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New Relic vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in Network Monitoring Software
6th
Ranking in IT Infrastructure Monitoring
5th
Ranking in Cloud Monitoring Software
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
157
Ranking in other categories
IT Operations Analytics (2nd), Mobile APM (2nd), AIOps (3rd)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
9th
Ranking in Network Monitoring Software
1st
Ranking in IT Infrastructure Monitoring
1st
Ranking in Cloud Monitoring Software
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
103
Ranking in other categories
Server Monitoring (1st)
 

Mindshare comparison

As of December 2024, in the Network Monitoring Software category, the mindshare of New Relic is 2.8%, down from 3.6% compared to the previous year. The mindshare of Zabbix is 11.3%, down from 12.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Q&A Highlights

it_user357636 - PeerSpot reviewer
Dec 23, 2015
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
ASM Naushad Alam - PeerSpot reviewer
Allows any number of customizations but lacks functionality for finding root causes
We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is application monitoring."
"New features are added often."
"The monitoring so far has been good and we are happy with it."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The most valuable features of New Relic are the reports and ease of use."
"It has a simple initial setup."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"The solution allows you to configure and customize how you want to collect information from servers or other systems."
"It's a flexible solution."
"The template system in Zabbix is very beneficial as it saves time in configuration."
"Zabbix is good for discovery."
"We use it to monitor and manage our servers."
"I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN."
"The most valuable features of Zabbix are flexibility and a single interface for different types of monitoring."
 

Cons

"The scalability can be improved."
"Compared to their competitors, they are missing some features at the moment."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The solution needs to have staging."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The customization of the start and end time is kind of cool."
"I would like an infrastructure network that provides real-time views, showing the issues."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
"There is a bit of a learning curve during installation."
"The event correlation could be better."
"I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"The user interface could be a bit better. They could update it a bit."
"The stability could be better."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
 

Pricing and Cost Advice

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"It would be nice if we could buy it annually instead of monthly."
"The solution is cheap, but prices can go up when users grow."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The pricing is fine."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."
"We are using the free, open-source version."
"Zabbix is free but if you use it in production then you have to pay for it."
"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."
"There is a license required for this solution and we pay annually for our license."
"There are no licenses."
"I use the tool's free version."
"I was using the free, Community Edition."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Answers from the Community

it_user357636 - PeerSpot reviewer
Jan 7, 2016
Jan 7, 2016
(1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard? You’d have to develop an agent that plugs into New Relic to get all their data 1st and then a dashboard to assimilate both as Big Panda has already done. (2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error ra...
2 out of 9 answers
it_user68058 - PeerSpot reviewer
Dec 23, 2015
Hi Ariel, I'm a UX expert running a UX design company named LeapStart- I have been involved in the the past with ITCentral website design. Will be glad to help but not sure how the question below involves UX design. Can you please clarify. Feel also free to call me +972-544-584467 Thanks, Ofir Oron CEO, LeapStart
Donald Bakels - PeerSpot reviewer
Dec 23, 2015
Hi Ariel, We have no knowledge of New Relic Thx Don Van: Ariel Lindenfeld - Community Manager at IT Central Station [mailto:site-admin@mail136-3.atl41.mandrillapp.com] Namens Ariel Lindenfeld - Community Manager at IT Central Station Verzonden: woensdag 23 december 2015 12:07 Aan: d.bakels@adfontessoftware.nl Onderwerp: Seeking expertise in New Relic APM Hi, Can you help out a colleague with the following question about New Relic APM: ----- New Relic or Zabbix? (1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard? (2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error rate? (3) How much development/customization effort is required to introduce the above features with Zabbix? (4) Does anyone have a comparison of features offered by New Relic and Zabbix? ----- Please reply to this email with your response or post your answer here. You've been a member of IT Central Station since July 2015. In a market full of vendor hype, we provide free connections between real users of New Relic APM to share advice and make better buying decisions. Thanks for being part of the community, Ariel Lindenfeld Community Director, IT Central Station IT Central Station 244 Fifth Avenue New York, NY 10001 (646) 328-1944 To change notifications, please visit your subscription page or unsubscribe completely from similar emails. um-nqn gitbdelcVVKWHJubHBqWlVxbFhpcjBadytLUVg0QWhudlpUbU1BN1FvV09yblk5blVLTWc2dDgrOG96aTlheWhBOStnaC0taDFMT283TlpZSVJXL2NqSU9yN0JJZz09--73e9571aa23ae8ef0936fcd0fe6bc7442f7babe4gitbdel
 

Top Industries

By visitors reading reviews
Educational Organization
51%
Financial Services Firm
9%
Computer Software Company
8%
Manufacturing Company
4%
Educational Organization
39%
Computer Software Company
11%
Financial Services Firm
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds.
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Learn More

 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about New Relic vs. Zabbix and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.