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Opsview vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Opsview
Average Rating
8.6
Number of Reviews
24
Ranking in other categories
Network Monitoring Software (45th), Server Monitoring (16th), IT Infrastructure Monitoring (35th), Cloud Monitoring Software (28th)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (4th)
 

Featured Reviews

Jeff Cronstrom - PeerSpot reviewer
Aug 31, 2023
A highly stable solution that can be used to monitor system availability
Opsview is used to monitor system availability, whether its service is running on disk usage, CPU usage, etc Opsview provides us visibility within our platform. So, we know what's going on at all times with all servers across the platform. The most valuable feature of Opsview is the ability to…
Sunil K R - PeerSpot reviewer
Apr 5, 2024
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a good solution. It covers all aspects of monitoring purposes."
"I am satisfied with the overall product since it works well…It is a stable solution."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The solution is easy to scale."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The service analyzer view and automatic creation of incidents are valuable."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The root cause analysis is very helpful for us."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
 

Cons

"Pricing and a few certain aspects in the solution needs to be improved."
"Customized reporting can be improved."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Some of the graphics on Opsview could be improved."
"The cost of the license could be lower."
"ITSI currently lacks the capability for automated response, mitigation, and remediation."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
"The user interface visualization could be improved."
 

Pricing and Cost Advice

"The solution is not cheap. I think that the pricing is a little bit on the high side."
"The solution is priced similarly to other tools offering similar features."
"I would rate pricing a seven out of ten, where ten is the highest price."
"Pricing has some room for improvement."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"The pricing of Splunk is a bit high."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is expensive compared to other tools."
"It would have been good if the product cost was much lower."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
14%
Financial Services Firm
8%
Government
7%
Financial Services Firm
19%
Computer Software Company
14%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Opsview Monitor?
The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup.
What needs improvement with Opsview Monitor?
Some of the graphics on Opsview could be improved.
What is your primary use case for Opsview Monitor?
Opsview is used to monitor system availability, whether its service is running on disk usage, CPU usage, etc.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Also Known As

Opsview Monitor, Opsview Enterprise
No data available
 

Learn More

 

Overview

 

Sample Customers

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Opsview vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
814,649 professionals have used our research since 2012.