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Oracle BPEL vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle BPEL
Ranking in Process Automation
25th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
PagerDuty Operations Cloud
Ranking in Process Automation
13th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Oracle BPEL is 0.6%, up from 0.6% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

PN
A highly scalable solution that provides various features for the execution of business processes
I'm a consultant. I do architecting, designing, and development. I have used two versions, 1.1 and 2.0. I’m unsure about the prices because I oversee the development and implementation. I'll highly recommend the product depending on an organization’s requirements. As someone who has worked with BPEL for 13 years, I highly recommend the product for an on-premise or hybrid integration. Multiple products or alternate solutions have come into the integration domain. However, the product has been in the industry from SOA 11g to SOA 12c and OIC. Though there are multiple competitors, the product has been here for a long time and has been helping multiple customers improve their business. Overall, I rate the solution a nine or nine and a half out of ten.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has everything we need."
"The most valuable feature is the support for human tasks."
"What I find the most valuable about Oracle BPEL is that it saves me time."
"The solution is very seamless and fast."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"PagerDuty is very stable and very reliable."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The initial setup is straightforward."
"The SMS pages and the mobile application are pretty much the top two features."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
 

Cons

"In the next release, I would like to see REST improved and new technologies for microservices. I'd like to see more containers for separating containers."
"They need to have support for new protocols like GraphQL and possibly some out-of-the-box adapters for SAP and other big systems."
"The solution's integration with SAP should be seamless because some formats are not accepted in SAP but are accepted in Oracle BPEL."
"Some user-defined functions for transformation must be added to the next release of the solution."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"It’s quite hard to reach the support team."
"They could include incident merging and alert grouping features in the product."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
 

Pricing and Cost Advice

"The solution's pricing is moderate and not expensive."
"The product is moderately priced."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The pricing may be about $1,000 per user."
"There is a license needed to use PagerDuty."
"The cost is based on the package you select."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
12%
Government
11%
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Oracle BPEL?
They need to have support for new protocols like GraphQL and possibly some out-of-the-box adapters for SAP and other big systems. It should be better if the SAP adapter were included in the bundle.
What is your primary use case for Oracle BPEL?
We primarily use Oracle BPEL for process automation. It is used for workflows for documents, data transfers, and other processes implemented for our customers.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

BPEL Process Manager
No data available
 

Overview

 

Sample Customers

Nacional Monte de Piedad IAP, Bimbo S.A. de C.V., Intelligent Pathways, DVZ Datenverarbeitungszentrum Mecklenburg-Vorpommern GmbH, Arqiva
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Oracle BPEL vs. PagerDuty Operations Cloud and other solutions. Updated: April 2025.
847,625 professionals have used our research since 2012.