NoPaperForms vs Zoho CRM comparison

NoPaperForms and Zoho are both solutions in the CRM category. NoPaperForms is ranked #39 with an average rating of 7.0, while Zoho is ranked #5 with an average rating of 8.2. NoPaperForms holds a 0.3% mindshare in CRM, compared to Zoho’s 3.9% mindshare. Additionally, 100% of NoPaperForms users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

NoPaperForms

Read 1 NoPaperForms review

120 Views
62 Comparison Views

100% willing to recommend

Zoho CRM

Read 50 Zoho CRM reviews

3,209 Views
1,276 Comparison Views

88% willing to recommend

NoPaperForms

Zoho CRM

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Executive Summary

We performed a comparison between NoPaperForms and Zoho CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: September 2024).

Buyer's Guide

CRM

September 2024

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Helped 813,161 peers since 2012

Categories and Ranking

NoPaperForms

Ranking in CRM

39th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of October 2024, in the CRM category, the mindshare of NoPaperForms is 0.3%, up from 0.1% compared to the previous year. The mindshare of Zoho CRM is 3.9%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

reviewer2209905

Senior Director Category Management at a educational organization with 5,001-10,000 employees

Apr 4, 2024

End-to-end sales calling solution for us but dashboard is not very intuitive

The dashboard is not very intuitive. You need to store the number of dials made on a particular lead, then the number of dials after it connects, and then the number of conversions. We typically move all this data to our database and build dashboards on top of that. Our in-house central logistics team builds dashboards on top of NoPaperForms data, which are more intuitive and help us make better decisions. NoPaperForms doesn't track lead activity in the detail we expect. In future, I would want NoPaperForms to store the number of dials we're making on a particular lead. A lot of lead activity details should be there as part of the lead activity dashboard. Storing all the details related to lead activity would definitely help them build better dashboards. I would ideally want them to work on their automation. The team has to manually put filters on the lead activity or stages and then manually push leads into a campaign where counsellors are calling or receiving calls. LeadSquared (LSQ) provides a feature where you can put all of these automations. Based on lead activity, you can put a lot of these automations, and then the campaign will be automatically assigned. It will reduce a lot of manual effort.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

Jun 6, 2023

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature we like most is Campaign Dial-in, which allows us to churn through 5,000 to 10,000 leads without agents having to dial manually."

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

"I think the whole pipeline tracking is most useful for us."

"The initial setup is pretty fast."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

"It is customizable. We have customized the CRM according to our needs."

"There are many features that capture customer data."

More Zoho CRM pros

Cons

"I would ideally want them to work on their automation. The team has to manually put filters on the lead activity or stages and then manually push leads into a campaign where counsellors are calling or receiving calls."

"Zoho could be more user friendly by improving the UI of the interface."

"I'm not sure that there is scalability potential for enterprises."

"The process of creating reports is not very user-friendly - it takes time, and it's confusing."

"The tool is hard for people who have worked with Microsoft Office for a long time."

"I have issues with the tool's scalability."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

"The integration should be more user-friendly."

"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."

More Zoho CRM cons

Pricing and Cost Advice

"I would rate the pricing a four out of ten, with one being cheap and ten being expensive. It is on the cheaper side."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The basic plan has changed from $15 to $25 or $30."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"Zoho CRM has a subscription-based license, which is not too expensive."

"The product costs $35 per user per year."

"There is a license required for this solution."

"The solution has standard pricing plans."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for NoPaperForms?

I would rate the pricing a four out of ten, with one being cheap and ten being expensive. It is on the cheaper side. There is a variable component depending on your lead volume. NoPaperForms versus...

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What needs improvement with NoPaperForms?

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What is your primary use case for NoPaperForms?

We use NoPaperForms as a sales CRM for all the leads, calling, and everything. It's a complete end-to-end sales calling solution for us. All our agents work on that tool, and all the leads are in N...

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

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Compared 100% of the time

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Compared 21% of the time

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Compared 12% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 7% of the time

Odoo vs Zoho CRM

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Product Reports

Buyer's Guide

CRM

September 2024

Download NoPaperForms product report

Buyer's Guide

Zoho CRM

September 2024

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Learn More

NoPaperForms

Zoho

Overview

A defacto choice for educational organizations looking to grow their enrollments, we at NoPaperForms make Sales, Marketing, Admission, Finance, and Operation teams more productive with our powerful yet easy-to-use solutions. While each of our purpose-built products whether Enrollment Cloud, Education CRM, Application Platform, Education Chatbot, or Payment Cloud is powerful on its own, the real impact is when you enroll as one.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Information Not Available

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM. Updated: September 2024.

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813,161 professionals have used our research since 2012.

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