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OpenText Silk Test vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
6.6
SmartBear TestComplete enhances testing efficiency, reducing regression test time, achieving ROI in months, and improving client satisfaction with bug-free software.
 

Customer Service

Sentiment score
6.9
Users rate Silk Test support highly, praising quick responses, effective service, helpful documentation, but note challenges outside the US.
No sentiment score available
 

Scalability Issues

Sentiment score
7.4
OpenText Silk Test offers scalable management for multiple users, simplifying test case handling and supporting various applications efficiently.
No sentiment score available
 

Stability Issues

Sentiment score
7.6
OpenText Silk Test is largely stable, with some issues in long runs and compatibility, but strong support is praised.
No sentiment score available
 

Room For Improvement

OpenText Silk Test needs GUI enhancements, better integration, improved documentation, and support for newer technologies and easier test scheduling.
 

Setup Cost

OpenText Silk Test is costly yet competitive, suitable for desktop automation, with varied licensing and maintenance fees.
 

Valuable Features

OpenText Silk Test offers a robust object model, easy scripting, cross-browser testing, and superior OCR capabilities with excellent support.
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
20th
Ranking in Regression Testing Tools
9th
Ranking in Test Automation Tools
21st
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
5th
Ranking in Regression Testing Tools
5th
Ranking in Test Automation Tools
5th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
75
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 0.8%, down from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 6.3%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

SrinivasPakala - PeerSpot reviewer
Stable, with good statistics and detailed reporting available
While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
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Top Industries

By visitors reading reviews
Computer Software Company
22%
Financial Services Firm
17%
Manufacturing Company
8%
Energy/Utilities Company
6%
Computer Software Company
18%
Manufacturing Company
13%
Financial Services Firm
12%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?
The pricing depends on the license used. The pricing is similar to others in the market.
What is your primary use case for Silk Test?
The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Silk Test vs. SmartBear TestComplete and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.