New Relic vs SolarWinds Pingdom comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #3 with an average rating of 8.1, while SolarWinds is ranked #56 with an average rating of 6.0. New Relic holds a 8.7% mindshare in APM, compared to SolarWinds’s 0.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

New Relic

Read 157 New Relic reviews

20,148 Views
15,881 Comparison Views

94% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

713 Views
442 Comparison Views

75% willing to recommend

New Relic

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds Pingdom both provide monitoring solutions. New Relic stands out for its advanced data analysis and real-time monitoring, while SolarWinds Pingdom is known for its simplicity and effective website performance monitoring. New Relic generally receives better reviews for support services, but SolarWinds Pingdom is recognized for its intuitive setup and lower costs.

Features: New Relic offers extensive data monitoring, real-time analytics, and deep performance insights. SolarWinds Pingdom provides straightforward web performance monitoring, user experience tracking, and effective web performance features.

Room for Improvement: New Relic could benefit from more straightforward configuration options, improved user-friendliness, and simplification of certain aspects. SolarWinds Pingdom could enhance its comprehensive analytics capabilities, advanced reporting features, and overall analytical depth.

Ease of Deployment and Customer Service: New Relic's deployment process is comprehensive but sometimes complex, supported by strong customer service. SolarWinds Pingdom is commended for its easy and quick deployment process along with effective customer service.

Pricing and ROI: New Relic has higher setup costs but offers substantial returns on investment due to its powerful monitoring tools. SolarWinds Pingdom has lower setup costs and provides good value for standard monitoring needs. Users find New Relic worth the investment for advanced capabilities, while SolarWinds Pingdom is cost-effective for simpler use.

To learn more, read our detailed New Relic vs. SolarWinds Pingdom Report (Updated: October 2024).

Buyer's Guide

New Relic vs. SolarWinds Pingdom

October 2024

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Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.4

Number of Reviews

157

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

56th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.7%, down from 10.2% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Dec 22, 2022

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Jay Vekaria

Linux System Administrator at Ergode

May 25, 2023

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"The most valuable features are the dashboards and tracing."

"It has helped us maintain a much higher uptime than we had previously."

"The most valuable features of New Relic are the reports and ease of use."

More New Relic pros

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"Once you set the threshold on your environment, it feels very real-time"

"The most valuable features are monitoring and reporting."

Cons

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"We have had issues with our agents going offline."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

More New Relic cons

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Technical support could use some improvement."

"Some of the functions could improve by making them easier."

"I would like to see better integration with other products."

Pricing and Cost Advice

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The pricing is fine."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The detection piece of it brings us a big return on investment."

"The solution is cheap, but prices can go up when users grow."

More New Relic pricing and cost advice

"This price of this solution is reasonable."

"The license was paid yearly and included technical support."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

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Top Industries

By visitors reading reviews

Educational Organization

43%

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Educational Organization

59%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

See all answers

What do you like most about SolarWinds Pingdom?

One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive.

See all answers

What needs improvement with SolarWinds Pingdom?

See all answers

What is your primary use case for SolarWinds Pingdom?

SolarWinds Pingdom and Cloudflare are third-party applications that we utilize through a browser without any additional setup. We simply rely on their services, which is why I lack familiarity with...

See all answers

Comparisons

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Compared 13% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 10% of the time

Grafana vs New Relic

Compared 7% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

Azure Monitor vs SolarWinds Pingdom

Compared 52% of the time

Grafana vs SolarWinds Pingdom

Compared 27% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 21% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

New Relic

October 2024

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2024

Download SolarWinds Pingdom product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Learn More

New Relic

SolarWinds

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

New Relic vs. SolarWinds Pingdom

October 2024

Free Report: New Relic vs. SolarWinds Pingdom

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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.