New Relic vs Prometheus comparison

New Relic and Prometheus are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #3 with an average rating of 8.0, while Prometheus is ranked #8 with an average rating of 8.4. New Relic holds a 8.3% mindshare in APM, compared to Prometheus’s 3.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Prometheus users who would recommend it.

New Relic

Read 157 New Relic reviews

19,153 Views
15,190 Comparison Views

94% willing to recommend

Prometheus

Read 33 Prometheus reviews

6,761 Views
5,996 Comparison Views

100% willing to recommend

New Relic

Prometheus

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Prometheus are competing products in the market for monitoring and observability solutions. Based on user reviews, New Relic edges out Prometheus in terms of support and ease of deployment, while Prometheus gains favor due to its robust features and cost-effectiveness.

Features: New Relic offers comprehensive monitoring and alerting capabilities, powerful integrations, and extensive dashboards. Prometheus provides flexibility, a powerful query language (PromQL), and efficient data collection and storage.

Room for Improvement: New Relic users need better pricing transparency, more advanced customization options, and an easier learning curve. Prometheus users face setup difficulties, a lack of built-in security features, and the necessity for more user-friendly installation processes.

Ease of Deployment and Customer Service: New Relic provides a smooth deployment process and reliable customer service with guided setup and dependable support teams. Prometheus deployment can be complex, requiring significant manual configuration, and its community-driven support may lack reliability and immediacy compared to New Relic.

Pricing and ROI: New Relic’s pricing is perceived as higher, yet justified by its extensive features and support, resulting in appreciated ROI. Prometheus, being open-source, incurs no licensing costs, making it highly cost-effective, although professional support might incur additional expenses.

To learn more, read our detailed New Relic vs. Prometheus Report (Updated: December 2024).

Buyer's Guide

New Relic vs. Prometheus

December 2024

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Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

157

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)

Prometheus

Ranking in Application Performance Monitoring (APM) and Observability

8th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.3%, down from 10.1% compared to the previous year. The mindshare of Prometheus is 3.3%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Noam Blidstein

Head of Global IT Operations at a financial services firm with 501-1,000 employees

A very flexible open box that can be used vastly to do anything you need

Make sure that you have dedicated manpower to configure and manage the solution. It requires handling, not necessarily on a daily basis, but it definitely requires someone who is focused and has expertise with the solution. Know in advance what you want to gain from the solution. Don't jump in to configuring or deploying before knowing what you expect from it. I like the solution very much. I think it is a major tool, especially in advanced environments. The open box provides a lot of flexibility and gives a very holistic view of the entire Kubernetes environment. Integrating with the Rancher management tool gives the solution even more abilities. There are several tools that we use behind the scenes to ease the process but the solution on its own is a very good tool. I rate the solution an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The VPN is one of the solution's most valuable features for us."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"The versatility of the solution is its most valuable feature."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"We are able to drill down and see what is going on in the system."

More New Relic pros

"The most valuable feature of Prometheus is its ability to collect metrics."

"The solution offers an easy way to install and scratch values."

"The most valuable feature of Prometheus is the ease of pulling the metrics."

"It is an efficient solution."

"The solution can be deployed in thirty minutes."

"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."

"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."

"The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."

More Prometheus pros

Cons

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"The solution only supports the cloud platform and not on-premises."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

More New Relic cons

"The setup process could be more straightforward."

"The DSL could be improved."

"The simplicity of the query language could be improved. The current query language is not easy to work with."

"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."

"The product must improve its documentation."

"The alert functionality is kind of lackluster."

"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."

"The scalability must be improved."

More Prometheus cons

Pricing and Cost Advice

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price of New Relic could improve. It is expensive."

"Cost is significant with a lot of extras."

"I think the pricing is reasonable."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

More New Relic pricing and cost advice

"My company uses the open-source version of the product."

"Prometheus is an open-source tool."

"We have the open-source version, so we don't pay for it."

"The product is expensive compared to Datadog."

"It is an open-source tool."

"The solution is free of cost."

"The solution is not expensive."

"Prometheus is an open-source solution."

More Prometheus pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

51%

Financial Services Firm

Computer Software Company

Manufacturing Company

Financial Services Firm

26%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

See all answers

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

See all answers

What is your experience regarding pricing and costs for Prometheus?

Prometheus is an open-source tool.

See all answers

What is your primary use case for Prometheus?

We use Prometheus for observability and analyzing data for business metrics and system metrics. It helps us with messaging services observability. It also helps a lot with the architecture and scal...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 7% of the time

Splunk Enterprise Security vs New Relic

Compared 3% of the time

More New Relic Competitors

Azure Monitor vs Prometheus

Compared 16% of the time

Zabbix vs Prometheus

Compared 11% of the time

Dynatrace vs Prometheus

Compared 9% of the time

Apache SkyWalking vs Prometheus

Compared 7% of the time

Sentry vs Prometheus

Compared 7% of the time

More Prometheus Competitors

Product Reports

Buyer's Guide

New Relic

November 2024

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Buyer's Guide

Prometheus

November 2024

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

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New Relic

Prometheus

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Prometheus specializes in gathering, monitoring, and analyzing logs and metrics. Utilized for data visualization in Grafana, cloud deployments, Kubernetes monitoring, and financial transactions, it provides a comprehensive view of application performance.

Prometheus is widely adopted for its robust metrics collection and scraping capabilities. It integrates seamlessly with Grafana for detailed visualizations and supports installations in cloud environments like Azure and Amazon. Prometheus is especially valued for monitoring Kubernetes deployments and ensuring efficient operation of servers, databases, and microservices. Its open-source nature provides reliability, flexibility, and scalability. Users appreciate its extensive integrations, APIs, and libraries, supporting multiple languages. Prometheus also offers remote writing, dynamic conflict resolution, high availability, and lightweight configuration with detailed documentation.

What are the key features of Prometheus?

Extensive Integrations: Supports APIs and libraries across multiple languages
Metrics Collection: Efficiently handles large amounts of metrics
Scraping Capabilities: Effective data gathering from applications
HTTP Monitoring: Reliable and detailed tracking
Grafana Integration: Seamless dashboards and visualizations
High Availability: Ensures system reliability
Lightweight Configuration: User-friendly setup process
Robust Querying: Advanced data querying and long-term storage integration

What benefits should users look for in reviews?

Holistic Application Performance: Provides a comprehensive view
Scalability: Handles growing amounts of metrics
Flexibility: Adapts to various cloud and on-premises environments
Reliability: Ensures consistent performance
Detailed Documentation: Offers clear guidance for users

Prometheus is extensively used in industries requiring robust monitoring and alerting systems. Financial services leverage it for tracking transactions, while tech companies deploy it for Kubernetes and microservices monitoring. Its scalable and flexible nature makes it a preferred choice for cloud environments, supporting the efficient operation of infrastructure and applications.

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. Prometheus

December 2024

Free Report: New Relic vs. Prometheus

Find out what your peers are saying about New Relic vs. Prometheus and other solutions. Updated: December 2024.

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