ITRS Geneos vs Prometheus Group comparison

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ITRS Geneos

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Executive SummaryUpdated on Jun 8, 2025

ITRS Geneos and Prometheus Group compete in the real-time monitoring and IT operations management category. While ITRS Geneos provides more comprehensive monitoring with proactive alerts, Prometheus Group offers better scalability and integration with modern tech stacks.

Features: ITRS Geneos emphasizes real-time customizable monitoring with extensive plug-ins, making it well-suited for financial sectors. It offers proactive alerts, an attribute-based viewing tree, and integration capabilities for custom monitoring solutions. Prometheus Group is appreciated for its open-source nature, flexibility, and robust metrics collection. It integrates seamlessly with Grafana for visualization and excels in cloud environments with its scalable architecture.

Room for Improvement: ITRS Geneos can improve its historical logging, simplify configuration, and enhance its dashboard design for easier user navigation. Users also desire better cloud support. Prometheus Group needs improvements in its query language and visualization tools, more intuitive user interfaces, and better documentation for cluster support to improve ease of use and stability.

Ease of Deployment and Customer Service: ITRS Geneos primarily operates on-premises with technical support known for thorough issue resolution. However, its initial setup can be complex. Prometheus Group allows flexible deployment across public, hybrid clouds, and on-premises but could benefit from more efficient early-stage support and streamlined deployment procedures.

Pricing and ROI: ITRS Geneos is considered high-cost, especially with multiple applications, yet provides value due to its comprehensive monitoring capabilities, leading to significant ROI by reducing incident frequency and duration. Prometheus Group offers cost-effectiveness with its open-source nature, particularly attractive for organizations with limited operational expenses despite potential additional costs from managed services.

To learn more, read our detailed ITRS Geneos vs. Prometheus Group Report (Updated: July 2025).

ITRS Geneos vs. Prometheus Group

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (69th), IT Infrastructure Monitoring (48th)

Prometheus Group

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.3%, up from 1.3% compared to the previous year. The mindshare of Prometheus Group is 3.0%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"Custom script toolkits"

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

More ITRS Geneos pros

"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."

"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."

"The product’s scalability is valuable."

"The solution offers an easy way to install and scratch values."

"I like its lightweight configuration functions."

"Prometheus is a great solution for monitoring."

"The best thing about Prometheus is its integration."

"It is a scalable solution."

More Prometheus Group pros

Cons

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"I would like better access to the data that is being collected."

"The ITA, the post-incident analytics, could be improved."

"The main feature that needs work is the Dashboard designer."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Data visualization – real time and historical – is a weakness."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

More ITRS Geneos cons

"The setup process could be more straightforward."

"The UI and GUI are areas of concern in the product."

"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."

"Setting up the rules in Prometheus can be confusing, making it an area where improvements are required."

"One potential area for improvement would be fixing the occasional glitches and bugs."

"The query language in Prometheus is an area of concern where improvements are required."

"The product must improve its documentation."

"Its stability could be even better."

More Prometheus Group cons

Pricing and Cost Advice

"The pricing seems reasonable. We're happy enough with it."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"You will get the best price if you get a single global deal."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

More ITRS Geneos pricing and cost advice

"Prometheus is an open-source solution."

"We have the open-source version, so we don't pay for it."

"The product is expensive compared to Datadog."

"It is an open-source tool."

"The solution is free of cost."

"This is an open-source solution."

"The solution is not expensive."

"The product is free."

More Prometheus Group pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Financial Services Firm

24%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

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Compared 6% of the time

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Compared 13% of the time

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Compared 10% of the time

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Compared 8% of the time

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Compared 8% of the time

Splunk AppDynamics vs Prometheus Group

Compared 3% of the time

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Product Reports

Download ITRS Geneos product report

ITRS Geneos

July 2025

Download Prometheus Group product report

June 2025

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.

Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.

What are the standout features of Prometheus Group?

Integration with Python, Java, and Kubernetes: Provides seamless metric collection and analysis.
Log Comparison Dashboard: Enables efficient comparison for better insights.
Flexible Exporters: Gathers diverse data for comprehensive monitoring.
Lightweight Configuration: Ensures easy deployment and management.
Grafana Integration: Facilitates advanced data visualization.

What benefits or ROI should users expect?

Scalability: Adapts to rapidly changing environments and infrastructure demands.
Community Support: Benefits from continuous open-source community improvements.
Enhanced Productivity: Improves system performance analytics and alerting efficiency.
Comprehensive Monitoring: Provides detailed insights into server health and resource usage.

Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available