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OpenText Documentum vs SAP Extended Enterprise Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.0
OpenText's customer service is improving, though users experience occasional delays and limited support for older versions.
No sentiment score available
My involvement was not only user level, but development integration level also.
 

Room For Improvement

Sentiment score
5.1
OpenText Documentum faces challenges with outdated interface, performance, integration, customization, scalability, pricing, documentation, and AI integration.
No sentiment score available
It would be beneficial to have more ability to customize features for specific use cases.
After implementation, I was pleased with the functions of the application.
The price is quite high as the licensing prices are significant.
 

Scalability Issues

Sentiment score
7.7
OpenText Documentum excels in scalability, supporting numerous users and offering integration flexibility for large-scale implementations.
No sentiment score available
Never had to scale to meet demand.
 

Setup Cost

Sentiment score
4.0
OpenText Documentum's pricing is high, complex, and varies, though recent improvements offer affordability and benefits for government agencies.
No sentiment score available
Overall, it offers a lot of functionalities for the price point.
It is quite expensive.
The licensing price is quite high.
 

Stability Issues

Sentiment score
7.7
OpenText Documentum is stable and reliable, with minor sub-product issues, earning high user ratings in the ECM market.
No sentiment score available
after the deployment, we found the system to be reliable.
For example, database connections could be improved.
 

Valuable Features

Sentiment score
7.8
OpenText Documentum ensures secure, scalable content management with integration, versioning, and compliance, supporting efficient business processes across departments.
No sentiment score available
The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications.
Version Tree Branching allows for simultaneous collaborative work on different versions of a document.
The product is user-friendly.
 

Categories and Ranking

OpenText Documentum
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
SAP Extended Enterprise Con...
Ranking in Enterprise Content Management
12th
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 11.8%, up from 10.4% compared to the previous year. The mindshare of SAP Extended Enterprise Content Management is 0.9%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Kabir Jakkamsetti - PeerSpot reviewer
Can be used to automate the storage of metadata and content, but it add some AI integrations
I think security's been pretty good with OpenText Documentum. Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that. OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity. OpenText Documentum has definitely helped simplify or accelerate our modernization journey. Overall, I rate OpenText Documentum a seven out of ten.
MukeshGiri - PeerSpot reviewer
Offers advanced search capabilities, integrates seamlessly with SAP and efficiently stores non-essential business content
Consider you have some use cases. For example, something for your accounting or procurement department. And you purchase equipment, machines, and plants for plant-related operations. Essentially, there will be manuals and basically anything and everything related to your particular equipment. So, where do the equipment entries go? They go into SAP. Depending on your SAP deployment, it can go into some database. Most companies these days are talking about SAP HANA and stuff like that. So it will be stored in SAP HANA. But, these documentation, drawings, manuals, and help files for these big pieces of equipment, where do they go? That’s where Extended ECM for SAP comes into the picture. All these integrations are through a one-way push, essentially, but with two-way access. So as a user in the procurement department or the accounting department, or an engineering department where you are using SAP for asset management entries inside your system. All those related documents, drawings, manuals, and files have to be stored somewhere. If you store them in SAP, it will be a costly implementation going forward. After maybe a couple of years, you will realize that it’s too much to deal with because HANA database will be too costly. There will not be much business value because you cannot utilize a lot of search and cool features inside your application from an SAP perspective. That’s where you will integrate SAP. For example, SAP Extended ECM for SAP Plant Maintenance. One of the modules SAP provides is SAP Plant Maintenance. So what you will do is deploy Extended ECM for SAP, then try something called SAP Plant Maintenance, Extended ECM for SAP Plant Maintenance. The content maintenance, manuals, files, drawings, and related stuff, its details or tags, or any kind of stuff is stored in your SAP. But anything and everything else is pushed through this integration into Extended ECM platform. So now it is available to be utilized by your business user who knows nothing about SAP. They only live and breathe in a different management system. They can look into these details depending on what kind of integration has been done for that company. So that’s one use case. Second use case will be in SAP itself. Now, if you are an SAP user, you have this information readily available at your fingertips. Anything goes wrong in your maintenance or any kind of management, you can look into these details, which are readily available because this documentation lifecycle is being managed by Extended ECM for SAP. It will give you extended storage capabilities within your SAP application. So it will be a two-way integration, essentially. Similar, wider features will be available within Extended ECM platform. Within SAP, you have these extra features called business attachments or business content retrieval. Those business contents are stored inside Extended ECM, and those features will be available within your SAP GUI from an SAP perspective. So it’s a win-win situation for both worlds.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
12%
Government
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...
What do you like most about SAP Extended Enterprise Content Management?
The integration capabilities of the product are pretty good.
What is your experience regarding pricing and costs for SAP Extended Enterprise Content Management?
The prices can vary depending on the customer, region, and domain. I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price.
What needs improvement with SAP Extended Enterprise Content Management?
Improvement could be more about training because it is one of the giants in this market. Nobody can be exposed to SAP and other stuff. So the deployment could be costly because of resource availabi...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
SAP Extended Enterprise Content Management by OpenText, SAP Extended ECM
 

Learn More

 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Metropolitan Utilities District, MAN Diesel & Turbo
Find out what your peers are saying about OpenText Documentum vs. SAP Extended Enterprise Content Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.