OpenText 360 for SharePoint vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #22 with an average rating of 8.3, while Pega is ranked #3 with an average rating of 8.0. OpenText holds a 0.5% mindshare in BPM, compared to Pega’s 5.9% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText 360 for SharePoint

Read 13 OpenText 360 for SharePoint reviews

767 Views
586 Comparison Views

100% willing to recommend

Pega Platform

Read 78 Pega Platform reviews

7,299 Views
5,484 Comparison Views

91% willing to recommend

OpenText 360 for SharePoint

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

OpenText 360 for SharePoint and Pega Platform compete in enterprise solutions. Pega Platform has an advantage due to its comprehensive features and perceived value for the price.

Features: OpenText 360 for SharePoint is strong in document and enterprise content management, system integration, and robust security. Pega Platform offers versatility in automation, process management, and dynamic process adaptability.

Room for Improvement: OpenText 360 for SharePoint users highlight the need for a more powerful search function, better mobile accessibility, and modern usability. Pega Platform users point to the learning curve, reporting tools, and complexity challenges.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint has straightforward deployment and reliable customer support. Pega Platform, while intricate in deployment, provides strong customer service that addresses deployment complexities.

Pricing and ROI: OpenText 360 for SharePoint offers competitive setup costs and satisfactory ROI. Pega Platform, despite higher initial costs, is seen to provide better ROI due to its comprehensive capabilities and adaptability.

To learn more, read our detailed OpenText 360 for SharePoint vs. Pega Platform Report (Updated: October 2024).

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

October 2024

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Helped 813,418 peers since 2012

Categories and Ranking

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

22nd

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Mindshare comparison

As of October 2024, in the Business Process Management (BPM) category, the mindshare of OpenText 360 for SharePoint is 0.5%, down from 0.8% compared to the previous year. The mindshare of Pega Platform is 5.9%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ravi Krishnan S

Head - Financial Reporting and Taxation at TVS Capital Funds

Jan 22, 2024

Has a strong and easy integration with Teams but the workflows could be more intuitive

OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…

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Balaji Choda

Manager Acquisition at American Express

May 9, 2024

Provides built-in frameworks that can be reused and reduces time and cost

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has good connection and we do not need to migrate everything in order to protect the repository."

"We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years."

"The collaborative environment for long-term archival or record management is great."

"In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details to collaborative platforms. We can give access to users. It's pretty flexible."

"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."

"The most valuable features are collaboration, traceability, retention of documents, and search."

"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."

"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."

More OpenText 360 for SharePoint pros

"The initial setup is pretty straightforward."

"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."

"The robotic process automation has increased the confidence of business users."

"It is a stable product."

"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."

"The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."

"The solution has very helpful technical support."

"The tool reduces our costs."

More Pega Platform pros

Cons

"The graphical user interface had to be more user-friendly. It's not as intuitive."

"The user interface could definitely be improved."

"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."

"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."

"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."

"They need to come with more out of the box solutions, rather than depending on customers to develop them."

"Integration is an area where the solution lacks."

"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."

More OpenText 360 for SharePoint cons

"The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing."

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"The cost of licensing could be improved."

"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."

"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."

"Pega BPM could be improved by including token-based authentication and extending its integration options."

"It needs more integration with other platforms."

"The solution would benefit from more integration capabilities."

More Pega Platform cons

Pricing and Cost Advice

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

"SharePoint uses a subscription model."

"Pricing is a part of the enterprise agreement that we have."

"It has a reasonable price."

"On-premises version is expensive"

"The solution has a very complex pricing model."

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"We mostly have a yearly license."

"Licensing is expensive. You need to wisely select between per user and per case."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"The price could be lower."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"I would rate the product's pricing a six out of ten."

"The product pricing is considered reasonable compared to other solutions in the market."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Government

11%

Computer Software Company

10%

Legal Firm

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

The price is not cheap but entirely reasonable.

See all answers

What needs improvement with OpenText 360 for SharePoint?

The graphical user interface had to be more user-friendly. It's not as intuitive.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Product Reports

Buyer's Guide

OpenText 360 for SharePoint

October 2024

Download OpenText 360 for SharePoint product report

Buyer's Guide

Pega Platform

October 2024

Download Pega Platform product report

Also Known As

Process 360, Global 360, OpenText Process 360

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Learn More

OpenText

Video not available

Pega

Overview

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Sample Customers

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

October 2024

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