sales proces (like follow up).
Mar 14, 2017
Hi,  there are certainly limitations with NAV CRM in comparison to Dynamics CRM. To understand whether your specific business requirements needs the additional features or not would require more information. In essence Dynamics CRM is about relationship management and has superb functionality for sales, marketing and customer service. NAV CRM is more an internal focussed operational tool. From the information below, I would be more concerned that you are bespoking your system to the extent indicated. This is not a recommended solution.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
10%
Retailer
7%
Financial Services Firm
6%
Computer Software Company
12%
Government
11%
Financial Services Firm
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
The pricing for Dynamics 365 Business Central is reasonable. The value for money is very high.
What needs improvement with Microsoft Dynamics NAV?
There is a need for improvement in consolidation and multi-country master data management.
What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.
What is your primary use case for Microsoft Dynamics CRM?
I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.
 

Also Known As

Dynamics NAV, MS Dynamics NAV
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
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