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OpenText Silk Central vs TestRail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Central
Ranking in Test Management Tools
22nd
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Test Design Automation (4th)
TestRail
Ranking in Test Management Tools
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.5%, down from 1.8% compared to the previous year. The mindshare of TestRail is 13.2%, up from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

it_user685080 - PeerSpot reviewer
We have many possibilities to customize the utilization and we can also work easily at database level for custom reporting and to manage additional information and integration.
We manage more than 400 users and 120,000 test cases / year in our Test and Defect Management solution based on Silk Central, in an enterprise multi-company environment (postal, banking, insurance, telco, mobile, government, business), so for us the most valuable feature is flexibility. With Silk Central we have many possibilities for customizing the utilization and we can also work easily at database level for custom reporting and to manage additional information and integration. In addition we have great support from Micro Focus and real collaboration to drive future direction and new features. The other valuable feature is the easy to use and immediate onboarding of manual testers and general users and test managers.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."
"From a testing perspective, the management is awesome. I am able to do testing and then add the reporting and the evidence. It is fair in terms of the price that you're paying. You get what you're paying for."
"The solution is very stable. We've never had any issues with it."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."
"The most valuable features of TestRail by Gurock are the user experience, it's very easy to learn. There is no learning curve needed to work on projects and manage the test cases, it is easy. Exporting and importing are simple."
"I haven't faced any stability issues using the solution. Stability-wise, I rate the solution a ten out of ten."
"The API to support integration of the homemade automated testing tool."
"The ability to time test runs gives the tester the ability to compare calculated times to actual times it takes for a test case to run."
"The integration with Jira and the ability for extra configurations are the most valuable features."
 

Cons

"We would also like to manage the integration testing end-to-end."
"Reporting could be more flexible regarding repeating reports."
"TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process."
"The platform needs improvement regarding performance and creating links."
"It would be nice if they would add an export to Word."
"The reports should be more user-friendly."
"It would be nice to have a description section when creating the test scenario itself so I can indicate what the configuration should be."
"Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow."
"With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins."
 

Pricing and Cost Advice

"The cost of this tool, in terms of licensing, is not large."
"Pricing for small teams seems correct with respect to competitors."
"My advice to others is to shop around for the best deal. Some options out there are free in cyberspace."
"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
"The product is not much expensive."
"The product has a reasonable price in terms of the features."
"Negotiate the best deal you can."
"Use TestRail Cloud (online TR hosted server) and don't worry about maintenance or scalability. It saves a lot of cash and time."
"I give the price a five out of ten."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
21%
Manufacturing Company
10%
Financial Services Firm
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Comparisons

No data available
 

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central
TestRail by Gurock
 

Overview

 

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about OpenText Silk Central vs. TestRail and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.