Splunk APM vs Splunk ITSI (IT Service Intelligence) comparison

Splunk APM and Splunk ITSI (IT Service Intelligence) are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk APM is ranked #12 with an average rating of 8.2, while Splunk ITSI (IT Service Intelligence) is ranked #10 with an average rating of 8.2. Splunk APM holds a 0.8% mindshare in APM, compared to Splunk ITSI (IT Service Intelligence)’s 0.8% mindshare. Additionally, 90% of Splunk APM users are willing to recommend the solution, compared to 97% of Splunk ITSI (IT Service Intelligence) users who would recommend it.

Splunk APM

Read 18 Splunk APM reviews

1,279 Views
866 Comparison Views

90% willing to recommend

Splunk ITSI (IT Service Int...

Read 49 Splunk ITSI (IT Service Intelligence) reviews

1,751 Views
1,096 Comparison Views

97% willing to recommend

Splunk APM

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Splunk APM and Splunk ITSI are tools designed for performance monitoring and service analysis, competing in the IT services category. Splunk ITSI appears to have a slight upper hand due to its smoother deployment process and more comprehensive service intelligence capabilities.

Features: Splunk APM offers robust application performance monitoring, granular tracing, and AI-driven insights. Splunk ITSI provides advanced IT service analytics, infrastructure monitoring, and comprehensive service visualization.

Room for Improvement: Splunk APM users cite complexity in setup, steep learning curve, and demanding specialized knowledge. Splunk ITSI users seek enhancements in alerting mechanisms, integration capabilities, and improved deployment in certain environments.

Ease of Deployment and Customer Service: Splunk APM’s deployment is more cumbersome, though its customer service is regarded positively. Splunk ITSI is noted for smoother deployment in complex IT environments and satisfactory customer support.

Pricing and ROI: Splunk APM is perceived to have higher upfront costs but offers long-term value through performance optimization. Splunk ITSI’s pricing is criticized for being costly but is justified by its extensive service intelligence capabilities.

To learn more, read our detailed Splunk APM vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2025).

Buyer's Guide

Splunk APM vs. Splunk ITSI (IT Service Intelligence)

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk APM

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk APM is 0.8%, up from 0.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable and reliable."

"The product's deployment phase is good and very easy because it is done with OpenTelemetry for most of the parts."

"Splunk APM helps us to find errors immediately and resolve them."

"The most valuable feature is dashboard creation."

"The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."

"Splunk's dashboards are great."

"The features are pretty much ready out of the box."

"Splunk APM has helped us to standardize logging and monitoring procedures."

More Splunk APM pros

"The most valuable features of Splunk ITSI are event analytics and service insight."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"The most valuable features are the service analyzer and Glass Tables."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"We have a lot of teams using Splunk and they would be blind without it."

"The solution is easy to scale."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."

"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."

"There is room for improvement in the alerting system, which is complicated and has less documentation available."

"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."

"The monitoring of workloads when using SignalFx could be improved."

"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."

"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."

"There are always areas for potential improvement to enhance its functionality and user experience."

More Splunk APM cons

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"If the product had some prebuilt machine learning features, it would add value to our use cases."

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"It would be good if an interface was included in the next release."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Splunk APM is expensive."

"The price of Slunk APM is less than some of its competitors."

"The pricing is based on several factors, including the scale of deployment."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"Splunk APM is a very cost-efficient solution."

"The pricing is reasonable."

"It appears to be expensive compared to competitors."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk ITSI is expensive compared to other tools."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk ITSI is expensive."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

16%

Manufacturing Company

12%

Retailer

11%

Financial Services Firm

20%

Computer Software Company

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...

See all answers

What is your primary use case for SignalFx?

The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

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Compared 14% of the time

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Compared 10% of the time

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Compared 8% of the time

BMC TrueSight Operations Management vs Splunk ITSI (IT Service Intelligence)

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Product Reports

Buyer's Guide

Splunk APM

December 2024

Download Splunk APM product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

October 2024

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Learn More

Splunk

Overview

Splunk APM is a comprehensive application performance monitoring solution that provides real-time insights into the performance and availability of your applications.

It offers end-to-end visibility across the entire application stack, from the front-end user experience to the back-end infrastructure. With Splunk APM, you can proactively identify and resolve performance issues, optimize application performance, and ensure a seamless user experience.

Splunk APM leverages machine learning and AI-powered analytics to automatically detect anomalies and provide actionable insights. The product supports a wide range of programming languages and frameworks, making it suitable for both monolithic and microservices-based architectures. It also integrates seamlessly with other Splunk products, allowing you to correlate APM data with logs, metrics, and other operational data for a holistic view of your application environment.

With its intuitive interface and powerful features, Splunk APM empowers developers, operations teams, and business stakeholders to deliver high-performing applications and drive better business outcomes.

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Splunk APM vs. Splunk ITSI (IT Service Intelligence)

January 2025

Free Report: Splunk APM vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about Splunk APM vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2025.

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