ITRS Geneos vs Prometheus-AI Platform comparison

The compared ITRS and Prometheus Group solutions aren't in the same category. ITRS is ranked #33 in APM , with an average rating of 5.0, and holds a 1.1% mindshare in the category. Prometheus Group is ranked #2 in EAM , with an average rating of 8.5, and holds a 1.8% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Prometheus Group users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,305 Views
2,798 Comparison Views

96% willing to recommend

Prometheus-AI Platform

Read 34 Prometheus-AI Platform reviews

5,034 Views
101 Comparison Views

100% willing to recommend

ITRS Geneos

Prometheus-AI Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

ITRS Geneos and Prometheus-AI Platform compete in the real-time monitoring and incident management category. ITRS Geneos appears to have an edge due to its rich feature set and customer support, while Prometheus-AI offers flexibility and cost-effectiveness for open-source users.

Features: ITRS Geneos provides real-time monitoring, customizable alerts, and comprehensive dashboards. It includes a variety of plug-ins supporting numerous technologies, and tools for problem resolution from the interface. Prometheus-AI excels at collecting metrics, is highly flexible with a strong scraping mechanism, and integrates smoothly with Grafana for visualization, making it favored in cloud-native environments.

Room for Improvement: ITRS Geneos users have expressed a need for enhancements in historical data analysis, more intuitive dashboards, and improved cloud integration, as well as better visualization and mobile access. Prometheus-AI could improve in areas like user interface, documentation, and visualization capabilities, along with refining its alerting functions and integration to streamline monitoring.

Ease of Deployment and Customer Service: ITRS Geneos is mainly deployed on-premises, backed by robust customer service and technical support noted for quick responses. In contrast, Prometheus-AI is flexible, deployable in various environments including public and hybrid clouds but relies on community support due to its open-source nature.

Pricing and ROI: ITRS Geneos, although priced higher, is considered cost-effective in regulated environments where uptime is crucial, due to its features. Prometheus-AI is budget-friendly with low initial setup costs, resulting in high ROI, though returns vary based on its integration and usage.

To learn more, read our detailed ITRS Geneos vs. Prometheus-AI Platform Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. Prometheus-AI Platform

September 2025

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Helped 879,711 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd), Network Monitoring Software (68th), IT Infrastructure Monitoring (45th)

Prometheus-AI Platform

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Data Scrubbing Software (3rd), ERP (10th), Enterprise Asset Management (EAM) (2nd)

Mindshare comparison

ITRS Geneos and Prometheus-AI Platform aren’t in the same category and serve different purposes. ITRS Geneos is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 1.1%, down 1.3% compared to last year.
Prometheus-AI Platform, on the other hand, focuses on Enterprise Asset Management (EAM), holds 1.8% mindshare.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ITRS Geneos	1.1%
Dynatrace	6.6%
Datadog	5.5%
Other	86.8%

Application Performance Monitoring (APM) and Observability

Enterprise Asset Management (EAM) Market Share Distribution
Product	Market Share (%)
Prometheus-AI Platform	1.8%
IBM Maximo	16.0%
Oracle Enterprise Asset Management	7.8%
Other	74.4%

Enterprise Asset Management (EAM)

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I always appreciate Geneos's stability and ease of use."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"Tons of default modules which are available out of the box"

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

More ITRS Geneos pros

"It lets me proactively identify and resolve system issues. This, in terms of, most of the time, really reduces downtime. Because when there are notifications on time when we engage it quickly on time, our downtime is highly reduced. So basically, Prometheus is for monitoring and alerting."

"Prometheus is a scalable and flexible tool that I can deploy on any cloud platform."

"The solution is useful to collect huge metrics."

"The solution can be deployed in thirty minutes."

"It is a scalable solution."

"The most valuable feature is that we can receive information in different formats."

"The product has an easy-to-understand interface."

"Stability-wise, I rate the solution a ten out of ten."

