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New Relic vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
Sentiment score
7.7
Zabbix's open-source approach offers high ROI by eliminating costs, enhancing system visibility, and reducing operational expenses.
 

Customer Service

Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
Sentiment score
7.0
Zabbix's support is praised for community assistance, responsiveness, expertise, and effective forums, with room for improvement noted.
Issues that could be solved quickly sometimes take longer because they go around in circles.
It is so straightforward that I have never had to use the support.
 

Scalability Issues

Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
Sentiment score
6.9
Zabbix offers efficient scalability and performance for large enterprises, overcoming database and hardware challenges without costly licenses.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
 

Stability Issues

Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
Sentiment score
7.6
Zabbix is highly stable, reliable, and resource-efficient, though occasional configuration and tuning are needed, especially for databases.
 

Room For Improvement

Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
Zabbix's user interface and features need improvement, with insufficient scalability, modern workload monitoring, and inadequate documentation.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
 

Setup Cost

Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
Zabbix is a cost-effective, open-source enterprise solution with no licensing fees, appealing for its affordability compared to competitors.
 

Valuable Features

New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
Zabbix offers flexible, scalable open-source monitoring with strong customization, seamless API integration, and user-friendly features supported by robust documentation.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Ranking in Network Monitoring Software
7th
Ranking in IT Infrastructure Monitoring
6th
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (3rd)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
9th
Ranking in Network Monitoring Software
1st
Ranking in IT Infrastructure Monitoring
1st
Ranking in Cloud Monitoring Software
2nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
105
Ranking in other categories
Server Monitoring (1st)
 

Mindshare comparison

As of February 2025, in the Network Monitoring Software category, the mindshare of New Relic is 2.6%, down from 3.7% compared to the previous year. The mindshare of Zabbix is 12.2%, up from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Q&A Highlights

it_user357636 - PeerSpot reviewer
Dec 23, 2015
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
ASM Naushad Alam - PeerSpot reviewer
Allows any number of customizations but lacks functionality for finding root causes
We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Answers from the Community

it_user357636 - PeerSpot reviewer
Jan 7, 2016
Jan 7, 2016
(1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard? You’d have to develop an agent that plugs into New Relic to get all their data 1st and then a dashboard to assimilate both as Big Panda has already done. (2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error ra...
2 out of 9 answers
it_user68058 - PeerSpot reviewer
Dec 23, 2015
Hi Ariel, I'm a UX expert running a UX design company named LeapStart- I have been involved in the the past with ITCentral website design. Will be glad to help but not sure how the question below involves UX design. Can you please clarify. Feel also free to call me +972-544-584467 Thanks, Ofir Oron CEO, LeapStart
Donald Bakels - PeerSpot reviewer
Dec 23, 2015
Hi Ariel, We have no knowledge of New Relic Thx Don Van: Ariel Lindenfeld - Community Manager at IT Central Station [mailto:site-admin@mail136-3.atl41.mandrillapp.com] Namens Ariel Lindenfeld - Community Manager at IT Central Station Verzonden: woensdag 23 december 2015 12:07 Aan: d.bakels@adfontessoftware.nl Onderwerp: Seeking expertise in New Relic APM Hi, Can you help out a colleague with the following question about New Relic APM: ----- New Relic or Zabbix? (1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard? (2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error rate? (3) How much development/customization effort is required to introduce the above features with Zabbix? (4) Does anyone have a comparison of features offered by New Relic and Zabbix? ----- Please reply to this email with your response or post your answer here. You've been a member of IT Central Station since July 2015. In a market full of vendor hype, we provide free connections between real users of New Relic APM to share advice and make better buying decisions. Thanks for being part of the community, Ariel Lindenfeld Community Director, IT Central Station IT Central Station 244 Fifth Avenue New York, NY 10001 (646) 328-1944 To change notifications, please visit your subscription page or unsubscribe completely from similar emails. um-nqn gitbdelcVVKWHJubHBqWlVxbFhpcjBadytLUVg0QWhudlpUbU1BN1FvV09yblk5blVLTWc2dDgrOG96aTlheWhBOStnaC0taDFMT283TlpZSVJXL2NqSU9yN0JJZz09--73e9571aa23ae8ef0936fcd0fe6bc7442f7babe4gitbdel
 

Top Industries

By visitors reading reviews
Educational Organization
54%
Computer Software Company
7%
Financial Services Firm
7%
Manufacturing Company
4%
Educational Organization
39%
Computer Software Company
11%
Financial Services Firm
6%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
For me, Zabbix is very straightforward. I cannot think of any improvements needed. It's a very mature product. The only issue I can note is that it's Linux-based, and Linux documentation is not the...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about New Relic vs. Zabbix and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.