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OpenText ALM / Quality Center vs OpenText Silk Central comparison

OpenText ALM / Quality Center and OpenText Silk Central are both solutions in the Test Management Tools category. OpenText ALM / Quality Center is ranked #1 with an average rating of 8.2, while OpenText Silk Central is ranked #21. OpenText ALM / Quality Center holds a 12.5% mindshare in TMT, compared to OpenText Silk Central’s 1.6% mindshare. Additionally, 89% of OpenText ALM / Quality Center users are willing to recommend the solution, compared to 80% of OpenText Silk Central users who would recommend it.
OpenText ALM / Quality Center
Read 204 OpenText ALM / Quality Center reviews
  • 2,906 Views
  • 1,204 Comparison Views
89% willing to recommend
OpenText Silk Central
Read 9 OpenText Silk Central reviews
  • 263 Views
  • 171 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

OpenText ALM/Quality Center and OpenText Silk Central are both competitive solutions for application lifecycle management and quality assurance. OpenText Silk Central seems to have the upper hand due to its advanced automation and ease of use.

Features: OpenText ALM/Quality Center is praised for its comprehensive test planning, tracking capabilities, and robust integration with other tools. OpenText Silk Central is highlighted for its advanced test automation, ease of use in creating and managing test cases, and higher automation flexibility.

Room for Improvement: User reviews indicate that OpenText ALM/Quality Center could improve in performance, scalability, and efficiency for larger projects. OpenText Silk Central users suggest better documentation, more intuitive navigation, and enhanced reporting features.

Ease of Deployment and Customer Service: OpenText ALM/Quality Center is seen as complex during deployment, often requiring specialized support. Its customer service is rated highly but can be slow. OpenText Silk Central users report a smoother deployment process with customer service being responsive and helpful, providing a better overall experience.

Pricing and ROI: OpenText ALM/Quality Center has a higher initial setup cost, potentially significant ROI for larger enterprises. OpenText Silk Central offers more cost-effective pricing and a quicker ROI, making it suitable for smaller to mid-sized organizations. Users believe Silk Central provides better value for the price due to its efficient features and lower cost.

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To learn more, read our detailed OpenText ALM / Quality Center vs. OpenText Silk Central Report (Updated: October 2024).
Buyer's Guide
OpenText ALM / Quality Center vs. OpenText Silk Central
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.8
OpenText ALM/Quality Center's support is inconsistent, with varied user experiences, prompting reliance on internal, third-party, or premier support.
No sentiment score available
OpenText Silk Central is praised for its responsive, knowledgeable customer service, efficient technical support, and quick response times.
 

Room For Improvement

Sentiment score
4.8
OpenText ALM faces high costs, outdated UI, limited compatibility, cumbersome reporting, and integration issues, needing broader platform flexibility.
No sentiment score available
Users suggest improvements for OpenText Silk Central in reporting, integration, setup, test environment support, performance, and navigation.
Improvements are needed so that the system can continue running without creating a new run.
For more quotes and insights, download the OpenText ALM / Quality Center report
No quotes available
For more quotes and insights, download the OpenText Silk Central report
 

Scalability Issues

Sentiment score
7.6
OpenText ALM/Quality Center supports large user bases and diverse projects efficiently, despite occasional license and performance issues.
No sentiment score available
OpenText Silk Central is praised for scalability, flexibility, robust performance, supporting diverse projects, extensive collaboration, and seamless system integration.
 

Setup Cost

No sentiment score available
OpenText ALM/Quality Center's high costs make it challenging for smaller companies, promoting a shift to cheaper or open-source options.
No sentiment score available
<p>OpenText Silk Central provides enterprise pricing options, balancing initial costs with comprehensive features, support, and significant return on investment.</p>
 

Stability Issues

Sentiment score
8.9
OpenText ALM/Quality Center is stable with occasional issues; patching and updates enhance performance and minimize downtime.
No sentiment score available
OpenText Silk Central is reliable, handles extensive workloads, scales with business growth, and provides stable performance with minimal downtime.
 

