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N-able MSP Manager vs Zoho Desk comparison

N-able and Zoho are both solutions in the Help Desk Software category. N-able is ranked #23 with an average rating of 7.0, while Zoho is ranked #7 with an average rating of 8.3. N-able holds a 0.7% mindshare in HDS, compared to Zoho’s 2.7% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.
N-able MSP Manager
Read 4 N-able MSP Manager reviews
  • 315 Views
  • 219 Comparison Views
100% willing to recommend
Zoho Desk
Read 20 Zoho Desk reviews
  • 1,365 Views
  • 775 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and Zoho Desk are competing in the IT and support service management category. Data comparisons indicate Zoho Desk may have an advantage in features, although N-able MSP Manager excels in pricing and support.

Features: N-able MSP Manager includes robust ticket management, service automation, and billing integration, focusing on managed service operations. It allows for comprehensive RMM integration and centralized portal efficiency. Zoho Desk excels in multichannel support options and advanced automation tools and offers portal functionality and a powerful knowledge hub. Its flexibility and seamless integrations provide more comprehensive capabilities for extensive use cases.

Room for Improvement: N-able MSP Manager could improve by adding more versatile channel support, enhancing automation tools, and expanding customization options. Zoho Desk might benefit from streamlining its feature set for easier acclimation, offering more straightforward integration options, and providing a more simplified initial setup process for new users.

Ease of Deployment and Customer Service: N-able MSP Manager offers a straightforward deployment process, emphasizing ongoing customer support appealing to managed services. Zoho Desk's cloud-based model allows for quick setup and integration, but its extensive features may require more acclimation. N-able provides dedicated support, while Zoho Desk offers extensive self-service resources, catering to different needs.

Pricing and ROI: N-able MSP Manager's competitive setup cost aims to deliver immediate value and promises quick ROI through core functionalities. Zoho Desk has higher setup costs but offers solid ROI through its feature-packed environment, appealing to those prioritizing capabilities over initial costs. N-able offers cost-effective benefits for MSP-specific tools, while Zoho Desk justifies its price with advanced features and potential long-term gains.

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To learn more, read our detailed N-able MSP Manager vs. Zoho Desk Report (Updated: April 2025).
Buyer's Guide
N-able MSP Manager vs. Zoho Desk
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

N-able MSP Manager
Ranking in Help Desk Software
23rd
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
IT Service Management (ITSM) (25th)
Zoho Desk
Ranking in Help Desk Software
7th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
20
Ranking in other categories
CRM Customer Engagement Centers (6th)
 

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. The mindshare of Zoho Desk is 2.7%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
Read full review
Babatunde-Olugbode - PeerSpot reviewer
End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform
For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a premier product and it has been around for a long time."
"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
"I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."
More Zoho Desk pros
 

Cons

"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"There is room for improvement with the pricing."
"The solution could improve its stability and scalability."
"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."
"It could be easier to link Zoho Desk and Outlook."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Zoho Desk needs to be enhanced to support IT service management policies."
More Zoho Desk cons
 

Pricing and Cost Advice

"Don't get scared of the price tag because it's definitely worth it."
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
"Price-wise, Zoho Desk is about 35 USD a month per user."
"The solution costs INR 8400 per user."
"For what it does, it's quite cheap."
"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."
"Zoho Desk is a cost-effective solution."
"Zoho Desk's pricing is more flexible."
"Zoho Desk's cost is pretty much okay."
"The solution is relatively cheap. However, there are additional licensing fees involved."
More Zoho Desk pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Educational Organization
58%
Computer Software Company
10%
Manufacturing Company
5%
Media Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about N-able MSP Manager?
I am impressed with the tool's integration with our mail system.
See all answers
What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
See all answers
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
See all answers
What do you like most about Zoho Desk?
The most valuable features of Zoho Desk are archiving queries and analytics.
See all answers
What is your experience regarding pricing and costs for Zoho Desk?
The price point is a concern. The licensing model is quite easy, however, the pricing issue remains the main concern.
See all answers
What needs improvement with Zoho Desk?
The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side.
See all answers
 

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Product Reports

Buyer's Guide
Help Desk Software
March 2025
N-able MSP Manager reportDownload N-able MSP Manager product report
Buyer's Guide
Zoho Desk
March 2025
Zoho Desk reportDownload Zoho Desk product report
 

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager
No data available
 

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
N-able

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho
 

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Buyer's Guide
N-able MSP Manager vs. Zoho Desk
April 2025
Free Report: N-able MSP Manager vs. Zoho Desk
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