Try our new research platform with insights from 80,000+ expert users

Microsoft Purview Customer Lockbox vs TitanHQ SpamTitan comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Purview Customer ...
Ranking in Office 365 Protection
7th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
TitanHQ SpamTitan
Ranking in Office 365 Protection
3rd
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
80
Ranking in other categories
Email Security (15th), Anti-Malware Tools (17th)
 

Mindshare comparison

As of April 2025, in the Office 365 Protection category, the mindshare of Microsoft Purview Customer Lockbox is 2.1%, down from 3.0% compared to the previous year. The mindshare of TitanHQ SpamTitan is 9.4%, down from 17.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Office 365 Protection
 

Featured Reviews

Mayeen Uddin - PeerSpot reviewer
Dashboard functionality and data processing offer value with an easy setup
We are using Microsoft Purview Customer Lockbox for email access The most important feature is data processing. I like the dashboard and the undo or multi-call feature of Microsoft Purview Customer Lockbox. The pricing for personal users is not cost-effective. It feels expensive for individual…
George Kajaia - PeerSpot reviewer
Work hours are not lost searching through spam emails to determine which emails are legitimate
In history on the reporting graph, when you are trying to search for sender by address, it won't search by domain. I could send an email from SendGrid with my domain, but with SpamTitan, if you search by that domain then it wouldn't search it. It only searches from the field, not in the envelope field. Unfortunately, mass mailing companies, like SendGrid, send email with the form address and that completely differs from the domain envelope form address. There is no way to search for the envelope form. So, I gave them an idea to improve this filtering. For example, if I have to search an email sent by SendGrid, then I am forced to search by the recipient, then find the emails marked as spam. This is quite a huge hassle. They told me that they are aware of this and will try to add it, but they haven't added it yet. I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this. From 2020 to 2021, there was a huge switch in the types of spam coming in. SpamTitan's anti-spam should be enabled to catch this spam. The spam catching rate went down over the last three to four years. I think this is because spammers are evolving and using different methods to send spam emails. The phishing rate of SpamTitan is not great, even Exchange Online Protection catches phishing better than SpamTitan. The most worrying are the phishing emails. I would like SpamTitan to upgrade and improve the phishing catch rate. The sandbox of the Bitdefender engine is not working correctly. They sent me an email that they pulled it because it was not working as it was intended to work. So, they are working on this as well, and maybe the sandbox will be fixed. The sandbox is for viruses. If something goes through then it is sent to the sandbox for analysis. However, I am not using the sandbox right now. I am just quarantining this type of attachment right away.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important feature is data processing."
"Within a week of implementing SpamTitan, it blocked a ransomware event."
"I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not."
"The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent."
"The most valuable feature is the Link Lock, which prevents our users from clicking on links that haven't been verified."
"The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward."
"The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails."
"I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails."
"Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive."
 

Cons

"The pricing for personal users is not cost-effective."
"It works when it wants to, it doesn't want, it doesn't work."
"There is no plugin for Outlook, which might be of an advantage so that you can just click on a link in Outlook that takes you right to your quarantine list. It doesn't have that at the moment."
"The report comes out every morning. If a valid email gets blocked, I won't know about it until the next morning unless I log into the system to check, but it's quite a bit of work. Some users have requested that they get the report more often than once a day. If someone booked an airline flight or something that's time-sensitive and it gets blocked, they wouldn't find out until the next day. By then, it's probably too late. They would like notifications more often than once daily."
"As a Danish company, it would be great to see a Danish translation for the UI."
"If I had to actually find a negative, it would be the speed. I wish that the interface were faster. We have very fast internet, but there is definitely some sluggishness between pages on the interface. Does that deter me? No. I just wish it were quicker."
"Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things."
"The solution is very slow, it crashes and we have difficulties getting emails."
"What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial."
 

Pricing and Cost Advice

Information not available
"Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive."
"SpamTitan has competitive pricing and flexible licensing. They allow up to 10% more that you use and then add it to the next tier of licenses."
"The pricing and licensing have been very fair. I can't complain."
"Cloud-based solutions charge per mailbox, which isn't ideal sometimes. A company could have 300 total mailboxes and only 50 in regular use, but they would have to pay the same for all of them. I want a cloud-based solution that gives a price based on the volume of email traffic."
"It's priced very reasonably. There are no additional licensing costs that affect me."
"For the service, the pricing is reasonable."
"The pricing is very reasonable and very comparable in the industry... Their licensing structure does leave a little bit to be desired. I would like it to be easier to understand how I can add licenses and update things."
"They give you an update without charging you more for it, which is awesome. I like that a lot. It makes you feel appreciated as a customer."
report
Use our free recommendation engine to learn which Office 365 Protection solutions are best for your needs.
848,989 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
20%
Manufacturing Company
14%
Comms Service Provider
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Microsoft Purview Customer Lockbox?
The pricing for personal users is not cost-effective. It feels expensive for individual expenses.
What is your primary use case for Microsoft Purview Customer Lockbox?
We are using Microsoft Purview Customer Lockbox for email access.
What is your experience regarding pricing and costs for TitanHQ SpamTitan?
Pricing is affordable. We renewed for three years, and the cost is reasonable.
What needs improvement with TitanHQ SpamTitan?
The GUI is problematic. It's a mess and absolute rubbish now. We also face issues with the settings that are not yet developed. I wish for a return to the older GUI which was easier to use.
 

Overview

 

Sample Customers

Information Not Available
De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron
Find out what your peers are saying about Proofpoint, Sophos, TitanHQ and others in Office 365 Protection. Updated: March 2025.
848,989 professionals have used our research since 2012.