OpenText 360 for SharePoint and Pega Platform compete in enterprise solutions. Pega Platform has an advantage due to its comprehensive features and perceived value for the price.
Features: OpenText 360 for SharePoint is strong in document and enterprise content management, system integration, and robust security. Pega Platform offers versatility in automation, process management, and dynamic process adaptability.
Room for Improvement: OpenText 360 for SharePoint users highlight the need for a more powerful search function, better mobile accessibility, and modern usability. Pega Platform users point to the learning curve, reporting tools, and complexity challenges.
Ease of Deployment and Customer Service: OpenText 360 for SharePoint has straightforward deployment and reliable customer support. Pega Platform, while intricate in deployment, provides strong customer service that addresses deployment complexities.
Pricing and ROI: OpenText 360 for SharePoint offers competitive setup costs and satisfactory ROI. Pega Platform, despite higher initial costs, is seen to provide better ROI due to its comprehensive capabilities and adaptability.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
The pricing is expensive, and this is an issue.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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