Valuable Features

Sentiment score
8.0
OpenText ALM/Quality Center offers robust traceability, integration, and scalability for efficient project oversight, test management, and defect tracking.
No sentiment score available
OpenText Silk Central excels in test management, tool integration, reporting, ease of use, customization, automation, and effective large-scale test case management.
It is beneficial for managing testing data and has integration with Excel.
For more quotes and insights, download the OpenText ALM / Quality Center report
No quotes available
For more quotes and insights, download the OpenText Silk Central report
 

Categories and Ranking

OpenText ALM / Quality Center
Ranking in Test Management Tools
1st
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
204
Ranking in other categories
Application Lifecycle Management (ALM) Suites (5th)
OpenText Silk Central
Ranking in Test Management Tools
21st
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Test Design Automation (4th)
 

Mindshare comparison

As of November 2024, in the Test Management Tools category, the mindshare of OpenText ALM / Quality Center is 12.5%, down from 13.0% compared to the previous year. The mindshare of OpenText Silk Central is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Has an initial setup phase that is easy to manage
The tool has some limitations for the dashboard, especially when it comes to 20 or 25 of them, which is sometimes not enough, and one may have to use a custom Excel to help extend the dashboard. The tool needs improvements since it is an old technology. OpenText ALM / Quality Center's improved version is ALM Octane but it does not support some of the traditional parts of the original product. Some of the traditional parts are missing in a lot of areas of OpenText ALM / Quality Center. It is difficult to directly transfer OpenText ALM / Quality Center to ALM Octane. Some of the classic OEMs have limitations, especially when used in an IDE network. There is a need for the tool to check where changes in UI or UX need to be made. The technology used for UI and UX are not user-friendly.
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it_user685080 - PeerSpot reviewer
A powerful platform and strong technical support help us to make the right decisions
We are primarily interested in improving the flexibility to customize parts of the tool. At this point, we feel that the customization is bad. For example, we would like to be able to automatize internal projects. We would like like to see the visibility improved, and want to perform certain tests faster. We would also like to manage the integration testing end-to-end. This is very important to us. In terms of usability and the interface, a few small improvements can lead to a lot of benefits. The interface is good but can be improved. The section on managing requirements for testing has to be improved. This is an old feature that has not been updated at the same rate as the rest of the tool.
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Top Industries

By visitors reading reviews
Educational Organization
62%
Financial Services Firm
7%
Manufacturing Company
5%
Computer Software Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Micro Focus ALM Quality Center?
The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into Quality Center.
See all answers
What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?
The cost is a bit high and this could be improved as there are new players with better pricing.
See all answers
What needs improvement with Micro Focus ALM Quality Center?
Costing is an area that needs improvement. It is a bit on the higher side and can be managed better as there are new players with better pricing. Aside from this, there are no other challenges and ...
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Comparisons

Microsoft Azure DevOps vs OpenText ALM / Quality Center Logo
Microsoft Azure DevOps vs OpenText ALM / Quality Center
Compared 24% of the time
OpenText ALM Octane vs OpenText ALM / Quality Center Logo
OpenText ALM Octane vs OpenText ALM / Quality Center
Compared 22% of the time
Jira vs OpenText ALM / Quality Center Logo
Jira vs OpenText ALM / Quality Center
Compared 15% of the time
Tricentis qTest vs OpenText ALM / Quality Center Logo
Tricentis qTest vs OpenText ALM / Quality Center
Compared 9% of the time
More OpenText ALM / Quality Center Competitors
No data available
 

Product Reports

Buyer's Guide
OpenText ALM / Quality Center
November 2024
OpenText ALM / Quality Center reportDownload OpenText ALM / Quality Center product report
Buyer's Guide
Test Management Tools
November 2024
OpenText Silk Central reportDownload OpenText Silk Central product report
 

Also Known As

Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM
Micro Focus Silk Central, Borland Silk Central, Silk Central
 

Learn More

OpenText
OpenText
 

Overview

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.
Silk Central is an open test management solution which unifies all test assets into one easy-to-use planning, tracking, reporting and execution hub. Silk Central enables you to gain control, collaboration and traceability across all areas of your software testing, whether your methodology is Agile, Traditional or hybrid. Silk Central provides integration of requirements, manual and automated tests, defect tools and your test execution, giving full traceability of the quality of your software testing regardless of role.
 

Sample Customers

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
AmBank Group, Krung Thai Computer Services, Deakin University
Buyer's Guide
OpenText ALM / Quality Center vs. OpenText Silk Central
October 2024
Free Report: OpenText ALM / Quality Center vs. OpenText Silk Central
Find out what your peers are saying about OpenText ALM / Quality Center vs. OpenText Silk Central and other solutions. Updated: October 2024.
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