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OpenText Silk Central vs TestRail comparison

OpenText and IDERA are both solutions in the Test Management Tools category. OpenText is ranked #21, while IDERA is ranked #2 with an average rating of 8.4. OpenText holds a 1.6% mindshare in TMT, compared to IDERA’s 13.1% mindshare. Additionally, 80% of OpenText users are willing to recommend the solution, compared to 90% of IDERA users who would recommend it.
OpenText Silk Central
Read 9 OpenText Silk Central reviews
  • 263 Views
  • 171 Comparison Views
80% willing to recommend
TestRail
Read 21 TestRail reviews
  • 2,655 Views
  • 1,214 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

OpenText Silk Central and TestRail are prominent software testing management tools. Users tend to prefer TestRail based on its overall features and value for price, although OpenText Silk Central excels in some areas.

Features: OpenText Silk Central offers comprehensive test management capabilities, integration with other OpenText products, and strong reporting features. TestRail provides user-friendly navigation, extensive customization options, and powerful reporting tools.

Room for Improvement: OpenText Silk Central needs better integration with third-party tools, improved performance speed, and a more intuitive user interface. TestRail could enhance its email notifications, offer more detailed analytics, and improve mobile accessibility.

Ease of Deployment and Customer Service: OpenText Silk Central's deployment process is smooth but requires more configuration time. Customer service is reliable but slow. TestRail features quick and easy deployment with minimal setup time. Customer service is highly responsive and helpful.

Pricing and ROI: OpenText Silk Central has higher initial setup costs but offers good ROI over time. TestRail provides a more affordable setup cost and quicker return on investment due to its lower pricing and efficient functionality.

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To learn more, read our detailed OpenText Silk Central vs. TestRail Report (Updated: October 2024).
Buyer's Guide
OpenText Silk Central vs. TestRail
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
OpenText Silk Central is praised for its responsive, knowledgeable customer service, efficient technical support, and quick response times.
No sentiment score available
TestRail users had mixed support experiences, with some finding it responsive but ineffective, while others relied on online resources.
 

Room For Improvement

No sentiment score available
Users suggest improvements for OpenText Silk Central in reporting, integration, setup, test environment support, performance, and navigation.
Sentiment score
6.1
TestRail users seek better integration, enhanced reporting, improved usability, faster support, UI improvements, and more competitive pricing.
 

Scalability Issues

No sentiment score available
OpenText Silk Central is praised for scalability, flexibility, robust performance, supporting diverse projects, extensive collaboration, and seamless system integration.
No sentiment score available
TestRail is efficient and dependable for small to medium user bases, easily scalable, though minor issues may occur at larger scales.
 

Setup Cost

No sentiment score available
<p>OpenText Silk Central provides enterprise pricing options, balancing initial costs with comprehensive features, support, and significant return on investment.</p>
No sentiment score available
TestRail is priced annually per user from $300 to $400, with discounts and monthly plans available, plus extra costs for on-premise.
 

Stability Issues

No sentiment score available
OpenText Silk Central is reliable, handles extensive workloads, scales with business growth, and provides stable performance with minimal downtime.
No sentiment score available
Users rate TestRail's stability highly, experiencing no significant issues, and are satisfied with its performance.
 

Valuable Features

No sentiment score available
OpenText Silk Central excels in test management, tool integration, reporting, ease of use, customization, automation, and effective large-scale test case management.
Sentiment score
7.5
TestRail excels with robust reporting, JIRA integration, user-friendly interface, flexible test management, and effective real-time tracking tools.
 

Categories and Ranking

OpenText Silk Central
Ranking in Test Management Tools
21st
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Test Design Automation (4th)
TestRail
Ranking in Test Management Tools
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.6%, down from 2.0% compared to the previous year. The mindshare of TestRail is 13.1%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

it_user685080 - PeerSpot reviewer
A powerful platform and strong technical support help us to make the right decisions
We are primarily interested in improving the flexibility to customize parts of the tool. At this point, we feel that the customization is bad. For example, we would like to be able to automatize internal projects. We would like like to see the visibility improved, and want to perform certain tests faster. We would also like to manage the integration testing end-to-end. This is very important to us. In terms of usability and the interface, a few small improvements can lead to a lot of benefits. The interface is good but can be improved. The section on managing requirements for testing has to be improved. This is an old feature that has not been updated at the same rate as the rest of the tool.
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StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.
Read full review
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
22%
Manufacturing Company
10%
Financial Services Firm
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Earn 20 points
What do you like most about TestRail by Gurock?
I use the solution for test management.
See all answers
What is your experience regarding pricing and costs for TestRail by Gurock?
The product has a reasonable price in terms of the features.
See all answers
What needs improvement with TestRail by Gurock?
TestRail should improve its pricing.
See all answers
 

Comparisons

OpenText ALM / Quality Center vs OpenText Silk Central Logo
OpenText ALM / Quality Center vs OpenText Silk Central
Compared 100% of the time
More OpenText Silk Central Competitors
Tricentis qTest vs TestRail Logo
Tricentis qTest vs TestRail
Compared 21% of the time
TFS vs TestRail Logo
TFS vs TestRail
Compared 16% of the time
Zephyr Enterprise vs TestRail Logo
Zephyr Enterprise vs TestRail
Compared 13% of the time
Tricentis Tosca vs TestRail Logo
Tricentis Tosca vs TestRail
Compared 10% of the time
QMetry Test Management vs TestRail Logo
QMetry Test Management vs TestRail
Compared 7% of the time
More TestRail Competitors
 

Product Reports

Buyer's Guide
Test Management Tools
November 2024
OpenText Silk Central reportDownload OpenText Silk Central product report
Buyer's Guide
TestRail
October 2024
TestRail reportDownload TestRail product report
 

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central
TestRail by Gurock
 

Learn More

OpenText
IDERA
 

Overview

Silk Central is an open test management solution which unifies all test assets into one easy-to-use planning, tracking, reporting and execution hub. Silk Central enables you to gain control, collaboration and traceability across all areas of your software testing, whether your methodology is Agile, Traditional or hybrid. Silk Central provides integration of requirements, manual and automated tests, defect tools and your test execution, giving full traceability of the quality of your software testing regardless of role.

TestRail helps you manage and track your software testing efforts and organize your QA department. Its intuitive web-based user interface makes it easy to create test cases, manage test runs and coordinate your entire testing process.

Easily track and follow the status of individual tests, milestones and projects with dashboards and activity reports. Get real-time insights into your testing progress and boost productivity with personalized todo lists, filters and email notifications. Efficient test management, get started today!

 

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Buyer's Guide
OpenText Silk Central vs. TestRail
October 2024
Free Report: OpenText Silk Central vs. TestRail
Find out what your peers are saying about OpenText Silk Central vs. TestRail and other solutions. Updated: October 2024.
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