OpenText 360 for SharePoint vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #26 with an average rating of 8.3, while Pega is ranked #3 with an average rating of 8.1. OpenText holds a 0.4% mindshare in BPM, compared to Pega’s 5.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText 360 for SharePoint

Read 13 OpenText 360 for SharePoint reviews

612 Views
457 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

6,342 Views
4,882 Comparison Views

91% willing to recommend

OpenText 360 for SharePoint

Pega Platform

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Executive SummaryUpdated on Jan 12, 2025

OpenText 360 for SharePoint and Pega Platform are enterprise content management and BPM solutions, respectively. Pega Platform is favored for its superior automation and process management capabilities.

Features: OpenText 360 for SharePoint offers robust document management, strong SharePoint integration, and collaborative features. Pega Platform excels with advanced automation, comprehensive BPM capabilities, and workflow optimization.

Room for Improvement: OpenText 360 for SharePoint could benefit from improved automation features and broader BPM integration. It also needs enhanced scalability for non-Microsoft environments. Pega Platform would improve with better ease of use, reduced complexity in setup, and more seamless integration capabilities.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint provides a straightforward deployment model with comprehensive support for content-driven workflows in Microsoft ecosystems. Pega Platform offers a flexible cloud-based deployment, focusing on scalability and extensive customer support for BPM initiatives.

Pricing and ROI: OpenText 360 for SharePoint generally has a lower initial setup cost, offering a good ROI for content management within SharePoint. Pega Platform, though having higher setup costs due to customization, is praised for delivering substantial ROI in automating business processes.

To learn more, read our detailed OpenText 360 for SharePoint vs. Pega Platform Report (Updated: January 2025).

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

26th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Mindshare comparison

As of January 2025, in the Business Process Management (BPM) category, the mindshare of OpenText 360 for SharePoint is 0.4%, down from 0.8% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ravi Krishnan S

Head - Financial Reporting and Taxation at TVS Capital Funds

Has a strong and easy integration with Teams but the workflows could be more intuitive

OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…

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Shibankur Mishra

Senior Consultant at Capgemini

It lets you do any modifications easily compared to legacy solutions as it's a low-code, no-code tool

What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features. Apart from that, I can do most of the integrations with other platforms in PegaRULES. Still, from a development perspective, as a software developer, I would like to see an easier way to implement integrations where I can click a few screens or do less coding for integration. Still, if I have to do any integration, it would be possible in PegaRULES, but it would take two to three hours to complete. I want a more straightforward integration process in the tool because compared to Microsoft Power Platform, another low-code, no-code tool, Microsoft Power Platform is relatively straightforward to integrate with Twitter. You can quickly get the feeds from Twitter. Microsoft Power Platform has an out-of-the-box integration setup with Twitter. Based on this example, PegaRULES could have a more straightforward integration piece. If the tool had more default integration pieces or out-of-the-box integrations with other platforms by default, that would help a lot. For example, Twitter integration, ChatGPT integration, etc., especially because ChatGPT is becoming popular. Otherwise, I'll have to write some custom code and then create the connectors and the HTTP connectors and connect the connectors to the system manually, which takes time. I want default integrations that I can plug and play to make integrations in PegaRULES easier. Integration with the latest AI is a feature I want to see in PegaRULES. For example, an out-of-the-box integration with ChatGPT because I'm working on an integration piece for one of my own POCs, but I need custom coding to build that feature. I need a feature that lets you click a button to integrate PegaRULES with multiple platforms to make the integration process very easy. Less custom coding when it comes to integration is also what I want to see in the tool, though that impacts developers like me rather than the customer experience because it's more the backend.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."

"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."

"The most valuable features are collaboration, traceability, retention of documents, and search."

"This solution has good connection and we do not need to migrate everything in order to protect the repository."

"The product has a strong and easy integration with Teams."

"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."

"The collaborative environment for long-term archival or record management is great."

"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."

More OpenText 360 for SharePoint pros

"The most valuable feature is the situational layer cake."

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"It is a stable product."

"The most notable feature is the dynamic workflow changes, allowing adjustments without completing the entire cycle. Transitioning from test to build to production was seamless and on the fly, which is something truly remarkable about Pega. Additionally, the workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient."

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

"While there may be stability issues, they are minimal."

"The technical support from Pega is very low, rating a one or two out of ten."

"What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference."

More Pega Platform pros

Cons

"The graphical user interface had to be more user-friendly. It's not as intuitive."

"They need to come with more out of the box solutions, rather than depending on customers to develop them."

"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."

"The platform's workflows could be more intuitive and easier to use."

"Integration is an area where the solution lacks."

"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."

"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."

"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."

More OpenText 360 for SharePoint cons

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."

"There is room for improvement in the user interface area."

"User interface needs improvement."

"The solution could be more scalable."

"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."

More Pega Platform cons

Pricing and Cost Advice

"SharePoint uses a subscription model."

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"On-premises version is expensive"

"The solution has a very complex pricing model."

"Pricing is a part of the enterprise agreement that we have."

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

"It has a reasonable price."

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"Pricing is good."

"The price is a bit expensive."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"We mostly have a yearly license."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Government

13%

Legal Firm

Computer Software Company

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

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What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

The price is not cheap but entirely reasonable.

See all answers

What needs improvement with OpenText 360 for SharePoint?

The graphical user interface had to be more user-friendly. It's not as intuitive.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Product Reports

Buyer's Guide

OpenText 360 for SharePoint

January 2025

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Buyer's Guide

Pega Platform

January 2025

Download Pega Platform product report

Also Known As

Process 360, Global 360, OpenText Process 360

Pega BPM, Pegasystems, SmartBPM, PegaRULES

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OpenText

Video not available

Pega

Overview

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Sample Customers

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

January 2025

Free Report: OpenText 360 for SharePoint vs. Pega Platform

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