OpenText 360 for SharePoint vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #25 with an average rating of 8.3, while Pega is ranked #4 with an average rating of 8.2. OpenText holds a 0.9% mindshare in BPM, compared to Pega’s 3.9% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText 360 for SharePoint

Read 16 OpenText 360 for SharePoint reviews

805 Views
757 Comparison Views

100% willing to recommend

Pega Platform

Read 85 Pega Platform reviews

9,171 Views
4,127 Comparison Views

91% willing to recommend

OpenText 360 for SharePoint

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

OpenText 360 for SharePoint and Pega Platform compete in the areas of document management and business process automation, respectively. Based on product features and capabilities, Pega Platform appears to have the upper hand due to its extensive BPM functionality and flexibility.

Features: OpenText 360 for SharePoint stands out with advanced document management, seamless Microsoft Teams integration, and collaborative tools that aid efficient document handling. Pega Platform offers low-code process automation, comprehensive case management, and robust integration capabilities suitable for diverse enterprise needs.

Room for Improvement: OpenText 360 for SharePoint could enhance integration options, improve project management features, and boost system uptime. Pega Platform users seek streamlined low-code features, an enhanced user interface, a better cloud presence, and simplified licensing to reduce complexity.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint benefits from multi-cloud support and strong Microsoft product integration, leading to favorable customer service experiences. Pega Platform, with its flexible deployment options, is critiqued for complex setups and inconsistent support quality across different product lines.

Pricing and ROI: OpenText 360 for SharePoint is perceived as expensive, with a complex pricing model requiring careful license consideration but yielding high ROI through document management efficiency. Pega Platform's pricing is also high but provides significant ROI for organizations seeking comprehensive BPM solutions, albeit demanding substantial investment in expertise and infrastructure.

To learn more, read our detailed OpenText 360 for SharePoint vs. Pega Platform Report (Updated: December 2025).

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.2

Users gain substantial ROI from OpenText 360 for SharePoint through efficient document management and resolving server challenges.

Sentiment score

7.4

Pega Platform boosts efficiency with quicker solutions, yielding significant ROI through cost savings, revenue increase, and improved customer satisfaction.

The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.

Sasikumar Balachandran

Senior BI Lead at Cognizant

It eliminates the challenges associated with handling files on local servers and allows efficient document management.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

For more quotes and insights, download the OpenText 360 for SharePoint report

I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.

developer at Velagapudi Ramakrishna Siddhartha Engineering College

Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.

BhaveshPatel1

Pega Lead System Architect at a tech services company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Customer Service

Sentiment score

6.6

OpenText 360 for SharePoint provides praised 24/7 support, offering timely solutions, though complex queries may face slower responses.

Sentiment score

6.7

Pega Platform's support is mixed, offering knowledgeable help but facing issues with delays and responsiveness; premium support is costly.

I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

For more quotes and insights, download the OpenText 360 for SharePoint report

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

Pega's technical support team is very helpful.

VenkatSriram

Quality Assurance Team Lead at Value Labs

For more quotes and insights, download the Pega Platform report

Scalability Issues

Sentiment score

7.1

OpenText 360 for SharePoint is adaptable, with mixed reviews on storage limitations but praised for integration and scalability.

Sentiment score

7.5

Pega Platform offers scalable solutions for complex applications, though optimization and infrastructure are crucial for handling high loads.

No quotes available

For more quotes and insights, download the OpenText 360 for SharePoint report

Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Stability Issues

Sentiment score

7.3

OpenText 360 for SharePoint has mixed stability, with some users experiencing issues, especially with SaaS and integration components.

Sentiment score

7.6

Pega Platform is stable and resilient for complex tasks, though technical proficiency is needed for optimal performance.

No quotes available

For more quotes and insights, download the OpenText 360 for SharePoint report

No quotes available

For more quotes and insights, download the Pega Platform report

Room For Improvement

OpenText 360 for SharePoint needs enhancements in user-friendliness, integration, document management, and pricing, with improved interfaces and tools.

Pega Platform needs improved UI, better integration, scalable performance, cost-effective licensing, comprehensive docs, and simpler upgrades.

If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.

Sasikumar Balachandran

Senior BI Lead at Cognizant

The GUI should be improved for better user experience.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.

VINCENTWU

Project Manager at Inventec

For more quotes and insights, download the OpenText 360 for SharePoint report

With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

There are always areas for improvement, which they are addressing in every part of the patch releases.

BhaveshPatel1

Pega Lead System Architect at a tech services company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Setup Cost

OpenText 360 for SharePoint is costly with complex pricing, but SaaS options and enterprise agreements offer cost efficiency.

Pega Platform is costly but offers ROI and value for large industries despite complex licensing and high fees.

Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.

Sasikumar Balachandran

Senior BI Lead at Cognizant

In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.

VINCENTWU

Project Manager at Inventec

For more quotes and insights, download the OpenText 360 for SharePoint report

Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.

VenkatSriram

Quality Assurance Team Lead at Value Labs

From a licensing perspective, it is higher than the competition.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

For more quotes and insights, download the Pega Platform report

Valuable Features

OpenText 360 for SharePoint enhances collaboration and document management with customizable features, automation, and improved security for efficient workflows.

Pega Platform offers robust, scalable low-code solutions for seamless integration and digital transformation across diverse industries and frameworks.

OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.

Sasikumar Balachandran

Senior BI Lead at Cognizant

It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.

VINCENTWU

Project Manager at Inventec

For more quotes and insights, download the OpenText 360 for SharePoint report

With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.

developer at Velagapudi Ramakrishna Siddhartha Engineering College

Management capabilities such as dashboards.

VenkatSriram

Quality Assurance Team Lead at Value Labs

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

For more quotes and insights, download the Pega Platform report

Categories and Ranking

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

25th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (8th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of OpenText 360 for SharePoint is 0.9%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 3.9%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Pega Platform	3.9%
OpenText 360 for SharePoint	0.9%
Other	95.2%

Business Process Management (BPM)

Featured Reviews

Sasikumar Balachandran

Senior BI Lead at Cognizant

Enhancing user experience and data management with effective central repository capabilities

The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently. In future updates, I would want to see widgets available in OpenText 360 for SharePoint to interact with third-party tools. For example, when creating a dashboard, having the ability to embed these directly into SharePoint would be beneficial. Currently, I have to use hyperlinks to access other tools such as Tableau or ClickView. If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful. That is what I envision for the integrator part.

Read full review

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Energy/Utilities Company

Financial Services Firm

Performing Arts

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	15
Large Enterprise	69

Questions from the Community

What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...

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What needs improvement with OpenText 360 for SharePoint?

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Product Reports

Buyer's Guide

OpenText 360 for SharePoint

December 2025

Download OpenText 360 for SharePoint product report

Buyer's Guide

Pega Platform

December 2025

Download Pega Platform product report

Also Known As

Process 360, Global 360, OpenText Process 360

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

OpenText

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

December 2025

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