We performed a comparison between New Relic and SolarWinds Server and Application Monitor based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive application information, reliable monitoring, scalability, accurate alerts, and better dashboard design. It also has a simpler user interface and provides a complete platform for monitoring and analytical features. While SolarWinds Server and Application Monitor has valuable features, it lacks code-level application monitoring and software-defined network monitoring capability, and has room for improvement in various areas such as stability, flexibility, and pricing.
"The most important thing is that it tells us where the latency in throughput and response time are."
"It has helped us maintain a much higher uptime than we had previously."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"We detect issues using dashboards that we built on New Relic."
"We like the performance of the product."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The versatility of the solution is its most valuable feature."
"The most valuable feature of New Relic is its ease of use."
"The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"The most valuable feature is the Access Rights Manager."
"Monitoring the components on your devices with out of the box monitors or the ability to create new ones (SAM)"
"The product integrates with Remedy."
"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."
"It's good at monitoring system-specific things like ports, services."
"Manage Groups: The capability to group appropriate devices gives better visibility of sites, categories, or critical regions. The same can be used to represent a dashboard for higher management."
"The solution needs to have staging."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"They should bring the pricing down to be more competitive."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The scalability can be improved."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
"It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."
"This product has no real downside unless they fail to continue development of its capabilities."
"They should incorporate more artificial intelligence. There should also be more predictive features."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
"PerfStack can be made more effective. I am sure SolarWinds already has a plan for the same in coming versions."
"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while SolarWinds Server and Application Monitor is ranked 18th in Application Performance Monitoring (APM) and Observability with 38 reviews. New Relic is rated 8.6, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and SolarWinds AppOptics. See our New Relic vs. SolarWinds Server and Application Monitor report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.