OpenText Real User Monitoring vs SolarWinds Pingdom comparison

OpenText and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #43 with an average rating of 7.7, while SolarWinds is ranked #53 with an average rating of 6.0. OpenText holds a 0.2% mindshare in APM, compared to SolarWinds’s 0.2% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

441 Views
309 Comparison Views

58% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

639 Views
371 Comparison Views

75% willing to recommend

OpenText Real User Monitoring

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and SolarWinds Pingdom are two leading tools in website performance monitoring. SolarWinds Pingdom appears to have the upper hand due to its comprehensive features, despite being slightly more expensive.

What features are offered by OpenText Real User Monitoring in comparison to SolarWinds Pingdom?

OpenText Real User Monitoring provides detailed performance insights, efficient monitoring capabilities, and user-friendly pricing. SolarWinds Pingdom offers robust uptime monitoring, detailed reports, and easy integration with various platforms. Users feel SolarWinds Pingdom offers more valuable and diverse features.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to SolarWinds Pingdom?

OpenText Real User Monitoring users seek better customization options, improved alerting systems, and enhancements in data visualization. SolarWinds Pingdom reviews suggest improvements in data visualization, reduction of false positives, and faster customer service response times. Both products have critical areas needing improvement.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to SolarWinds Pingdom?

OpenText Real User Monitoring is noted for a straightforward deployment process and responsive customer service. SolarWinds Pingdom also has an easy deployment process, but receives more favorable feedback regarding ongoing support. SolarWinds Pingdom's customer service is rated higher by users.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to SolarWinds Pingdom?

OpenText Real User Monitoring offers competitive setup costs, yielding a favorable ROI as noted by users. SolarWinds Pingdom, while slightly more expensive, is viewed as a worthwhile investment due to its extensive feature set and positive ROI reported in user reviews.

To learn more, read our detailed OpenText Real User Monitoring vs. SolarWinds Pingdom Report (Updated: April 2025).

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds Pingdom

April 2025

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Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

53rd

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The reporting feature is good for us."

"Real User Monitor has improved our productivity."

"It offers near-real-time analytics, which is helpful."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The technical support is good at resolving issues."

"It is a good product."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The most valuable feature is application performance monitoring."

More OpenText Real User Monitoring pros

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"The most valuable features are monitoring and reporting."

"Once you set the threshold on your environment, it feels very real-time"

Cons

"We would like to see support for non-Windows environments."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The product needs more R&D to make it easier and more compatible with other software."

"This technology is considered to be older."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The solution's technical support presents a lot of issues with too many delays."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

More OpenText Real User Monitoring cons

"Technical support could use some improvement."

"I would like to see better integration with other products."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Some of the functions could improve by making them easier."

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

"This price of this solution is reasonable."

"The license was paid yearly and included technical support."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Manufacturing Company

14%

Government

Computer Software Company

Educational Organization

50%

Computer Software Company

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about SolarWinds Pingdom?

One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive.

See all answers

What needs improvement with SolarWinds Pingdom?

See all answers

What is your primary use case for SolarWinds Pingdom?

SolarWinds Pingdom and Cloudflare are third-party applications that we utilize through a browser without any additional setup. We simply rely on their services, which is why I lack familiarity with...

See all answers

Comparisons

OpenText SiteScope vs OpenText Real User Monitoring

Compared 100% of the time

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Compared 34% of the time

Grafana vs SolarWinds Pingdom

Compared 33% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 20% of the time

Catchpoint vs SolarWinds Pingdom

Compared 14% of the time

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

March 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download SolarWinds Pingdom product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds Pingdom

April 2025

Free Report: OpenText Real User Monitoring vs. SolarWinds Pingdom

Find out what your peers are saying about OpenText Real User Monitoring vs. SolarWinds Pingdom and other solutions. Updated: April 2025.

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