We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The monitoring so far has been good and we are happy with it."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The versatility of the solution is its most valuable feature."
"Working with the solution is very easy. It's user-friendly."
"End-user Synthetics and monitoring are very good."
"The solution is scalable, and it is easy because all the documentation is available."
"The sky is the limit because the solution is a flexible open box that can be used vastly to do anything you need to monitor applications."
"The solution offers an easy way to install and scratch values."
"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."
"Stability-wise, I rate the solution a ten out of ten."
"The product has an easy-to-understand interface."
"The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."
"The dashboard is very valuable."
"The most valuable feature of Prometheus is its ability to collect metrics."
"The solution must provide better support for Azure Web Apps service."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"I would like an infrastructure network that provides real-time views, showing the issues."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"The browser isn't exactly reliable."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"The query language in Prometheus is an area of concern where improvements are required."
"One potential area for improvement would be fixing the occasional glitches and bugs."
"Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."
"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."
"I would like to see improvement in the analysis tools and customization features."
"There isn’t much clarity regarding the issues that happen at the server end. It is a push model and from the client’s point of view, it needs to look better and solve remote issues."
"The product must improve its documentation."
"Its documentation could be clearer to understand."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.