More Prometheus-AI Platform pros

Cons

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"The main feature that needs work is the Dashboard designer."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"Data visualization – real time and historical – is a weakness."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

More ITRS Geneos cons

"The product must improve its documentation."

"The initial setup of Prometheus is complex and rated one out of five in ease of setup."

"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."

"Prometheus requires improvement on the query side."

"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."

"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."

"One potential area for improvement would be fixing the occasional glitches and bugs."

"The scalability must be improved."

More Prometheus-AI Platform cons

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The pricing seems reasonable. We're happy enough with it."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Pricing and licensing is based on the requirements."

More ITRS Geneos pricing and cost advice

"The solution is free of cost."

"We use the solution's open-source version."

"We have the open-source version, so we don't pay for it."

"Prometheus is an open-source tool."

"The solution is not expensive."

"This is an open-source solution."

"The solution is open source."

"Prometheus is available as an open-source product."

More Prometheus-AI Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

71%

Computer Software Company

Construction Company

University

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	8
Large Enterprise	13

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

See all answers

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

See all answers

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 17% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 10% of the time

Grafana vs ITRS Geneos

Compared 10% of the time

Datadog vs ITRS Geneos

Compared 6% of the time

New Relic vs ITRS Geneos

Compared 4% of the time

More ITRS Geneos Competitors

Grafana vs Prometheus-AI Platform

Compared 7% of the time

Dynatrace vs Prometheus-AI Platform

Compared 6% of the time

Apache SkyWalking vs Prometheus-AI Platform

Compared 6% of the time

Azure Monitor vs Prometheus-AI Platform

Compared 6% of the time

Splunk Observability Cloud vs Prometheus-AI Platform

Compared 4% of the time

More Prometheus-AI Platform Competitors

Product Reports

Buyer's Guide

ITRS Geneos

December 2025

Download ITRS Geneos product report

Buyer's Guide

Prometheus-AI Platform

December 2025

Download Prometheus-AI Platform product report

Also Known As

Geneos

Utopia Data Quality

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Prometheus-AI Platform offers flexible solutions for collecting, visualizing, and comparing metrics, appreciated for its scalability, rich integrations, and open-source adaptability.

Prometheus-AI Platform provides a reliable framework for monitoring and analyzing metrics across diverse environments. With extensive API support, it supports data collection, querying, and visualization, integrating seamlessly with tools like Grafana. High availability, scalability, and lightweight configuration make it suitable for traditional and microservice environments, while community support enhances its utility. Though its query language and interface require improvements for better ease of use, and with calls for stronger integration options, the platform remains a leading choice for comprehensive metric analysis.

What are Prometheus-AI Platform's main features?

Flexibility: Adaptable to various environments and needs.
Grafana Integration: Enables detailed dashboard visualizations.
Scalability: Efficient in scaling to meet large data demands.
API Support: Extensive API capabilities for custom solutions.
Open-source: Community support and continual adaptation.
Lightweight Configuration: Simplifies deployment and management.
Query and Storage: Powerful capabilities for effective metric handling.

What benefits should users consider when evaluating Prometheus-AI Platform?

Performance Insights: Accurate metric analysis boosts performance tracking.
Comprehensive Monitoring: Offers full visibility into infrastructure and applications.
Customization: API and open-source flexibility for tailored solutions.
Community Support: Benefits from a broad support network.
Cost-effectiveness: Efficient handling of data reduces operational expenses.

Companies leverage Prometheus-AI Platform across various industries, utilizing it to monitor and analyze metrics from applications and infrastructure. It is extensively used in financial services and IT sectors for collecting, scraping logs, and monitoring Kubernetes deployments. Deployed both on-premise and in cloud environments like Azure and Amazon, it supports system and application metrics analysis, ensuring a comprehensive view for developers.

Prometheus Group

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon

Buyer's Guide

ITRS Geneos vs. Prometheus-AI Platform

September 2025

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