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OpenText Silk Test vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
21st
Ranking in Regression Testing Tools
9th
Ranking in Test Automation Tools
21st
Average Rating
7.6
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Regression Testing Tools
5th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Number of Reviews
74
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 0.9%, down from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 6.5%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

SrinivasPakala - PeerSpot reviewer
Feb 6, 2020
Stable, with good statistics and detailed reporting available
While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.
Prakhar Goel - PeerSpot reviewer
Jun 25, 2024
Used for integration automation, user-based automation, and web automation
We have applications related to power plants, and we use the solution to do integration automation, user-based automation, and web automation The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automation tool that supports SAP functional testing."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."
"The feature I like most is the ease of reporting."
"The major thing it has helped with is to reduce the workload on testing activities."
"It's easy to automate and accelerate testing."
"The statistics that are available are very good."
"The scalability of the solution is quite good. You can easily expand the product if you need to."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"It's cross platform automation capabilities specially ranging across web, UNIX (via putty), and other systems."
"It allows us to test both desktop and web applications."
"The most valuable features are the desktop and mobile modules."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"The most valuable feature is the integration with Azure DevOps."
"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
 

Cons

"The solution has a lack of compatibility with newer technologies."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."
"Could be more user-friendly on the installation and configuration side."
"The pricing is an issue, the program is very expensive. That is something that can improve."
"The pricing could be improved."
"The support for automation with iOS applications can be better."
"Everything is very manual. It's up to us to find out exactly what the issues are."
"They should extend some of the functions that are a bit clunky and improve the integration."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"The pricing is the constraint."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"The learning curve of the solution's user interface is a little high for new users."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"The solution’s customer support should be improved."
"We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses."
 

Pricing and Cost Advice

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"The pricing is pretty reasonable."
"It is approximately $6,000 a year."
"The product is becoming more and more expensive."
"The option we chose was around $2,000 USD."
"The pricing is a little above average — it could be lower."
"It comes with a high cost."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
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Top Industries

By visitors reading reviews
Computer Software Company
23%
Financial Services Firm
16%
Manufacturing Company
9%
Energy/Utilities Company
6%
Computer Software Company
19%
Manufacturing Company
13%
Financial Services Firm
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?
The pricing depends on the license used. The pricing is similar to others in the market.
What is your primary use case for Silk Test?
The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
The solution's pricing is too high. On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing nine and a half out of ten.
What needs improvement with SmartBear TestComplete?
The learning curve of the solution's user interface is a little high for new users.
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Silk Test vs. SmartBear TestComplete and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.