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Netsurion vs SurfWatch Labs SurfWatch comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.9
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
No sentiment score available
 

Room For Improvement

Sentiment score
4.7
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
No sentiment score available
 

Scalability Issues

Sentiment score
6.6
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
No sentiment score available
 

Setup Cost

Sentiment score
6.8
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
No sentiment score available
 

Stability Issues

Sentiment score
7.7
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
No sentiment score available
 

Valuable Features

Sentiment score
8.5
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
No sentiment score available
 

Categories and Ranking

Netsurion
Ranking in Security Information and Event Management (SIEM)
16th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (5th), SOC as a Service (3rd), Managed Detection and Response (MDR) (13th), Extended Detection and Response (XDR) (18th)
SurfWatch Labs SurfWatch
Ranking in Security Information and Event Management (SIEM)
66th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Security Information and Event Management (SIEM) category, the mindshare of Netsurion is 0.3%, up from 0.2% compared to the previous year. The mindshare of SurfWatch Labs SurfWatch is 0.0%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Computer Software Company
28%
Government
10%
Manufacturing Company
8%
Financial Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...
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Comparisons

No data available
 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
SurfWatch
 

Learn More

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Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
DarkNet BlackOps Intelligence, 41st Parameter, Platfora
Find out what your peers are saying about Splunk, Microsoft, Wazuh and others in Security Information and Event Management (SIEM). Updated: November 2024.
816,406 professionals have used our research since 2012.