OpenText 360 for SharePoint and Pega Platform are enterprise content management and BPM solutions, respectively. Pega Platform is favored for its superior automation and process management capabilities.
Features: OpenText 360 for SharePoint offers robust document management, strong SharePoint integration, and collaborative features. Pega Platform excels with advanced automation, comprehensive BPM capabilities, and workflow optimization.
Room for Improvement: OpenText 360 for SharePoint could benefit from improved automation features and broader BPM integration. It also needs enhanced scalability for non-Microsoft environments. Pega Platform would improve with better ease of use, reduced complexity in setup, and more seamless integration capabilities.
Ease of Deployment and Customer Service: OpenText 360 for SharePoint provides a straightforward deployment model with comprehensive support for content-driven workflows in Microsoft ecosystems. Pega Platform offers a flexible cloud-based deployment, focusing on scalability and extensive customer support for BPM initiatives.
Pricing and ROI: OpenText 360 for SharePoint generally has a lower initial setup cost, offering a good ROI for content management within SharePoint. Pega Platform, though having higher setup costs due to customization, is praised for delivering substantial ROI in automating business processes.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
The GUI should be improved for better user experience.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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