Splunk APM vs Splunk ITSI (IT Service Intelligence) comparison

Splunk APM and Splunk ITSI (IT Service Intelligence) are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk APM is ranked #13 with an average rating of 8.2, while Splunk ITSI (IT Service Intelligence) is ranked #10 with an average rating of 8.2. Splunk APM holds a 0.8% mindshare in APM, compared to Splunk ITSI (IT Service Intelligence)’s 0.8% mindshare. Additionally, 90% of Splunk APM users are willing to recommend the solution, compared to 97% of Splunk ITSI (IT Service Intelligence) users who would recommend it.

Splunk APM

Read 18 Splunk APM reviews

1,254 Views
848 Comparison Views

90% willing to recommend

Splunk ITSI (IT Service Int...

Read 49 Splunk ITSI (IT Service Intelligence) reviews

1,786 Views
1,124 Comparison Views

97% willing to recommend

Splunk APM

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Splunk APM and Splunk ITSI are tools designed for performance monitoring and service analysis, competing in the IT services category. Splunk ITSI appears to have a slight upper hand due to its smoother deployment process and more comprehensive service intelligence capabilities.

Features: Splunk APM offers robust application performance monitoring, granular tracing, and AI-driven insights. Splunk ITSI provides advanced IT service analytics, infrastructure monitoring, and comprehensive service visualization.

Room for Improvement: Splunk APM users cite complexity in setup, steep learning curve, and demanding specialized knowledge. Splunk ITSI users seek enhancements in alerting mechanisms, integration capabilities, and improved deployment in certain environments.

Ease of Deployment and Customer Service: Splunk APM’s deployment is more cumbersome, though its customer service is regarded positively. Splunk ITSI is noted for smoother deployment in complex IT environments and satisfactory customer support.

Pricing and ROI: Splunk APM is perceived to have higher upfront costs but offers long-term value through performance optimization. Splunk ITSI’s pricing is criticized for being costly but is justified by its extensive service intelligence capabilities.

To learn more, read our detailed Splunk APM vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2024).

Buyer's Guide

Splunk APM vs. Splunk ITSI (IT Service Intelligence)

December 2024

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Categories and Ranking

Splunk APM

Ranking in Application Performance Monitoring (APM) and Observability

13th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk APM is 0.8%, up from 0.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features are pretty much ready out of the box."

"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."

"Detectors are a powerful feature."

"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."

"Splunk APM provides a holistic view of the application. Unlike other APMs, Splunk's service map is quite effective."

"The features are pretty much ready out of the box."

"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."

"The company has many systems that the customer is paying to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment."

More Splunk APM pros

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"The service analyzer view and automatic creation of incidents are valuable."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"We have a lot of teams using Splunk and they would be blind without it."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

"One of the excellent features is the service analyzer, which is truly impressive."

"The glass tables are very helpful."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."

"There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts."

"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."

"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."

"There are always areas for potential improvement to enhance its functionality and user experience."

"Once you see the issues related to the scalability part, you need to understand that it is a warning triangle. After seeing the warning triangle, you need to realize that you cannot trust any of the numbers you see in the chart because it is not a complete, full data set."

"The dashboards are used mainly to visualize information about the infrastructure, but it isn't easy to construct or use the dashboards. While we tried to resolve the issue by calling support, it would be easier if they had an AI co-pilot to identify the problem and help you solve it."

"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."

More Splunk APM cons

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"If the product had some prebuilt machine learning features, it would add value to our use cases."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"The solution should integrate more features in NEAP."

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Splunk APM is a very cost-efficient solution."

"The price of Slunk APM is less than some of its competitors."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"The pricing is based on several factors, including the scale of deployment."

"It appears to be expensive compared to competitors."

"The pricing is reasonable."

"Splunk APM is expensive."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

17%

Manufacturing Company

12%

Retailer

11%

Financial Services Firm

20%

Computer Software Company

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...

See all answers

What is your primary use case for SignalFx?

The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

Comparisons

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Compared 30% of the time

Dynatrace vs Splunk APM

Compared 10% of the time

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Compared 7% of the time

Sentry vs Splunk APM

Compared 6% of the time

Elastic Observability vs Splunk APM

Compared 4% of the time

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Compared 19% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 12% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BMC TrueSight Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

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Product Reports

Buyer's Guide

Splunk APM

October 2024

Download Splunk APM product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

October 2024

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Learn More

Splunk

Overview

Splunk APM is a comprehensive application performance monitoring solution that provides real-time insights into the performance and availability of your applications.

It offers end-to-end visibility across the entire application stack, from the front-end user experience to the back-end infrastructure. With Splunk APM, you can proactively identify and resolve performance issues, optimize application performance, and ensure a seamless user experience.

Splunk APM leverages machine learning and AI-powered analytics to automatically detect anomalies and provide actionable insights. The product supports a wide range of programming languages and frameworks, making it suitable for both monolithic and microservices-based architectures. It also integrates seamlessly with other Splunk products, allowing you to correlate APM data with logs, metrics, and other operational data for a holistic view of your application environment.

With its intuitive interface and powerful features, Splunk APM empowers developers, operations teams, and business stakeholders to deliver high-performing applications and drive better business outcomes.

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Splunk APM vs. Splunk ITSI (IT Service Intelligence)

December 2024

Free Report: Splunk APM vs. Splunk ITSI (IT Service Intelligence)

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